National by Stellar Hotels, Yerevan

Nice place to stay great location staffs also good have best restaurant in Yerevan Rooms very clean

I had a horrible experience at National Hotel and have never been treated with such disrespect, in my many decades of travel. I had a booking last week and arrived in the middle of the night, very tired and looking forward to a few hours of rest before a full work day. I had informed the hotel by email the day before of my late arrival. However when I checked in I learned that they CANCELLED my room booking! The only available rooms were a corner studio and a presidential suite, both of which had significantly higher rates than the one I booked. They refused to honor the rate I booked despite the fault lying with them. As it was the middle of the night I had no choice but to stay in one of the more expensive rooms, with the promise that the error would be sorted with the manager the next morning - since the night clerk had no power to make these decisions. Unfortunately the next morning I was only offered a small discount on the higher rate - still significantly higher than the rate I booked. The same clerk was at the desk and did not allow me to speak directly to the manager on the phone. I decided to check out and move to the Yerevan Place Hotel (highly recommended) at which point the National tried to claim that I owed an ADDITIONAL second night due to "late cancellation." I was shocked at the audacity and greed, and the fact that they were punishing me for THEIR mistake. I refused and paid the one night and gladly left. But I need to warn future travelers that this hotel does not care about customer service and does not only not correct their mistakes, but tries to make the client pay for them. They had no excuse to cancel my original reservation and nearly left a tired traveller stranded without accommodation. There are many excellent hotel options in Yerevan so avoid this one.

The tech music downstairs is so loud the last two days here, we can’t sleep. No ear plugs help snd the sound vibrates the bed. So disappointed in such a nice hotel and not to be warned this occurs every evening. Don’t stay here if you expect to sleep before midnight !

Location was nice and central