Zhuhai Jingzhi Hotel (Lovers Road Middle Road Sun Moon Bay Branch) Reviews
Zhuhai Jingzhi Hotel (Lovers Road Middle Road Sun Moon Bay Branch)
274 Cuixiang Road, Xiangzhou District, Zhuhai, Guangdong, ChinaView Hotel Details
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Zhuhai Jingzhi Hotel (Lovers Road Middle Road Sun Moon Bay Branch) Guest Reviews
4.5/5
Good
431 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.5
Amenities4.4
Service4.5
Cleanliness4.5
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All reviews(431)
Positive reviews(410)
Reviews with photos/video(236)
Convenient location(51)
Friendly front desk staff(34)
Large rooms(26)
Many dining options(17)
Strange smell in room(13)
Comfortable bed(10)
Close to beach(9)
Loved the beach(7)
Negative reviews(21)
MARCO
Cozy Queen Room
Stayed in Aug 2024
Business travelers
78 review
5.0/5
Outstanding
Posted on Aug 7, 2024
The hotel is in a very convenient position nearby Zhuhai Opera House . Is very clean and well maintained . The rooms are quite big . Newly renovated and nearby has shopping mall and some local restaurants . Price is good compare to quality
Response from Property: Dear friend, Jingzhi, thank you very much for choosing our hotel and giving us great recognition. We will work hard to do better to make you feel at home every time you come, and also have different new surprises. Hope you can still choose Jingzhi for your next stay~Wishing you a happy life and work!
Dabaogd
Superior Queen Room
Stayed in Aug 2024
Other
9 review
1.0/5
Posted on Aug 15, 2024
Shocking😭When I checked in, the waiter doublechecked. As soon as I entered the room, someone knocked on the door✊I was shocked. Then the couple took the room card and said they had checked in early. Then we looked at each other with the room card. I was embarrassed, so I took my room card and went down to see the waiter. I was told to upgrade the room without explaining the reason. The upgraded room was not very nice. In the parent-child room🙄 there was hair on the pillow and there were bugs in the room. I suspect that the linen in the room has not been changed. The room is next to the fitness room and is not very soundproof. I thought it would be so late at that time, but when there was a sudden sound in the bathroom after one o'clock, I was scared to death🤯 It was so late at night, I don't know, I thought it was **, you I saw the umbrella in the bathroom was leaking. If there was a sound, I could only put a towel on the ground to stop the sound. 😢I am speechless.
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6/7
Response from Property: Dear guest: We are very sorry to have brought you a very bad experience during your stay. Based on your feedback above, the front desk guest room will hold an emergency training meeting to find the parties involved to criticize, and then systematically train the basic skills of the front desk. Service awareness and room making process will prevent such incidents from happening again. We sincerely hope to welcome you again and prove our ability to provide services that exceed your expectations. If you are willing, please contact us directly and we will wholeheartedly arrange a more satisfactory service experience for you. I wish you a happy life and all the best! yours truly
Guest User
Cozy Queen Room
Stayed in Aug 2024
Couples
11 review
2.5/5
Posted on Aug 14, 2024
I rarely comment unless I am particularly satisfied or dissatisfied. This hotel just hit my radar.
Point of complaint 1: First of all, when checking in, the front desk staff were extremely unskilled and the process was very slow. There were always people at the front desk. Finally, I got a room. When I went up to see it, it was not the one I booked. It was said to be an upgrade. The tatami room was huge and there were no hangers to hang clothes. I was already very tired and had to go down to change rooms. The elevator was still there. It takes a long time to wait. I changed to a comfortable king-size bed room. As soon as I entered the room, my God, there was a smell of dampness and new decoration. It was stuffy. It took a long time to turn on the air conditioner and ventilate it better.
Complaint point 2: I understand this windowless room, but the toilet smells like urine, and there was yellow urine on the toilet seat at first (I didn’t take a picture, because when I saw it, I was so disgusted that I just wanted to go first) Wipe it off), the shower room is still wet, and there are hairs in the gaps of the toilet seat. Because walking around with big and small bags is too tiring, I really don’t want to change it. I thought I’d just wipe it myself and bring a toilet mat. Now I’m leaving. I still hope the store owner can explain this. Hygiene issues are the most basic of hotels.
Complaint point 3: This is the most speechless. I booked consecutive stays, but I didn’t ask for cleaning the next day because there were many male waiters here. My girlfriend didn’t want men to come in to clean. I remember that the button on my door was We asked Do Not Disturb, so we went out in the afternoon thinking that no one would come in to clean the private underwear and underwear, so we just left them there. When we came back, we found that someone had come in and cleaned the room... I have never stayed in a hotel without checking in. Agree to come in directly and clean the connecting room!
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Response from Property: Dear guest: We are very sorry for the trouble caused to you during your stay. The hotel has made corrective measures based on your opinions: 1. The front office manager will be punished for insufficient training. The front desk will be systematically trained on the check-in process and room layout immediately. Avoid such incidents. Especially in [hygiene], ensuring that every employee can provide services that meet our brand standards. 3. Personalized compensation: In order to make up for this poor experience, we are willing to provide [specific compensation measures, such as discount coupons, free services, etc.]. We hope you can give us a chance to let you feel the real experience in future visits. [Zhuhai Jingzhi Hotel] standard. Thank you again for your candid feedback, it is a valuable asset for us to grow and improve. We sincerely hope to welcome you again and prove our ability to provide service that exceeds your expectations. If you are willing, please contact us directly and we will wholeheartedly arrange a more satisfactory service experience for you. I wish you a happy life and all the best! yours truly
Dengfenglai
Executive King
Stayed in Aug 2024
Other
1 review
4.0/5
Very Good
Posted on Aug 12, 2024
The room is quite clean, and the service staff is also very enthusiastic. Every time I inform the room service, the room is clean and tidy after cleaning. The location is also very convenient. It is very close to Lovers Middle Road and there are many restaurants and food nearby. If I have the opportunity to go to Zhuhai again, I will come back to this hotel. The pictures are exactly the same as the room I stayed in. It’s very nice.
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Response from Property: Hello, dear guest, thank you for staying at Zhuhai Jingzhi Hotel. It is a pity that I did not get the full score of 5 stars from you, the guest officer. It proves that Jingzhi still has a lot to improve. The friends of Jingzhi will definitely continue to work hard and hope to give you a better rating next time. Guest officers bring you a different experience. We look forward to your visit again. I wish you a happy life~
Tianyalingling
City-view Twin Room
Stayed in Jun 2024
Family
6 review
2.5/5
Posted on Jun 30, 2024
The newly built hotel was booked online. After arriving at the hotel, it was upgraded to an executive twin room and became the first batch of customers to check in. The service attitude is very good, but the environmental hygiene is really bad. It may be newly renovated and the decoration is very dusty. There is only one chair in the room besides the bed. There is only one mirror in the whole room and bathroom. There is no place to put clothes in the bathroom. There was fine dust on the door, on the countertop, and on the floor. The little bug in the toilet thinks no one is using it.
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Response from Property: Dear guests, hello! Thank you for choosing to stay at Zhuhai Jingzhi Hotel and commenting. We attach great importance to every guest's feedback and opinions. We will listen carefully and take measures to improve. Thank you for giving us timely feedback, which will help us continuously improve service quality and enhance guest satisfaction. From your comments, we can see that we still have a lot of room for improvement. Thank you for your encouragement and valuable opinions on our work. We will continue to improve our shortcomings and create a more comfortable and warm environment for our guests. We sincerely look forward to seeing you again~witnessing the growth and progress of Zhuhai Jingzhi Hotel. We look forward to receiving your full praise for your next stay. I wish you all the best and a happy trip! Thank you!--Hotel Guest Relations Department
Anonymous User
Cozy Queen Room
Stayed in Jun 2024
Couples
9 review
5.0/5
Outstanding
Posted on Jun 30, 2024
The room was very new and clean. The hot water in the shower room was not hot enough, but we changed the room later. The service was very good. I will consider staying there next time.
Original TextTranslated by Google
Response from Property: Dear guest, hello, thank you for taking the time out of your busy schedule to give us such a good review. Thank you for choosing Jingzhi Hotel. We will continue to work hard to live up to your good review. We look forward to your next visit and wish you a pleasant journey!