Apartments Patricia Reviews

Trip.com did not state the linen fee charges per person on their website. When I arrived I was shocked that a 4CHF per person per night has turned in a 78 CHF payment which is a huge discrepancy. However, it took me about 2 hours and I resolved this with the service reception of Alpen. There is no main reception in this lobby but the service providers were superb. The room is amazingly spacious and clean and it was an overall lovely stay thanks to the great service and comfort of the room.

Location is not too far from train station in zermatt. Large apartment & nice look out roof windows. Price reasonable for large area.

This was abit of a bummer as it was quite far from the main station. And Zermatt largely we had to walk around. We found out that it was a sister hotel to the main hotel at the Alpine spa. So it was not a great experience also as this was more like an apartment styled place. It was freezing cold and the heater was not working that well. But some positives were the space and the size of the room. Really good on that front!

The environment is not bad, not noisy at all, you can have a good sleep

The room is great, the view is top-notch, you can really see the Matterhorn clearly

The location is very far, and the pictures and text on trip.com mislead guests. The spa and swimming pool in the picture are basically in a sister high-end Alpen Resort hotel. And you need to pay 40 Swiss francs per person to enjoy it, but this hotel is more than 10 minutes away. How can you enjoy the spa in the cold streets? Back to the apartment?  Check-in is very popular on the day of check-in. I understood that it was only available at 4:00, but I just wanted to store my luggage. I dragged my heavy luggage up the mountain road and arrived only to find that this was a completely unattended apartment. When we rang the bell, a woman said she could open the door for us and put our luggage on the ground, but there was no guarantee that no one would steal it. We no longer had the ability to drag our luggage back to the sister hotel to check in. You can check in with a credit card at the door, but we booked this hotel. I used my husband’s credit card. I didn’t have it with me, so I couldn’t use the machine, so I had to put my luggage down and go to a nice hotel to check-in. Fortunately, the clerk could give us a room at three o’clock, so we returned to the apartment at a running speed, carrying our luggage. It has not been taken away otherwise I don’t know how to complete the following quotes, but it’s already time to worry. Opening the bedroom actually gave us the lowest floor facing the stone wall. The promised view of the Matterhorn was seen from an ugly and small angle. The rooms are large and have kitchens for cooking, but the soundproofing is very poor. You can clearly hear people talking upstairs and downstairs, and the exhaust fan in the toilet makes noise. After all the rows are closed, even if the partition room is opened. The dehumidification passes through the vibration of the wall, and you will have the sound of an earthquake. The bed is very uncomfortable for residents. The pillows sometimes collapse and there is no air at all. After talking about it, I have a neck pain all night. I understand that the rent in Zermatt is very expensive, and an apartment is the most expensive room in my entire trip to Switzerland. However, the service and hygiene are very disappointing in all aspects. The most important thing is that the pictures on your website constantly mislead guests. I thought I was suffering from the high price. You can enjoy the spa in the room. Please cancel these photos immediately｜Please also pay attention to a notice posted in the kitchen. Many fines are very high. Please pay attention to cleaning the garbage. I don't want to come and charge your credit card for the fine.

Staff are friendly. We were able to see the Matterhorn from our room, and we were very happy to spend time on the veranda.

We were very satisfied with our stay. It was perfect for us. If you are looking for a place that has a ton of amenities, this is not the place for you. But if you are just looking for a very clean, comfortable, roomy, and convenient place to stay in Zermatt, this place is perfect. We have been to Zermatt several times and have stayed in several different places. This place was very clean and had a fabulous view of the Matterhorn from just sitting on the sofa (We had the one-bedroom mountain view room on the second floor). But, there is construction and a big parking garage right in front of the building (Which does not bother us at all, but if you're looking for that beautiful unobstructed views, then this is not the place for you!) We loved sitting on the super large balcony after skiing every evening! The walk from the train station is a flat walk, so you could roll your luggage on your own. Just when you get to the turn to go up to the apartment building, there are two slopes you will have to go up, but this was no big deal to us. We loved the convenience of not having to pay 17 CHF for a taxi. The apartment was well equipped with a fridge, microwave, stovetop, oven and coffee maker (which we never figured out which pods to use -- Nespresso did not seem to work for us) Our biggest complaint is the bedding. The bed was super hard. They only give you two king size FLAT pillows. The two down duvets were super nice, however. It would have been nice to have extra pillows and an extra couple of blankets to snuggle up with on the sofa or on the balcony. We never did ask for more pillows because we had no idea who to ask. I'm assuming we could have probably asked at the Alpen Resort, which is a short walk from the building and I think the company who own these apartments. We just never asked, so possibly they would have given us extra pillows? The bathroom was super nice and updated with heated floors. The shower was roomy and with fantastic water pressure. As far as the self-check in, we had zero problems with it. Super easy as long as you have the check-in code, which they send you an email with the day before you check in. Very simple. There's a small kiosk right outside the doors to the building. We got off the train, rolled our luggage to the apartment building (Took us around 10 minutes to walk there); walked up the ramps and stopped at the kiosk in front of the front doors, selected English option and then followed the steps and it spit out two room keys for us. Very easy. But if you have issues, there's an intercom right there where you can call for help. We walked to the ski shop (Banyard) right next to the Gornergrot train station and rented out skis there, walked across the street to the train station and then went up to the Matterhorn to ski everyday. Banyard has ski lockers right there so you can walk in your street shoes to the shop, go to your locker and put your ski boots on there, grab your skis and catch

The apartment was good however no wood for the fire and it was a bit cold. Good ski room with heated boot storage, good bathrooms and beds and very good location for the bus. The only downside was the front desk staff at the Alpen resort who managed the apartments were not very helpful almost unpleasant. Apart from that tha apartment was spacious and we had a good trip

We booked & paid for a one bed apartment (with Matterhorn view) for 2 nights by almost 11 months before we travelled in 2023. Unfortunately, 4 months before we travelled, they cancelled our booking without giving any reason, ******* just said they couldn't honour our booking. Yes, we had our refund back from ******* but it created such a panic for us to find the next hotel & created such a big disappointment. We are going back to Zermatt in this May 24 but we aren't brave enough to take the risk with Residence Patricia again.

We have a great time at Residence Patricia. The apartment is spacious with all the things we needed. We can see the Matterhorn from the windows of the apartment as well as from the balcony. The only issue is there is no reception at the building. We need to check in via a machine, or do it at the sister hotel's reception (Alpen Resort & Spa) which is around 5 mins walk away.

i made 2 stay at patricia. this was my first apartment stay for trip. in short, apartment was much more expectation. clean room with good cooking equipment including salt, pepper & oil. perfect view of matterholn from good space of veranda with table where we enjoyed breakfast, lunch & dinner. 15minutes walk fm zermatt station to apartment. lovely apartments, hotel, shops around Patricia. i would recommend you should go to viewpoint, to which it would take 20 minutes fm apartment. both daytime and night time were splendid with cute houses&matterholn! p.s. paragliding by flybypara was also splendid. i would recommend it as welas Patricia :)

We stayed here for 2 nites, and had a very enjoyable stay. The room was large, comfortable, clean, nicely decorated, and well-equipped. And we particularly enjoyed the balcony with great view of the Matterhorn. We would definitely stay here again.

The hotel was amazing, the staff is so friendly specially Vaidas and Sarai! We loved and we want to come back with our kids. We enjoy a lot all activities like Matterhorn and Gornergrat. The center of city is so charming and the public transport is easily to use.