Popular York 4-star Hotels

Beautiful area,just on the river. Great location, a 2 minutes walk from the center. I arrived early and they allowed me to store my luggage until I arrived much later. The receptionist was kind and other staff friendly. Rooms were clean and had everything I needed. Recommended.

My wife and I stayed for 2 nights and were drawn in by reputation and quality of the other principal hotels across the country. I was shocked to read so many bad reviews and almost booked somewhere else as a result. It seems most of the intolerant previous residents had issues with noise, smells. food, rooms, service. We didn’t experience any of that and can only conclude that most of the reviews are either planted as false information by competitors or result of warm summer, outdoor bar or questionable views / aspect of room. We stayed in a king on 3rd floor, room 300. If you’re worried about anything just book that one! Tasteful clean decor and great views to the minster. Notable comments for James who went above and beyond to sort out a small issue with audio description hardcoded into the TV, sorted smoothly and efficiently. Great location, atmosphere and setting. We will be back with our dog next time. Don’t believe everything you read from dissolutioned guests who want a megaphone to comment on perceived issues.

The management is not satisfied, even though we showed them the receipt of hotel payment that we paid Trip.com on line, they still told us we needed to pay an outstanding of a full day amount out of our 2 days staying. We also paid fee for 2 hours late check, breakfast buffet and parking charges separately, the buffet is absolutely out of our imagination. But general speaking, the hotel is new and clean, the location is very convenient.

Myself, my son (11 years) and our puppy Hugo and my parents had the privilege of staying in this hotel for 2 nights whilst we had a 2 day city break in York. The staff are extremely welcoming, so friendly, happy to help and fun. The reception area is awesome with so many games and books to read we never had a dull moment. The staff were so good with Hugo, which was a bonus that we could bring our puppy and feel so welcome we would love to come back and stay. The beds are so comfy, massive flat screen tv in rooms, lovely showers and really cool deign in rooms we loved it. The staff really went out of there way too help in anyway they would and gave us a really friendly Advice in where to go too to eat and see th sights of York. Our room was cleaned beautifully and we enjoyed sitting out in the courtyard for our complimentary drinks on our last night. Wonderful ! What more can you ask for :) thanks everyone you made it very special for us all :)

The room is designed in British style and is of high quality. The high bed and soft pillows are of high quality and very comfortable. We were initially given a room on the ground floor next to the road, which was very noisy. After negotiating with the front desk, we changed it to a room not facing the road the next day, which was quiet and comfortable. The breakfast is generally very good. There are staple food choices made to order, including juices, various coffees and teas, fruits, cheeses, cured meats and cold cuts, as well as bread, pastries and cereals. The quality is good and cost-effective. But if China There may not be much left for the stomach to eat. The restaurant was very busy on weekends, and the service couldn't keep up. There was an old lady who seemed to be the supervisor, who looked a little busy, dizzy, and unhappy.

Stayed for 3 night break for our anniversary, could not fault this establishment, room clean, replenished kit kats a treat, boxes of matchmakers scrumptious, anything you want from a hotel, all staff superb, met some lovely guests over drinks on the first night from UK and USA, Walk into York ideal for burning off a great all English Overall Hasta La Vista 😃👍😀

We were disappointed about the parking arrangements, but the pleasant lady on reception found us a spot which we occupied for our mid week break. Loved my room, there were good cocktails and plenty of room for our group to relax. Staff were all helpful to us, although perhaps they were sometimes a little hassled. The breakfasts set us up for a good day's tourism. Very easy for us to walk into the centre and explore. We would return.

We booked this hotel for a 3 day get away to York. The hotel is well situated off Tadcaster Road, near a woodland path which leads to York racecourse, so is very popular for those who go to the horse racing. Free parking is given on the hotel’s ground, but be warned make sure you go to reception and put in your car registration details in their computerised system otherwise you will be issued with a parking fine from the company who operates CCTV monitoring for the hotel. We booked the hotel through the IHG website, as an IHG Gold member we were given an option of an early checkin for a fee of £20.00 and an upgrade of £45.00. We took advantage of both offers, subject to availability on arrival. Unfortunately this wasn’t possible on arrival, and we weren’t able to check in until nearly 3pm. We were given the upgrade of a room on the top floor. The room had a small fridge with complimentary water and a chocolate bar, slippers, and dressing gowns. The toiletries, conditioner, shampoo, body lotion, are all in fixed to the wall containers. The bath room had a large walk in shower which was quite powerful, but space to hang towels, put personal toiletries was very minimal, and I was thankful that I took a plastic shoe type hold-all and a suction hook which I attached to the shower door to put our toiletries in, otherwise they would have cluttered the sink area. The bathroom was very small, and the door needs to be closed to get any room to do what is necessary in the bathroom. We booked a deal of dinner bed and breakfast. This was a disaster. We went for dinner and just about everything on the menu wasn’t available. Eventually we ordered a burger and chips. After about 30 minutes the food arrived. It was the worse burger and chips I have ever tasted. The burger was burnt on the outside, raw in the middle, the bun was burnt, the chips were very brown, which tasted of fat. We picked at the food as we were so hungry but it wasn’t nice, and hardly edible, in fact what I ate made me feel quite sick afterwards. We complained to reception, who apologised, and said that chefs in York were really hard to employ, and offered to refund the dinner to our account. We said that if this was the case, we would rather not eat dinner in the hotel, and could they please refund the dinner portion from our account for the rest of the stay. We had breakfast for the next 3 mornings, but it wasn’t marvellous, often dishes weren’t refilled when emptied. Some staff didn’t seem to know what they were doing, and others didn’t seem to be that bothered, or concerned, about the guests in the hotel, possibly some more customer service training could be beneficial all round. For the remainder of the stay we ate our evening meal in the pub across the road, which was really good. We felt that the standard of the hotel has deteriorated since we were there a couple of years ago. Would we go back? Possibly not, unless standards improved, and the hotel gets a m

The century-old hotel has been renovated, and overall it's OK. The room provided was also very small. It was basically just up the stairs next to the hotel lobby and you were on the first floor. The bathroom was relatively large and the bath water was very small. It was difficult for girls to wash and dry their hair because they had so much hair. The Christmas atmosphere is very good, the bar is good, and there is York local beer. Hotel guests park for 7 pounds per day. They must inform the front desk and prepay the parking fee when checking in, and then park in the parking space, otherwise there will be a 100 pound fine! The location of the hotel is very good. It is about 2 kilometers away from the internet celebrity check-in point in the center of York Town. It takes 49 minutes to walk. It is very cheap and convenient to call Uber! Ordering takeout is also very convenient. There is a gas station and a 24-hour convenience store diagonally opposite the hotel. Two steps outside the hotel is the holiday inn, york university and tesco supermarket, which is very convenient. Looking at the map, it is also very close to an outlet. All in all, it's far from the center of town but very convenient! Lotus caramel biscuits will be prepared in the room. You can go to the front desk to get disposable slippers and toothbrushes, which are not available in the room. Possibility of late check-out at 1 o'clock. The room seemed to have two air conditioners but no remote control. It suddenly turned on and off more than a dozen times a night, which was quite scary, but after all, it was a century-old hotel. Marriott’s Platinum Ambassador Card does not include any benefits such as breakfast. Overall, staying overnight is okay after all, the price is cheap!

The location of the hotel is pretty good. The castle is just outside the door. It takes more than 10 minutes to walk to the train station and more than 400 meters to the Shambles Street. The room is not big and the sound insulation is average. The bathroom water will be all over the floor. The faucet of the basin takes a long time. Hot water comes out.