Hot spring Hotels in Zhangjiajie

Unbelievable fantastic experience! This hotel is just opposite the cable car station sitting beside a food street with supermarket behind and several 24/7 convenient stores around. But location is the least point to mention. Traveling with seniors and kids is always challenging. Due to the miscommunications, we initially booked wrongly and luckily the reception team helped us to communicate with Trip.com and settled it down without any hiccups. Besides that, the reception lady - Alice (WeChat name is Soda Water) added me in WeChat as our butler, and she did respond to my requests promptly and arranged things nicely. Really appreciate it! Lastly, this hotel also provides some snacks at night which is a surprise to us. 🥰

We had a wonderful stay at the Pullman. George from the concierge was very helpful in booking our tickets. The location is fantastic, close to East Gate, with major attractions just a few kilometers away. Although we hired a Didi, it's also possible to walk to these attractions. The western food section in the restaurant could use some improvement; the pizza tasted more like cheese on bread than an actual pizza. However, the breakfast buffet was quite nice. We definitely recommend this place for families, as the pool is great for both kids and adults after a long day of walking.

The hotel is in an excellent location, very close to Tinamen Mountain cable car (10 minute walk), and close to many restaurants. We got a room upgrade to a very big, comfortable and clean room. The breakfast is excellent, delicious traditional chinese cuisine. The hotel haas a travel agency (where we booked tickets to the national park saving us the lines), money exchange service and several grocery stores. Overall everything was good except for a very unpleasant interaction with the staff. We had an early train in the morning and we asked at the front desk to help us book a taxi in advance. The entire staff, none of them speaks english obviously, 5 people started to make fun of us in chinese for several minutes, eventually telling us to to catch a taxi on the road at 5 in the morning. What is so funny about asking the hotel staff to call a taxi? It was very humiliating, this hotel clearly does not care for its foreign guests. I've stayed in several hotels in China, never have I experienced anything similar. Additionaly, since we checked out before breakfast the hotel refused to provide us with any appropriate compensation, offering us a bottle of water and a piece of bread. Cannot recommend this hotel.

The hotel has an elegant environment and a superior location. It is located next to a small river. Across the river is the East Gate of Zhangjiajie, which can be reached in ten minutes on foot. There are also restaurants and supermarkets around the hotel, which is very convenient. The hotel staff are very warm and polite, the room is clean and odorless, the decoration is luxurious, and the breakfast is quite rich. Overall, I feel satisfied.

Would recommend this place. This place is great value for money. Good location if you want somewhere calm and tranquil; having travelled around China to the big cities, I needed this more secluded stay. I could not fault the service. I arrived early and they offered me breakfast which was so lovely of them. The food is more home style cooking, simple but decent. The staff were incredibly helpful. I had a fever on my first night and they took good care of me. Kevin especially was very hospitable. Thank you!

One of the best hotel stays we have ever had in China. Amazing hospitality and the most delicious breakfast everyday. My girlfriend is a picky eater and she devoured their wonton soup. I would stay here again in a heartbeat. The bed was very comfy and the view outside of the room was phenomenal. I came to Wulingyuan for all of the amazing hiking and scenery but every morning we wanted to relax in our room because of how cozy it felt. Staff was amazing, and even drove us to get food late in the evening instead of allowing us to call a taxi. He went over the best forest park routes for us and reccomended a great, affordable massage therapist. Ask for therapists #82 & #50. And one of the highlights of our stay that I believe emphasizes the caring nature of the family running the hotel is that the night we arrived, they rescued 2 baby kittens and created a place to shelter them. As animal lovers, we really appreciated that. Cant wait to return!

The hotel is next to the start of the cableway for the Tianmen mountain. Staff is great, the rooms are good (only negative note is the carpet, that is a bit dirty due to many years and also there is some paper on the walls that is not super clean but ok, nothing major). Air conditioning works great, breakfast is good and the service also (room is made every day!). We strongly suggest this place and we will for sure come back