Guest User
September 21, 2023
I've been going there for about 20 years on a day trip basis. We arrived at around 7:20pm and decided to have dinner before taking a bath, so we ordered soba noodles and fried sweet potatoes with cheese, which my kids love. The food came out at 8:35pm, which I felt was too late. I'll post a photo, but the fried sweet potatoes with cheese were too burnt, the soba noodles were too soggy, and the chef's attitude was too rude, so I was surprised at all the things I'd never experienced before, even though I've been there many times before. My child seemed to find the burnt fried sweet potatoes with cheese bitter, so he left most of them. While we were waiting for the food to come out, I started to worry about the time we'd be able to take a bath, so I explained the situation to the front desk and asked about the time we'd be able to take a bath. They kindly said that the bath time is until 9pm, but since they'd heard the situation, it would be okay if we were a little late, but we weren't able to take a bath until 8:50pm, and the moment the cleaning staff saw us, they sighed while looking at their watch. It may be our fault for coming in late, but I was disappointed because the service, baths, and food had always been great.
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