No.101 Sanxing Road, Yongding District, Zhangjiajie, Hunan, ChinaView Hotel Details
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Bantianju Hostel Guest Reviews
4.5/5
Good
73 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.4
Amenities4.5
Service4.5
Cleanliness4.5
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All reviews(73)
Positive reviews(72)
Reviews with photos/video(40)
Tasty food(15)
Classy environment(14)
Loved the view(11)
Great swimming pool(8)
Easy to get around(8)
Close to airport(8)
Too noisy(6)
Well decorated(4)
Negative reviews(1)
Maria13579
Guestroom - with View (Double bed)
Stayed in jul. 2024
Couples
9 review
5.0/5
Outstanding
Posted on 26. jul. 2024
Great stay with great hospitality!
Really nice that they offer pickup and drop off at the airport. The area where the hotel is located has a very remote atmosphere(which we loved!), but since the whole town is small it takes no time and 10-15RMB with a didi to reach downtown.
Overall they were really accommodating here.
The woman that runs the place helped us with booking tickets to the national park + gave us a walk through of all the attractions we should see. When our plans changed and we had to leave a day early they approved our second night cancellation right away.
We only ate here once, but it was delicious with huge portions. They also have self serve vine tea in the rooms which we appreciated, and you can even buy some at the hotel if you don’t have time to buy somewhere else.
Last but not least - view of tianmen mountain is incredible from this place!
Response from Property: Thank you very much for your 5-point praise. The B&B has its own large farmhouse private restaurant. You can order food by scanning the QR code on your phone. It is convenient and affordable. It is only a few minutes' drive from Tianmen Mountain Scenic Area and ten minutes' drive from the airport and the city. You can take a Didi taxi or bus to various scenic spots at the door. If you are traveling by car, there is a large free parking lot at the door. We provide travel guides for various scenic spots. For friends who come to Zhangjiajie for the first time and don't know how to play, as locals, we will let you know how to go at a glance, so that you can easily see the beautiful scenery! Bantianju is far away from the city, thank you for having you!
Kathi_
Panorama Smart Room (Double bed)
Stayed in jul. 2024
Couples
5 review
3.7/5
Posted on 5. jul. 2024
The hotel owners are extremely nice and very helpful, they would help us with any hiking trip we wanted to go on and let us leave our suitcases when we had already checked out but were waiting on our flight. As hosts, they are truly welcoming.
But I personally wouldn't stay here again, as there are a couple things that were less optimal:
- because the hotel is very close to the airport, it will get very loud when the planes fly over the house (they fly until around 1am. To deter birds, they also play extremely loud banging sounds during those times, in random intervals)
- for the price of the hotel, I expected pristine conditions, which we didn't find it in. The room seemed rundown and even though cockroaches are not the worst, for the price of the panorama room I'd expect no dead ones in my bathtub.
- the restaurant of the hotel is very tasty, but it's not ok to have to wait 20 mins between each dish. Also it's not ok to have the owner's children's friends come up and stare and scream at us while we eat, just because we are foreigners
- when I put the do not disturb sign, because we want to sleep in, I would prefer to not be disturbed
Again, the owners were nothing but wonderful, but I personally wouldn't come here again for above reasons. Had the price been in the same range as other hotels, I could've accepted things as they were, but because we paid triple the amount I expect no less and more than what we got from other hotels in lesser price ranges.
Response from Property: Thank you for your understanding. The affirmation of our work, while also apologizing to you for the areas we did not do well, and promptly addressed the issue. If we were still dissatisfied, you may have been polite at the time. Therefore, after checking out and reading the evaluation written, we realized that we were originally dissatisfied. I really apologize! If you didn't feel good at the time, you could switch to another room. We try our best to do well, but no one is perfect. For work that is not done well, give us a chance to improve. As for the noise of airplanes, we cannot guarantee it. In a small airport, there are basically no planes after 12 o'clock. The mountain scenery around the room is definitely appreciated by many guests, but of course, everyone's expectations are different. We only require ourselves to be good, and the rest is up to you who are staying.
Sugardulam
2-bed Room
Stayed in aug. 2024
Couples
5 review
4.7/5
Amazing
Posted on 20. aug. 2024
It had countryside view and could look at the heavens gate from the outside pool. Could hear the airplanes a little but not too loud.
Response from Property: Thank you very much for your evaluation. The B&B has its own large farmhouse restaurant. You can order food by scanning the QR code on your phone. It is convenient and affordable. It is only a few minutes' drive from Tianmen Mountain Scenic Area and ten minutes' drive from the airport and the city. You can take a Didi taxi or bus to various scenic spots at the door. If you are traveling by car, there is a large free parking lot at the door. We provide travel guides for various scenic spots. For friends who come to Zhangjiajie for the first time and don't know how to play, as locals, we will let you know how to go at a glance, so that you can easily see the beautiful scenery! Bantianju is far away from the city, thank you for having you!
Ganhuyg
Guestroom - with View (Double bed)
Stayed in nov. 2023
Other
2 review
5.0/5
Outstanding
Posted on 11. nov. 2023
good nice 🤩
Response from Property: Thank you for your good comments. The B&B is located near Zhangjiajie Nanzhuangping Airport, at the foot of Tianmen Mountain. There is a swimming pool in the yard, and you can eat authentic local dishes. It is a 5-minute drive from Tianmen Mountain Scenic Area, and a Didi taxi costs about 7 yuan. There is a bus stop at the door. The B&B provides airport pick-up service, and there is also free parking at the door for self-driving cars. For guests who come to Zhangjiajie for the first time and don’t know how to play, the B&B can provide travel guides according to different needs, so that you can easily play in Zhangjiajie. Away from the dust but not away from the city, thank you for being there!
Guest User
Panorama Smart Room (Double bed)
Stayed in jan. 2023
Couples
3 review
4.2/5
Very Good
Posted on 28. jan. 2023
Our host was friendly and surprisingly picked us up from the train station! She was most helpful in planning the rest of our trip, helping source tickets and just general advice. The room was on the top floor had a stunning view of the mountians, fields and the airport runway. It was a very pleasant stay.
Response from Property: Thank you for your good comments. The homestay is located near Nanzhuangping Airport in Zhangjiajie City, at the foot of Tianmen Mountain. There is a swimming pool in the yard. You can eat authentic local dishes. It is a 5-minute drive from Tianmen Mountain Scenic Area. Didi Taxi costs about 7 yuan. There is a taxi at the door. bus stop. The B&B provides free airport pick-up service, and there is also a free parking lot at the entrance of the self-driving car. For guests who come to Zhangjiajie for the first time and do not know how to play, the B&B can provide travel guides according to different needs, so that you can easily enjoy Zhangjiajie. Stay away from the dust and never leave the city, thank you for having you!
Guest User
2-bed Room
Stayed in aug. 2023
Family
5 review
5.0/5
Outstanding
Posted on 10. aug. 2023
There have elevator. And view of tianmen mountain. Reception lady is so nice
Response from Property: Thank you for your good comments. The B&B is located near Zhangjiajie Nanzhuangping Airport, at the foot of Tianmen Mountain. There is a swimming pool in the yard, and you can eat authentic local dishes. It is a 5-minute drive from Tianmen Mountain Scenic Area, and a Didi taxi costs about 7 yuan. There is a bus stop at the door. The B&B provides airport pick-up service, and there is also free parking at the door for self-driving cars. For guests who come to Zhangjiajie for the first time and don’t know how to play, the B&B can provide travel guides according to different needs, so that you can easily play in Zhangjiajie. Away from the dust but not away from the city, thank you for being there!
克 Streets of Shenzhen
Guestroom - with View (Double bed)
Stayed in aug. 2022
Solo travelers
33 review
4.7/5
Amazing
Posted on 9. aug. 2022
A great guesthouse with stunning views of Tianmen mountain. rooms are spacious, comfortable, well appointed and clean while service is detailed and always with a smile. The location is a little close to the airport which could disturb light sleepers, but otherwise the facilities and atmosphere make for a great stay in Zhangjiajie.
Response from Property: Thank you for your 5-point praise. The B&B is located near Nanzhuangping Airport in Zhangjiajie City, at the foot of Tianmen Mountain. There is a swimming pool in the yard. You can eat authentic local dishes. It is a 5-minute drive from Tianmen Mountain Scenic Area. Didi taxi costs about 7 yuan. There is a bus stop at the door. The B&B provides free airport pick-up service, and there is also a free parking lot at the entrance of the self-driving car. For guests who come to Zhangjiajie for the first time and do not know how to play, the B&B can provide travel guides according to different needs, so that you can easily enjoy Zhangjiajie. Stay away from the dust and never leave the city, thank you for having you!
Guest User
Panorama Smart Room (Double bed)
Stayed in dec. 2021
Solo travelers
3 review
5.0/5
Outstanding
Posted on 30. dec. 2021
Wonderful host who went above and beyond. Fetched us from the airport and drove us to Tianmen mountain cable car, then collected us again to go to the hotel.
Stayed in the panoramic suite. Very nice room. We didn’t eat at the restaurant at the hotel but it’s very well located to other places in the city. And very close to the airport and Tianmen mountain cable car.
Response from Property: Thank you very much for your 5-point praise. I am very glad that the two beauties are satisfied with Bantianju Homestay. I hope to have the opportunity to serve you again. If you need us to pick up friends from the airport, please contact me in advance after placing the order, and we will arrange the pick-up. The B&B is a 10-minute drive from the city center, the airport, and the railway station, and a 6-minute drive from Tianmen Mountain Scenic Area. There is a free parking lot at the entrance, and it has its own local farmhouse restaurant. It has been in business for 7 years. It has local characteristics and is reasonably priced. Some rooms are facing Tianmen Cave, please book in advance to help you arrange. Thank you again for choosing Bantianjuyi to stay away from the dust and never leave the city, thank you for having you!
maxbai79
Banyun Smart Twin Room
Stayed in aug. 2024
Family
5 review
5.0/5
Outstanding
Posted on 6. aug. 2024
Give Bantianju a five-star review. Due to our own reasons, the child left his new little genius watch, I left my ID card bag, and my wife left her quick-drying pants. All found.
The hotel also has a mountain spring swimming pool, which children like very much. You can see the Tianmen of Tianmen Mountain from the windows, and the view is very good.
Original TextTranslated by Google
Response from Property: Thank you very much for your 5-star review. It is a fine tradition of the Chinese nation to pick up a piece of gold and return it to its original owner, not to mention if it falls into a B&B room. Even if you are tired from traveling, you should also take care of your documents. The B&B has its own large farmhouse private restaurant. You can scan the QR code with your mobile phone to order food. It is convenient and affordable. It is only a few minutes' drive from Tianmen Mountain Scenic Area and ten minutes' drive from the airport and the city. You can take a Didi taxi or bus to various attractions at the door. If you are driving by yourself There is a large free parking lot at the entrance. We provide tour guides for various scenic spots. For those who don’t know how to visit Zhangjiajie for the first time, as locals, we will let you know the way at a glance, allowing you to enjoy the beautiful scenery easily. ! Bantian Juyi never leaves the city, thank you for having me!
Guest User
Panorama Smart Room (Double bed)
Stayed in jul. 2024
Solo travelers
2 review
5.0/5
Outstanding
Posted on 18. jul. 2024
It's really close to the airport and Cheonmunsan, which is great! The view is really, really nice. Just looking at it makes me happy. I went with my grandmother, and I made a reservation after checking that there was an elevator, but there was only an elevator up to the 4th floor, and I had to walk up 1 floor to get to the 5th floor. It's usually not difficult at all, but I thought my grandmother would have a hard time, so I changed to a different room. They made a lot of arrangements for my grandmother to be comfortable and were kind to her, so she really liked it. I was grateful that they took her when she needed to move around. I didn't use the pool, but I think it would be really good if you come with kids. The entrance looked different from the picture, so at first I thought I didn't come to the right place, but everything else is the same as in the picture. The food is also clean and really delicious.
Original TextTranslated by Google
Response from Property: Thank you very much for your 5-star review. The B&B has its own large-scale farmhouse private restaurant. You can scan the QR code with your mobile phone to order food. It is convenient and affordable. It is only a few minutes drive from Tianmen Mountain Scenic Area. It is a ten-minute drive from the airport and the city. You can go to various attractions at the door. Take a taxi or bus. If you are traveling by car, there is a large free parking lot at the door. We provide tour guides for various scenic spots. For those who don’t know how to visit Zhangjiajie for the first time, as locals, we will let you know at a glance what to do. Go and enjoy the beautiful scenery easily! Bantian Juyi never leaves the city, thank you for having me!
emma.lch
C Block Mountain-View One-Bedroom Double Bed Room
Stayed in jun. 2024
Solo travelers
12 review
5.0/5
Outstanding
Posted on 24. jun. 2024
Very good hotel. The hotel has a view of the Heaven's Gate and the Tanmen Mountains.
The rooms are large and clean with a view.🤩
There is a swimming pool available (perfect after climbing the mountain)😁
Thanks for the warm welcome 🫶
Original TextTranslated by Google
Response from Property: Thank you for your perfect review. We hope all guests who stay will be satisfied. Of course, we may have some unsatisfactory aspects, please communicate with us in a timely manner. We hope you have a pleasant stay!
Miaomiao
Banxing Smart Family Room
Stayed in maj 2024
Solo travelers
23 review
3.7/5
Posted on 8. maj 2024
The room was clean and had disposable toiletries, but there were spiders in the room, which was annoying for a girl. They were crawling everywhere and it was very uncomfortable. Zhangjiajie is not big, and the B&B is located in the suburbs. You can take a bus to the city.
Original TextTranslated by Google
Response from Property: Everything about our house is not good. When I asked you to withdraw, you refused to withdraw. You felt it was not good and insisted on living on your own. Everyone understands what you were thinking. It’s not easy to do business now. I’ve told you this, but you insist on staying. Are you here specifically to write negative reviews? Our home is near the airport. Aren’t you going to the airport the next day? You want to live close to the airport and be convenient, but also want to not have the sound of airplanes disturbing you. No one can meet your conditions. Besides, there are no planes after 12 o'clock in the evening. It is a small airport. According to your request, we will send you to the airport for free the next day. I didn’t say that our home is in the city center, but our home is only four kilometers away from the city center. Zhangjiajie is a small city and you can take a taxi anywhere. If you want to live in the city center, you can cancel and you can live there again. Our location , you have it before placing the order, and you can’t hide it, and there is no need to hide it. There is no way to change the customer's review. Our business knows that, so do I need to ask you to change the review? Can you change it? Are you not against your will by saying this? I have done what I should do, and I have tried my best to improve the bad things, but I still can’t satisfy you! I am not a RMB either! Hope never to see you again! Let you be you! Let me continue to work hard to be myself!
Guest User
Banyun Smart Twin Room
Stayed in apr. 2024
Business travelers
1 review
5.0/5
Outstanding
Posted on 2. maj 2024
The environment of the residence is beautiful, and you can see Tianmen Mountain right away! ! !
Original TextTranslated by Google
Response from Property: Thank you for your 5-point praise. Our house is facing Tianmen Mountain. You can enjoy the view of Tianmen Cave while lying on the bed. Welcome to come again next time!
Anonymous User
Ban Yue Smart Mountain-View Double Bed Room
Stayed in aug. 2024
Travel with friends
3 review
3.0/5
Posted on 20. aug. 2024
I chose it after reading the reviews, but it was really unsatisfactory. The B&B is too far from the scenic spot and the path is rugged. Close to the airport, the environment is too noisy. The room was promised to be cleaned, but when I came back in the evening, it was still not cleaned, so I asked again. There is no food nearby, only B&Bs are too expensive. Feeling very bad!
Original TextTranslated by Google
Response from Property: After seeing your comment, what I feel is: my kindness is a mistake to you. A room cost more than 200 points. When we arrived, we asked for a car to pick us up and asked for a car to take us to the Tianmen Mountain Scenic Area. After checking out this morning, we were asked to take us to the station at 6:30. We didn't say anything and didn't take a penny. Normally it is impossible for us to pick up and drop off these things. Even if you give us money, we don’t have that much time. There are 20 rooms, and every room is like this. If we are asked to do it, we can’t take care of it, just because you are two people. One is an elder, one is 68, and the other is 72. Therefore, whether the request you made is appropriate or not, we have done it. This is just one of them. I don’t know how to play, but I just told you about it in the guide. One night, it suddenly rained heavily, and I didn’t even have time to collect my clothes. I helped you collect the clothes in the room. Without your request, you came back and said I would put them away. Your clothes were put away late, causing them to get a little wet. Okay, you have a point. The B&B is 3 kilometers away from Tianmen Mountain. A Didi taxi from the door costs about 7 yuan to go to the cableway and go to Zhangjiajie National Forest Park. The shuttle bus picks you up at the door. It costs 20 yuan per person. How come the small road shuttle bus picks you up? There is nothing wrong with being close to the airport, but there are no flights after 12pm. If you don't accept it, don't place an order. Our family's extended stay sanitation is cleaned every day. Auntie has more rooms that day, so she will do the check-out sanitation first, and then the extended stay sanitation last. When you get to the room, you feel uncomfortable and see that the sanitation has not been done because you are tired, and I understand, but auntie I’ll do it for you right away. The B&B is not in the city center and there is no food nearby, but the B&B provides breakfast, lunch and dinner, and a farmhouse where locals eat. Our restaurant is a 10-year-old restaurant in the local area. A 10-year-old restaurant has its own value. A vegetarian dish is about 18 to 22 yuan, ordinary stir-fried pork is 32 yuan, and a bowl of rice noodles is 10 yuan. This is the same price for locals. The food does not feel expensive. If you think it is expensive, then eat cheaper fast food. , and we also have egg fried rice, which costs 12 yuan a portion and is enough for one person. If it tastes good, just eat it. If it doesn’t, the worst thing is not to eat it. Go to a big restaurant in the city center to eat. A Didi taxi at the door costs less than 14 yuan. You can have whatever you want. After writing this, I feel at ease. I am going to bed. I will serve many customers tomorrow and your comments will not affect me. I do what I should do, good or bad, as long as I have a clear conscience, it doesn't matter whether you like it or not.
Guest User
Banyun Smart Twin Room
Stayed in aug. 2024
Family
5 review
3.7/5
Posted on 10. aug. 2024
The smart home in the room cannot be used. The hotel is adjacent to Zhangjiajie Hehua Airport. The noise from planes taking off and landing is very loud, but it does not affect attention at night. The water in the hotel's small swimming pool is very cool.
Original TextTranslated by Google
Response from Property: The smart home in the room has been debugged and used normally, but the small problem has caused you inconvenience. We apologize! There are so many people, so if you have any questions after checking in, you can directly contact Sister Tian or the front desk, and they will be solved in time. We are near the airport. Zhangjiajie is a small airport and there are no planes after 12 o'clock at night. The hotel has a courtyard and a swimming pool. It is at the foot of Tianmen Mountain, opposite Tianmen Cave. It is 2.3 kilometers away from the Tianmen Mountain Cableway. A Didi taxi from the door costs about 7 yuan, which is very convenient.