Ibis Hotel (Xi'anDaming Palace West Subway Station) Guest Reviews
4.8/5
Excellent
898 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.8
Amenities4.7
Service4.8
Cleanliness4.8
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All reviews(898)
Positive reviews(889)
Reviews with photos/video(126)
Delicious breakfast(81)
Easy to get around(66)
Friendly front desk staff(54)
Large rooms(43)
Close to metro(34)
Convenient parking(29)
Has rooms for families(5)
Negative reviews(9)
blueyoshi78
Family Room
Stayed in Agt 2024
Family
5 review
4.7/5
Amazing
Posted on 27 Agt 2024
Good price, good location and good room.
A noticeable negative is that the bathroom door and shower door are semi transparent. Not much privacy for the person in the washroom/shower.
6/13
Response from Property: Dear customer, thank you for staying at Xiaosi. We are sorry to learn that you are not satisfied with our service. Regarding the drawbacks you mentioned, we sincerely invite you to call the convenient number at the front desk or contact the lobby manager to tell us the specific details so that we can improve. Thank you again for choosing to stay at Xiaosi. I hope this experience will not affect your mood and look forward to your visit again.
Niya M
Queen Room
Stayed in Okt 2024
Solo travelers
9 review
5.0/5
Outstanding
Posted on 18 Okt 2024
The room is comfortable. Cleaning was every day. Staff is very welcoming and helpful, saying good morning and smiling, including house keeping. Metro is close enough.
Response from Property: Hello! Your words "excellent service" are like a warm current in winter, warming our hearts. Thank you for your encouragement, support and trust in us. We will continue to uphold the service concept of working hard and providing attentive service, so that you can feel the warmth of home at Xiaosi's residence. We look forward to your visit again to review our progress, and wish you a happy day!
"
Anonymous User
Family Room
Stayed in Apr 2024
Family
1 review
5.0/5
Outstanding
Posted on 13 Apr 2024
There are a few Ibis in Xian. I choose Ibis Daminggong due to impressive reviews and our stay was truly enjoyable.
The customer service at Ibis Daminggong is truly exceptional. The staff went above and beyond to ensure their customer’s stay was comfortable and enjoyable. There was once we were late to pick up our washed laundry and the staff even helped us fold our clothes!
Ibis Daminggong breakfast offers a wide array of delicious food, such as milk, coffee, fruits, desserts, cold dish, hot dish and even ShaanXi Chinese Hamburger. We enjoyed the breakfast so much!
We have stayed in Ibis China, Europe, Australia, New Zealand and this is the best Ibis we have stayed in so far! We truly enjoyed our stay in Ibis Daminggong. Will definitely stay in Ibis Daminggong if come to Xi’an again.
Response from Property: It is our greatest honor to receive your recognition, and it also gives us great motivation. We look forward to your visit again and wish you a happy life.
Anonymous User
Queen Room
Stayed in Mei 2024
Solo travelers
7 review
4.2/5
Very Good
Posted on 20 Mei 2024
Room was very nice and clean. Breakfast was also good, buffet style.
Response from Property: It is our greatest honor to receive your recognition, and it also gives us great motivation. We look forward to your visit again and wish you a happy life.
Guest User
Queen Room
Stayed in Sep 2024
Family
14 review
4.5/5
Great
Posted on 10 Sep 2024
The hotel far from subway the area do not have much restarant. The room can't keep the noisy you we hear anything from next door.
Response from Property: First of all, on behalf of the hotel, I would like to express my deepest apologies to you. We are very sorry to learn that you were not satisfied with your experience during your stay. We have carefully investigated and reflected on the issues you mentioned. Indeed, this is our mistake, and we are well aware that such service conditions cannot satisfy you. We are deeply sorry for the inconvenience and trouble caused to you. We have begun to make improvements, including strengthening employee training, optimizing service processes, and improving the maintenance and management of facilities and equipment. Our goal is always to ensure that every guest feels at home in the hotel and enjoys high-quality services. Your feedback is very important to us. It is the driving force and source for us to improve the quality of our service. We sincerely thank you for taking the time to tell us how you feel. We attach great importance to your opinions and suggestions and will do our best to improve. If you are willing, we very much hope to have the opportunity to serve you again and let you see our efforts to improve.
Guest User
Guestroom (2 Beds)
Stayed in Sep 2024
Travel with friends
6 review
4.7/5
Amazing
Posted on 13 Sep 2024
Very nice place to stay at the price range. And the representatives were so eager to help. I enjoyed very much.
Response from Property: 您好!非常感謝您選擇入住我們店並分享您的入住感受!賓客在住期間遇到相關問題可及時反映到前台,酒店24小時全天候有人值班,我們會第一時間儘可能的幫您解決問題,我們店致力於為您提供親切周到的入住體驗,真誠期待您的再次光臨!
Waiguoren
Family Room
Stayed in Feb 2024
Travel with friends
13 review
5.0/5
Outstanding
Posted on 6 Mar 2024
I would recommend this spot to anyone arriving late from the north train station. The breakfast exceeded my expectations and the staff are attentive and friendly. Very soft beds and clean rooms 👍🏻
Response from Property: It is our greatest honor to receive your recognition, and it also gives us great motivation. We look forward to your visit again and wish you a happy life.
Olsen
Superior Double Room
Stayed in Agt 2024
Couples
10 review
5.0/5
Outstanding
Posted on 1 Sep 2024
This is an excellent place to stay, our apt was being painted so we needed a place for a week, the hotel staff allowed us to checkin early and were so helpful throughout our stay, would definitely stay again.
Response from Property: 您好!非常榮幸能夠得到您對我們酒店服務的好評,這讓我們倍感鼓舞和欣慰。您對我們酒店服務的認可,是對我們工作的最大肯定。我們深知,優質的服務離不開每一位員工的努力和付出,也離不開客人的支持和信任。您的肯定,讓我們更加堅定了提供優質服務的決心。在服務過程中,我們始終秉持着“客人至上”的原則,努力為每一位客人提供温馨、舒適的環境和周到、細緻的服務。您的滿意,是我們最大的追求。同時,我們也深知服務無止境,我們會繼續努力,不斷提升服務質量,為每一位客人提供更加優質的服務和更加舒適的體驗。再次感謝您的支持和信任,您的滿意是我們前進的動力。期待您下次的光臨,我們將竭盡全力,為您提供更加完美的服務。祝您生活愉快!小思期待您的再次光臨!
Jenjen
Superior Double Room
Stayed in Mei 2024
Family
2 review
5.0/5
Outstanding
Posted on 10 Jul 2024
Clean, relaxing,close to the mall.
Response from Property: 感謝您的全優好評,每個城市總會有讓人惦念的理由,每個季節都有我們難捨的景色,每個酒店都有他們甜美而有温馨的回憶,您的支持與鼓勵,是我們前進的最大動力。小思以不斷的為客人營造温馨舒適的居住環境而努力,以最高的性價比滿足不同賓客的要求。小思期待您的再次光臨!希望小思會是您回憶裏最温馨最獨特的那個!期待您的下次入住。
Guest User
Queen Room
Stayed in Nov 2024
Couples
5 review
5.0/5
Outstanding
Posted on 10 Nov 2024
The front office was very kind, the hotel was clean.
Response from Property: Thank you for your five-star review. Every city always has reasons to be missed, every season has scenes we can't part with, every hotel has their sweet and warm memories. Your support and encouragement are our greatest motivation to move forward. Xiao Si strives to create a warm and comfortable living environment for guests, meeting the needs of different guests with the highest cost-effectiveness. Xiao Si looks forward to your next visit! I hope Xiao Si will be the most warm and unique one in your memories! Looking forward to your next stay.
Belalcazar Silva
Family Room
Stayed in Apr 2024
Family
9 review
4.5/5
Great
Posted on 24 Mei 2024
Extremely clean, odourless room, very good coffee available at the lobby, and helpful and polite staff, made our stay very enjoyable!
Response from Property: 得到您的認可是我們最大的榮幸,同時也給我們巨大的動力,期待您的再次光臨,祝您生活愉快。
Guest User
Queen Room
Stayed in Apr 2024
Couples
3 review
5.0/5
Outstanding
Posted on 25 Apr 2024
was an unforgettable experience. From the moment I checked in, the staff went above and beyond to ensure my comfort and satisfaction. The room was impeccably clean and tastefully decorated, with a balcony overlooking the stunning sunset views. I particularly enjoyed lounging by the infinity pool, sipping cocktails from the poolside bar. The resort's attention to detail and commitment to guest satisfaction truly made my stay memorable, and I can't wait to return for another relaxing getaway."
Response from Property: Dear guests, thank you for your support. We will continue to work hard and look forward to your next visit.
Guest User
Family Room
Stayed in Apr 2024
Family
7 review
5.0/5
Outstanding
Posted on 14 Mei 2024
It's a hotel you can find anywhere in the world, but it was very comfortable.
The room was clean, there was a free washer and dryer, and breakfast was included (it was just as tasty).
They also looked after my luggage, and it was easy to order Uber Eats.
Response from Property: It is our greatest honor to receive your recognition, and it also gives us great motivation. We look forward to your visit again and wish you a happy life.
Swee369
Queen Room
Stayed in Okt 2023
Solo travelers
36 review
2.5/5
Posted on 17 Okt 2023
I was planning to stay for 3 nights but left immediately the next morning. I couldn’t bear to stay one more second in that room. Firstly, the room has a really bad odor. I thought it was just my room, but then I was told most of the rooms have that odor due to the material they used in the room. To me, the smell is excruciating. Secondly, my room window faces the south, hence it’s getting morning and afternoon sun (it was really sunny). I turned on the AC, but there was no cold air. In the morning at 9 a.m., the temperature was 28 °C (as shown here), and it was very uncomfortable the whole night. They told me they have shut off the AC main unit preparing for the cold season, so I guess those who stay in the rooms with the sun shining through would just have to bear the uncomfortable, warm stuffiness of the rooms. Lastly, the gym is opened very late in the morning, at 10 a.m. (just because they have breakfast on the same floor; the logic didn’t make sense to me)! I have traveled in Asia for almost two years, and this is the first hotel I have encountered where the gym opened so late in the morning. Basically, it’s a bad decision to pick this hotel. I trusted the brand; guess I was wrong. I will definitely think twice before I choose “ibis” again.
Response from Property: The sun is warm and the years are quiet. Thank you very much for your valuable suggestions. Xiaosi will definitely strengthen rectification. Xiaosi is here to wait for your next arrival and spend the wonderful moments of your journey with you.
Wai Tien
Queen Room
Stayed in Apr 2024
Couples
2 review
4.7/5
Amazing
Posted on 10 Apr 2024
A very clean room and near to the metro station. Staffs are friendly to the customer. Recommended to book this hotel.
Response from Property: Dear guests,thank you very much for your recognition of the geographical location and service support of our hotel sisi must not have done well enough to get your five-star praise,We are very sorry We will continue to improve We hope to strive to provide We hope to strive to provide you with a better accommodation experience when you stay next time Welcome to visit Xi'an next time~