Vienna Hotel (Xi'an Bell Tower)

Vienna Hotel (Xi'an Bell Tower) Reviews

Vienna Hotel (Xi'an Bell Tower)

No. 18 Anban Street, Xincheng District, Xi'an, Shaanxi, ChinaView Hotel Details
Vienna Hotel (Xi'an Bell Tower)
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Vienna Hotel (Xi'an Bell Tower) Guest Reviews

4.3/5
957 review
Verified reviews
Location4.3
Amenities4.2
Service4.3
Cleanliness4.3
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All reviews(957)
Positive reviews(859)
Reviews with photos/video(115)
Easy to get around(154)
Convenient location(139)
Classy environment(83)
Close to metro(79)
Friendly front desk staff(65)
Would stay again(20)
Shower difficult to use(15)
Delicious breakfast(15)
Negative reviews(98)
Guest User
Superior Double Room
Stayed in 2024년 10월
Couples
2 review
3.5/5
Posted on 2024년10월11일
Very close to Zhonglou subway station (200m) line 2 and 6 exit H..Easy access for sightseeing. The rooms need improvement, deep clean for a carpet.
Response from Property: Dear guest, thank you very much for your good comments on our hotel. But your 3.5 points review really breaks my heart. If you think everything is good, please give us a 5-point review. We look forward to seeing you again and wish you a pleasant journey.
tehjulie
Standard Queen Room (No window)
Stayed in 2024년 4월
Couples
6 review
3.7/5
Posted on 2024년4월29일
Hotel is nearby Zhonglou metro exit D .which is helpful for getting around . Cleanliness is fine .Front desk got attitude problem, not keen to offer information.
Response from Property: Dear guest, thank you very much for your evaluation of our hotel. We will continue to work hard and look forward to better service during your next stay. Thank you again for your feedback on the hotel's location. Have a pleasant journey!
Guest User
Family Suite
Stayed in 2024년 4월
Family
4 review
5.0/5
Outstanding
Posted on 2024년4월22일
The location is excellent only few step from exit H of metro line 2 or line 6. So it is very convenient to get around Xi'an. Most attractive place are in walking distance from the hotel.The room is very big. The bed is very comfortable.Highly recommended.
Response from Property: Thank you for your patient evaluation of us. Your attention and strong support are like the warm sun in winter, warming every hard-working family in Vienna. There is a saying: "Life is colorful because of the sun, life is passionate because of the sun, passion creates the future, and colorful embellishes life." Xiaowei thanks you again for coming, and only looks forward to meeting again!
Guest User
Superior King-size Room
Stayed in 2024년 10월
Couples
1 review
4.2/5
Very Good
Posted on 2024년10월19일
Location is good, Many restaurants nearby and near to metro station H. Bed is comfortable and room is quiet. Downside room aircon not cold.
Response from Property: Dear guest, thank you very much for your good comments on our hotel. The hotel uses central air conditioning. It is now past the cooling season and the cooling supply has been stopped. Your 4.2-point review really breaks Xiao Wei's heart. If you think everything is good, please give us a 5-point review. We look forward to seeing you again and wish you a pleasant journey.
Guest User
Superior Double Room
Stayed in 2024년 9월
Couples
25 review
4.5/5
Great
Posted on 2024년9월17일
Friendly reception counter staff, location is fantastic very near to metro and tourist attractions, room is nice,
Response from Property: Dear guest, thank you very much for your good comments on our hotel. We will continue to work hard to live up to your praise. Looking forward to your five-star review, thank you again for your affirmation of the hotel, looking forward to visiting again, wish you a pleasant journey!
Guest User
Standard Queen Room (No window)
Stayed in 2024년 8월
Couples
1 review
3.7/5
Posted on 2024년9월29일
Convenient n clean hotel. Reception service was polite but Not friendly or warm.
Response from Property: Thank you for your feedback. We apologize for the lack of friendliness and warmth in our reception service. We will strive to improve our staff's attitude and make sure that every guest feels welcome and comfortable. At the same time, we are glad that you found our hotel convenient and clean. We will continue to maintain these qualities to provide you with a better stay.
Dangeror
Standard Queen Room (No window)
Stayed in 2024년 5월
Couples
1 review
2.5/5
Posted on 2024년5월26일
I booked this hotel for 3 nights with breakfast. But the hotel have no breakfast! They just prepare some food in poor plastic bag without any drinks and coffee! I been travel in many places but never met breakfast like this before. If their restaurant is during renovation or no restaurant they should sell only room. 3 days for my patients! And every day a new staff keeps saying their hotel have no breakfast! I am really disappointed!
Response from Property: Dear guests, we are very sorry that we could not give you a satisfactory stay experience. This is our biggest regret and we are very sorry. Your sincere evaluation is a spur for the hotel to continue to improve. The hotel is upgrading and renovating the restaurant for a month, and it is also to better serve guests. When you check in, we have reminded you that because our breakfast is free, it is being renovated recently. We can give you a simple meal, which includes a drink, eggs, fruit, bread, etc. We are really sorry for the inconvenience caused to you. We sincerely hope that you can choose Vienna Hotel (Xi'an Bell Tower) next time you stay. I sincerely hope that you can stay again to feel our progress. Finally, I wish you a happy life! !
Penluk
Deluxe Family Room
Stayed in 2024년 4월
Travel with friends
14 review
5.0/5
Outstanding
Posted on 2024년4월13일
Hotel location is good. Room is clean and well equipped with the basic amenities. Staff are friendly. They also have tour or ticket service at the lobby. Hotel itself is not new but room is clean. I was happy to stay here.
Response from Property: Thank you for your patient evaluation of us. Your concern and strong support are like the warm sun in the winter, warming every hard-working family in Vienna. There is a saying: "Life is colorful because of the sun, life is passionate because of the sun. Passion creates the future, colorful embellishment of life." Thank you again for coming and we look forward to seeing you again!
Bernard
Deluxe Family Room
Stayed in 2023년 12월
Family
3 review
2.0/5
Posted on 2024년1월10일
Room was surprisingly big but dated. Lots of furniture but without drawers. Poor Utilisation of space.
Response from Property: Thank you for staying at Vienna Hotel Bell Tower and giving us your feedback about your stay. We are very sorry that your stay did not meet your expectations. The hotel has prepared a variety of room types and room rates with different layouts for guests to choose from. The hotel will also review the rooms. Planned rectification. We sincerely hope to get in touch with you. You can call the hotel switchboard to give us your valuable suggestions. We hope that our improvements will welcome your visit again!
Guest User
Deluxe Room (2 Beds)
Stayed in 2024년 4월
Family
3 review
4.2/5
Very Good
Posted on 2024년5월22일
Very clean n friendly hotel.Location very good
YIREN
Standard Single Room
Stayed in 2023년 8월
Family
19 review
4.5/5
Great
Posted on 2023년8월21일
Convenient location, room is little bit small. Amenities meet the basic need.
Guest User
Deluxe Family Room
Stayed in 2024년 6월
Travel with friends
1 review
5.0/5
Outstanding
Posted on 2024년6월20일
verygood
Qiangqiang518
Deluxe Family Room
Stayed in 2023년 6월
Family
6 review
5.0/5
Outstanding
Posted on 2023년6월6일
设施：OK 卫生：OK 环境：9K
Guest User
Superior King-size Room
Stayed in 2024년 10월
Family
1 review
5.0/5
Outstanding
Posted on 2024년10월6일
The hotel is located on the north side of Dongda Street, very close to Exit H of Zhonglou Metro Station, with convenient transportation and many places to eat downstairs. There was a little problem with the room on the first night. I contacted the front desk the next morning and they helped me upgrade the room type for free, which was great~ The hotel has complete and convenient facilities. I will stay here again when I come to Xi'an next time.
Original TextTranslated by Google
Response from Property: Thank you for your patient evaluation of us. Your attention and strong support are like the warm sun in winter, warming every hard-working family in Vienna. There is a saying: "Life is colorful because of the sun, life is passionate because of the sun, passion creates the future, and colorful embellishes life." Xiaowei thanks you again for coming, and only looks forward to meeting again!
Guest User
Standard Single Room
Stayed in 2024년 9월
Business travelers
1 review
5.0/5
Outstanding
Posted on 2024년9월27일
The surrounding transportation is quite convenient. The mid-range hotel is elegant like the Vienna style in our hometown. The room is clean and the complimentary breakfast service is quite thoughtful. We booked a travel agency that cooperates with the hotel. Sister Sun explained it in detail and had a lot of fun. It is worth recommending to everyone.
Original TextTranslated by Google
Response from Property: Thank you for your patient evaluation of us. Your attention and strong support are like the warm sun in winter, warming every hard-working family in Vienna. There is a saying: "Life is colorful because of the sun, life is passionate because of the sun, passion creates the future, and colorful embellishes life." Xiaowei thanks you again for coming, and only looks forward to meeting again!