James Joyce Coffetel (Zhangjiajie Tianmenshan Cableway)

James Joyce Coffetel (Zhangjiajie Tianmenshan Cableway) Reviews

James Joyce Coffetel (Zhangjiajie Tianmenshan Cableway)

Building 1, Longxiang International Resort Square, Guanli road, Yongding District, Zhangjiajie, Hunan, ChinaView Hotel Details
James Joyce Coffetel (Zhangjiajie Tianmenshan Cableway)
James Joyce Coffetel (Zhangjiajie Tianmenshan Cableway)James Joyce Coffetel (Zhangjiajie Tianmenshan Cableway)James Joyce Coffetel (Zhangjiajie Tianmenshan Cableway)
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James Joyce Coffetel (Zhangjiajie Tianmenshan Cableway) Guest Reviews

4.3/5
623 review
Verified reviews
Location4.3
Amenities4.2
Service4.3
Cleanliness4.3
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All reviews(623)
Positive reviews(591)
Reviews with photos/video(224)
Friendly front desk staff(98)
Convenient location(78)
Classy environment(66)
Easy to get around(42)
Many amenities(32)
Close to scenic area(23)
Delicious breakfast(18)
Tasty coffee(6)
Negative reviews(32)
Guest User
Enjoy The Double Bed
Stayed in Jul 2024
Family
1 review
4.5/5
Great
Posted on Jul 15, 2024
We was visiting 3 night 4 day. I personally talked about it most watching for “foxy fairy show”
6/18
Response from Property: Thank you for your kind praise. It's our honor to get your praise. We will do better and better. Looking forward to your next visit!
WChan Chan
Enjoy The Double Bed
Stayed in Sep 2024
Couples
1 review
3.2/5
Posted on Sep 15, 2024
Dear Mr Manager of James Joyce coffetel Zhangjiajie, V were checking into your zhangjuajie hotel on 8th September afternoon, i can see tat many customers were lining up to register, making enquiries n things to b done, and oso a couple hackling over not wanting to pay deposit upon checking in but ur 覃佳威小姐 was v patient n polite in handling her customers tjough inder pressure... A very good personality, attitude n customer orientated staff... Pls keep up d good name of hospitality of your hotel and thanks to 覃小姐 Peter Chan from Malaysia P/s i cant use your customer feedback in ur website bcos i dont have china phone number
Response from Property: Respected Mr. Peter Chan: Thank you very much for your high praise and valuable feedback on the staff of the Zhangjiajie hotel. In the hotel service industry, employees like 覃佳威小姐 who are patient, polite and always customer - oriented are the pride of our industry and the key to creating a comfortable experience for every guest. Zhe Fei Hotel has always been committed to creating a warm, hospitable and service - oriented environment. We deeply know that the performance of each employee is related to the reputation of the hotel. The experience you shared inspires us to continuously improve the service quality so that every customer can feel the warmth and respect like at home in the hotel. Regarding the issue of the small room size that you may have mentioned, we fully understand your concerns. In the hotel design, we have indeed considered many aspects in the space layout. We hope that within the limited space, through careful design, such as using multifunctional furniture and reasonably planning the storage area, we can create a warm and comfortable atmosphere for the guests. Of course, we are also constantly exploring better space utilization schemes so that we can provide guests with a more spacious and comfortable accommodation experience in the future hotel design and renovation. We are sorry that you cannot give feedback on our website. However, your email is equally precious to us and we will convey your praise to the relevant personnel. We are looking forward to your next stay. Whether it is in Zhangjiajie or other areas of Zhe Fei Hotel, we will serve you wholeheartedly. Zhe Fei Hotel Customer Service Team September 16, 2024
OliverH
Coffee King Room
Stayed in Mar 2024
Solo travelers
28 review
5.0/5
Outstanding
Posted on Apr 4, 2024
Nice hotel with good location. Big room with all you need. Had a great time hehe ...
Response from Property: In the tired journey, Xiao Zhe will prepare a clean and comfortable space for his relatives, so that he can experience Xiao Zhe's best service, although he gets along for a short time, Xiao Zhe is still looking forward to meeting with his relatives again.
LianaLai
Coffee King Room
Stayed in Apr 2023
Couples
27 review
4.0/5
Very Good
Posted on May 5, 2023
A very nice hotel, many restaurants around, a nice experience, will come next time
Response from Property: Dear guests: Hello, thank you for your comments! The hotel advocates "careful service". We are carefully finding opportunities to provide you with services and provide you with a more satisfactory and comfortable rest environment! Your satisfaction is our pursuit! Looking forward to seeing you again.
Sunnybb37
Enjoy The Double Bed
Stayed in Sep 2024
Solo travelers
148 review
4.0/5
Very Good
Posted on Sep 11, 2024
The hotel's cleanliness is good and there is nothing wrong with it. The staff at the front desk also show a high level of service and are courteous to the guests. The location of the hotel is also good, close to the train station and bus station, making travel convenient.
Original TextTranslated by Google
Response from Property: Dear guest, hello! Thank you for your review and your high praise for the service and hygiene of our hotel. Our hotel will continue to improve training, etc. All staff of Zhangjiajie James Joyce Coffetel welcome you to stay and look forward to your next stay. Wish you a pleasant journey!
Guest User
Coffee Fan Twin Room
Stayed in Aug 2024
Travel with friends
4 review
0.5/5
Posted on Aug 27, 2024
At that time, I was very happy to choose this chain store on Ctrip. It felt very good when I entered the lobby. It felt so beautiful. However, the attitude of the lady at the front desk was very cold. Maybe it was because of the heavy traffic, but she told me that I would get a cup if I gave a good review. It felt pretty good at the time, and I was able to get a cup as a gift. But when I entered the room, I felt bad. First of all, the smell in the room was too bad, the walls and other parts were peeled off, and the facilities were very old. The overall experience of the whole day was gone, and finally I left. I decided not to ask for a water bottle in the room, and I didn’t want to post a good review without conscience. I expressed my feelings about staying in a very fair way. The experience is what the review is. Everyone must first look at the room before checking in, and don't check in in a hurry. Don’t be like me, it’s too late to regret after entering the room haha
Original TextTranslated by Google
Response from Property: Dear guest: Thank you for staying at James Coffetel Hotel. We are very sorry to disappoint you this time. We deeply apologize for this. We will study the issues you mentioned carefully and actively rectify them. There was some water seepage on the wall during the early decoration of the room. It went in, causing the wall to peel off a little now. This is our hotel's mistake. We are very sorry that your stay experience has been greatly reduced. Regarding this problem, we will report it to the leadership, and we will repair and correct the peeling wall here. If you find any problems or dissatisfaction with the room when you check in, you can contact the hotel's front desk directly to change your room. We hope that all the staff at James Joyce Coffetel will provide you with a satisfactory stay experience during your next stay. thank you
(RMB)
Enjoy The Double Bed
Stayed in Aug 2024
Family
3 review
5.0/5
Outstanding
Posted on Aug 23, 2024
The hotel's front desk staff has a very good attitude. I am very satisfied with the warm service. They also upgraded the room type for free. The upgraded room type has a lot of space. Moreover, it has floor-to-ceiling windows, the facilities and equipment in the hotel are relatively complete, and there is also a laundry room, which is more convenient. There are eating places and convenience stores nearby, and I have children with me during the summer vacation. The hotel also gave me a small gift souvenir cup, which I was very satisfied with hahaha
Original TextTranslated by Google
Response from Property: I am really excited to see the simple but profound praise from the guests, and they also recognize our service so much~ We at the hotel strive to provide the most considerate and meticulous service to every guest and bring great value to every guest experience. James Joyce Coffetel is a young and energetic hotel that shows its guests the unique charm of the hotel with its simple style and warm and considerate service. Encouragement from guest officers is the greatest support and encouragement for the hotel. We will serve every family member with heart and look forward to meeting you next time.
Guest User
Enjoy The Double Bed
Stayed in Aug 2024
Family
1 review
5.0/5
Outstanding
Posted on Aug 18, 2024
The hotel front desk service is warm and thoughtful, and all the questions raised can be solved attentively. The scenic spot is also very close, the room is quiet and clean, and I will choose this Zhefei wine next time
Original TextTranslated by Google
Response from Property: It is said that a clean living environment is the most basic need for our beautiful life. It can not only make you feel good, but also make you happy physically and mentally. Our housekeepers have put a lot of effort into it. Thank you for staying with us and we look forward to seeing you again!
Anonymous User
Enjoy The Double Bed
Stayed in Jul 2024
Travel with friends
1 review
5.0/5
Outstanding
Posted on Jul 23, 2024
The front desk was very friendly, the transportation was convenient, it was very close to the train station, only five or six minutes' walk, there were many places to eat opposite the hotel, it was very lively, the room was clean and tidy, very comfortable and cost-effective.
Original TextTranslated by Google
Response from Property: Dear friend, the atoms that make up your left hand and the atoms that make up your right hand may come from different stars. Just thinking about this is romantic enough. So we are the stars. We are born from the stars, and we will eventually return to the stars. We are the children of the stars. James Joyce Coffetel Hotel partners are fortunate to be able to form the dust of thousands of stars with you. This is the only life, and the romance will never change.
Anonymous User
Coffee Family Room
Stayed in Jul 2024
Family
2 review
5.0/5
Outstanding
Posted on Jul 17, 2024
The room is large and clean. I slept very comfortably. The front desk service is professional and enthusiastic. It was a great stay! The free coffee is also delicious.
Original TextTranslated by Google
Response from Property: Dear guests: Hello! Thank you very much for your support and recognition of the hotel. Everything we do is to bring a different holiday experience to every guest. We are really touched to see your satisfaction and affirmation. We We will continue to work hard and be ready for you to come back at any time.
Guest User
Coffee Family Room
Stayed in Jul 2024
Family
1 review
5.0/5
Outstanding
Posted on Jul 17, 2024
The room is clean and hygienic, the environment is very good, the front desk lady is warm and friendly, there is free coffee, it is also convenient to eat around, and it is close to the airport! Overall, it was a very satisfactory stay!
Original TextTranslated by Google
Response from Property: Dear friend, the atoms that make up your left hand and the atoms that make up your right hand may come from different stars. Just thinking about this is romantic enough. So we are the stars. We are born from the stars, and we will eventually return to the stars. We are the children of the stars. James Joyce Coffetel Hotel partners are fortunate to be able to form the dust of thousands of stars with you. This is the only life, and the romance will never change.
Guest User
Enjoy The Double Bed
Stayed in Jun 2024
Other
1 review
5.0/5
Outstanding
Posted on Jul 2, 2024
Very satisfied with the stay. The front desk service attitude is very good. It can be seen that they have been professionally trained. The air conditioning in the room is very powerful and clean. I will stay here again next time! And the hotel is also very close to the scenic spot! In short, it was a very satisfactory stay! Thumbs up
Original TextTranslated by Google
Response from Property: We are honored by your evaluation! We will continue to work hard to continuously improve our service quality and bring you a better living experience.
Guest User
Coffee Family Suite
Stayed in Jun 2024
Family
11 review
5.0/5
Outstanding
Posted on Jun 19, 2024
I took my children to travel by car in Hubei and Hunan provinces, and stayed at the James Joyce Hotel in Zhangjiajie City. The hotel is located at the foot of Tianmen Mountain, near Zhangjiajie Station. There are many hotels around, the location is excellent, the surrounding supporting facilities are complete, the underground public parking lot is sufficient, and the parking space is free. I just need to report the car number to the front desk before going out every day. This time I booked a two-bedroom suite with multiple beds. It can be said that when I booked in advance online, I looked around and only James Joyce had this type of room. The room is large and spacious, the sanitary conditions are very good, the American decoration style is stable and warm, and the bathroom is separated into wet and dry areas. The sound insulation effect of the room is very good. Except for the occasional roar of the landing of the plane (there is no way to hear this, you will hear it), there is basically no other noise. The bed is moderately soft and hard and it is very comfortable to sleep. The room will be cleaned and replaced in time every day. The supplies are very sufficient from towels and bath towels to toiletries. You can also order coffee from the front desk to the room, which is great! The service attitude of the hotel is very good, serious and patient without being overly enthusiastic, very comfortable, and all questions will be answered. If there are difficulties, they will be solved and handled as soon as possible. Thank you very much! Zhangjiajie is a very charming town with mountains, water and delicious food. I hope to come back to play in the future, and I will definitely choose Zhefei! Thank you for your thoughtful service!
Original TextTranslated by Google
6/11
Response from Property: We have always paid great attention to the needs and feedback of our guests. To this end, we will continue to improve our services and facilities to create a comfortable and pleasant stay experience for every guest. I am glad to hear that you have a high evaluation of our staff and facilities. This will encourage us to continue to work hard to continuously improve our services and make your next stay experience more pleasant.
Guest User
Enjoy The Double Bed
Stayed in May 2024
Travel with friends
2 review
5.0/5
Outstanding
Posted on May 6, 2024
We went there during the last two days of the holiday. The price was quite reasonable. We added another person temporarily, and the front desk changed us to a larger room for free. The hygiene was very good, no dust, and there was a small refrigerator in the room for us to use. The equipment was quite sufficient. 2 days was not enough, and we still had to go to the line when we came out, so it took a week. I will stay here again next time!
Original TextTranslated by Google
Response from Property: It's a shame that we met too late. On that hot night, you came into my arms, and the next morning, you left in a hurry. I didn't have time to say goodbye, so take care. No matter how long it takes, Xiaozhe will wait for you to come back!
Daniufeijie
Enjoy The Double Bed
Stayed in May 2024
Couples
1 review
5.0/5
Outstanding
Posted on May 5, 2024
The hotel experience is very good, the ladies are nice, the location is good, the sanitation is good, and the cost performance is high
Original TextTranslated by Google
Response from Property: Dear customer, thank you very much for your support and recognition of our store! Your satisfaction is the driving force for our continuous progress. We look forward to your visit again.