maggiezhao715
January 11, 2025
The location is excellent. I just want to go to the Erqi Memorial Tower. It is very convenient to eat and shop nearby.
I recommend Lao Cai Ji and Khalil Fong.
The facilities are average.
Service: Not good.
The front desk service is average when checking in.
The hotel robot is not very smart. It blocks the elevator door and can only follow the robot to go down first and up. Obviously, the customer is already inside. .
During the stay, I forgot to bring the room card. The front desk made a card to check the room number, but it said that there was no room display. After saying all the information, it said that I was indeed staying in XX room. . I didn’t check it just now. . It’s scary to think about it. .
After checking out, I received two calls from the front desk (absolutely)
First: Have you returned the room card? Speechless, I also entered the license plate number when checking out. Can I leave the hotel without returning the room card!
Second: Check out at 9 o'clock in the morning. When I left the room, I saw the waiter and told them that we checked the room when we checked out. At that time, I almost forgot my luggage cart when I went out. The waiter laughed and asked me at 1 o'clock in the afternoon if I saw any paper clips in the hotel? I asked from a responsible perspective that my whole family had never seen this thing... What do you think about this service... The waiter went to check the room nearby when I checked out in the morning, and asked in the afternoon. In the middle, he even called to ask for the room card...
This service really needs to be trained. I will definitely not come next time for this service. After all, there are many similar hotels next to the Grand Hyatt!
Original TextTranslation provided by Google