Echarm Hotels in Zhangjiajie

Good location as it’s just across the cable car station. Lotsa eateries nearby. Nice and spacious room. Good breakfast spread. Excellent customer service especially Xiao Ching who was friendly and helpful. She also kept in touch with us to check if we require any assistance. We were checked in early at 10am and they also accommodated our late check out at 2 pm. Highly recommended

We had a wonderful stay at the Pullman. George from the concierge was very helpful in booking our tickets. The location is fantastic, close to East Gate, with major attractions just a few kilometers away. Although we hired a Didi, it's also possible to walk to these attractions. The western food section in the restaurant could use some improvement; the pizza tasted more like cheese on bread than an actual pizza. However, the breakfast buffet was quite nice. We definitely recommend this place for families, as the pool is great for both kids and adults after a long day of walking.

The hotel is in an excellent location, very close to Tinamen Mountain cable car (10 minute walk), and close to many restaurants. We got a room upgrade to a very big, comfortable and clean room. The breakfast is excellent, delicious traditional chinese cuisine. The hotel haas a travel agency (where we booked tickets to the national park saving us the lines), money exchange service and several grocery stores. Overall everything was good except for a very unpleasant interaction with the staff. We had an early train in the morning and we asked at the front desk to help us book a taxi in advance. The entire staff, none of them speaks english obviously, 5 people started to make fun of us in chinese for several minutes, eventually telling us to to catch a taxi on the road at 5 in the morning. What is so funny about asking the hotel staff to call a taxi? It was very humiliating, this hotel clearly does not care for its foreign guests. I've stayed in several hotels in China, never have I experienced anything similar. Additionaly, since we checked out before breakfast the hotel refused to provide us with any appropriate compensation, offering us a bottle of water and a piece of bread. Cannot recommend this hotel.

The hotel staff, 晓晓 contacted me after booking to ask if we need any help to arrange for ticket bookings etc. It's easy to communicate with them via wechat and we were replied promptly. There's some discount for booking entrance tickets via the hotel. The washing machine is located on the 1st floor and there is a dryer at every floor. The amenities provided is good and bed was comfortable. There were many sockets available to charge multiple devices. Location is also very convenient to get to the national park. There is a nice restaurant walking distance from the hotel, 筷乐湘西 recommended by the hotel which we went to twice. You can also get some discount if you mention that you're staying at this hotel. The breakfast spread in the hotel has many choices but would be better if jam or butter is provided to spread on toast. At the end of our stay, 晓晓 gave us gifts.

Would recommend this place. This place is great value for money. Good location if you want somewhere calm and tranquil; having travelled around China to the big cities, I needed this more secluded stay. I could not fault the service. I arrived early and they offered me breakfast which was so lovely of them. The food is more home style cooking, simple but decent. The staff were incredibly helpful. I had a fever on my first night and they took good care of me. Kevin especially was very hospitable. Thank you!

One of the best hotel stays we have ever had in China. Amazing hospitality and the most delicious breakfast everyday. My girlfriend is a picky eater and she devoured their wonton soup. I would stay here again in a heartbeat. The bed was very comfy and the view outside of the room was phenomenal. I came to Wulingyuan for all of the amazing hiking and scenery but every morning we wanted to relax in our room because of how cozy it felt. Staff was amazing, and even drove us to get food late in the evening instead of allowing us to call a taxi. He went over the best forest park routes for us and reccomended a great, affordable massage therapist. Ask for therapists #82 & #50. And one of the highlights of our stay that I believe emphasizes the caring nature of the family running the hotel is that the night we arrived, they rescued 2 baby kittens and created a place to shelter them. As animal lovers, we really appreciated that. Cant wait to return!

We booked 2 triple rooms. Due to the layout of the hotel, we were on different floors, which was no problem. One room was a regular room and the other room was premium, which was way more comfortable. The shower of the regular room leaked, which made the bathroom always wet with spills. Breakfast was okay, they have a small convenience store linked to the lobby, which is nice to buy snacks and drinks before going to the parks. Hotel is about 30 min. away from the mayor entrances.

Amazing hotel and unmatchable views! Food and location was great! Staff is very kind, sweet and helpful. Room was amazing! They upgraded us and gave us basically a house! If you are looking to visit the park and enjoy the hotel this is your place. It is secluded so don't go if you are looking to hang out outside in a proper town etc. I am vegetarian so I wish there were more clear veggie options as I know Chinese food has but they went out of their way to help me. I also wish there was a menu in English and a clear vegetarian menu so it was just easy to order food rather than trying to overlap one phone with the other to translate (Google translate) 😂. Also for us this is the best entrance and the hotel is literally 5 minutes driving from it. They take you every morning in a golf car and it is just magical. Visiting this park and having this view every morning when waking up it made this trip totally worth it.

Heaven! This hotel is perfection! Nestled in the mountains you can be at one with nature here and relax in the most comfortable surroundings. The hotel is an old village that has transformed into an amazing rustic high end hotel. It is situated very near to the Zhangjiajie scenic park entrances such as Avatar Mountains. The rooms/villas are spacious, clean and have everything you could want. There was a turn down service with snacks provided and they set up the projector ready for when you arrive back from a wonderful day of sightseeing. The warm bath on the balcony really helped to relax us too. The views at this hotel are breathtaking! The most beautiful vistas that you can see from the rooms, balconies and the infinity pool (1 of 2 pools they have there). The restaurant was impressive, all the food is freshly cooked and many of the items are grown at the hotel (see the rice paddies and vegetables growing in the photos). There was a lot of choice of food and the price was very reasonable. The restaurant also has some wine and spirits to enjoy with your meal or to sip on a gin and tonic at the infinity pool just outside to watch the sun set. Breakfast was amazing, again plenty of choice and real coffee too. There is also a bar on site if you wish to sing karaoke with beers and friends once the sun has set. The most outstanding aspect of this hotel for us was the service. Rain, the (reception) manager was incredible, nothing was too much trouble for him. He called us the day before to arrange pick up and he speaks perfect English. Throughout the stay he organised and helped with everything we needed, he really did go above and beyond, thank you so much Rain to you and all of your staff who work so hard. This hotel was definitely great value for the price, the location and aspect of the hotel, also perfect. We cannot wait to come back again, maybe winter next time to see the snowy mountains and to sit by the fires in the rooms. I cannot recommend this hotel highly enough, 110%! Thank you so much Rain and team, see you soon, from Sarah and Bex