Phoenix Tree Hotel (Zhuhai Hengqin Port)

Phoenix Tree Hotel (Zhuhai Hengqin Port) Reviews

Phoenix Tree Hotel (Zhuhai Hengqin Port)

35-40F, No.501 Qinhai East Road, Xiangzhou District, Zhuhai, Guangdong, ChinaView Hotel Details
Phoenix Tree Hotel (Zhuhai Hengqin Port)
Phoenix Tree Hotel (Zhuhai Hengqin Port)Phoenix Tree Hotel (Zhuhai Hengqin Port)Phoenix Tree Hotel (Zhuhai Hengqin Port)
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Phoenix Tree Hotel (Zhuhai Hengqin Port) Guest Reviews

4.4/5
214 review
Verified reviews
Location4.4
Amenities4.3
Service4.4
Cleanliness4.3
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All reviews(214)
Positive reviews(196)
Reviews with photos/video(58)
Large rooms(28)
Classy environment(19)
Convenient location(16)
Great location(15)
Loved the night views(8)
Poor air conditioning(7)
Luxurious(6)
Perfect for families(2)
Negative reviews(18)
Anonymous User
Premier Panorama Room (Double Bed)
Stayed in Aug 2024
Family
3 review
5.0/5
Outstanding
Posted on Sep 5, 2024
The scenery is great, the room is large, it's convenient to go to Macau, and the price is ok. Overall, it's pretty good...
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Response from Property: Dear guests: Hello! Thank you for your visit, and we sincerely thank you for your love and recognition of us. We are very touched that you remember the good times here. It is our unshirkable responsibility to let guests enjoy a good stay experience. We are deeply honored to receive your praise, and we are more motivated to move forward. I hope to have more opportunities to serve you! I wish you a happy life!
Anonymous User
Hengqin View Duplex Twin Suite
Stayed in Aug 2024
Family
24 review
5.0/5
Outstanding
Posted on Aug 24, 2024
It faces Macau and Taipa across the sea. The environment is good, the room is quite big, and it is convenient to take a taxi. The view from the balcony is very good, including the Macau Tower and the Hong Kong-Zhuhai-Macao Bridge in the distance. There are not many types of breakfast. You can eat it on the balcony and watch the beautiful scenery while eating.
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Xiaonizi410
Duplex Queen Suite With Macau View
Stayed in Aug 2024
Family
7 review
5.0/5
Outstanding
Posted on Aug 5, 2024
The scenery of this hotel is simply perfect, and the photos taken are all blockbuster! Great, the only drawback is that the hotel facilities are not perfect. We mainly want to go to Chimelong in Zhuhai, so overall full score! It takes only a few minutes to cross the border from Macau Hengqin to the Wutong Tree Hotel! Very convenient!
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Response from Property: Dear guest: Hello! Thank you for choosing Wutongshu Hotel. We are glad that you have a pleasant stay in the hotel. Thank you for your support and trust in the hotel. Thank you for your valuable suggestions. We will study and solve them carefully to provide you with a more perfect stay experience next time. Looking forward to your visit again, I wish you a happy life~
jenny48
Duplex Twin Suite With Macau View (2 Beds)
Stayed in Jul 2024
Family
4 review
4.8/5
Amazing
Posted on Aug 10, 2024
I personally feel that the room hardware is good, I am quite satisfied, cost-effective, and I am willing to recommend it to friends. However, some people commented that they gave an extra breakfast when they checked in. When we checked in, we asked if we could give an extra breakfast, but we were told that we could not give an extra breakfast, which was a bit disappointing. In fact, the breakfast is very simple, and you can't eat much if you give an extra breakfast, but it makes a completely different feeling for the guests.
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Guest User
Hengqin View Duplex Twin Suite
Stayed in Jul 2024
Family
64 review
4.5/5
Great
Posted on Jul 20, 2024
The hotel is located in Hengqin, not far from Chimelong Hotel, and a taxi only costs about 20 yuan. Accommodation in Chimelong is too expensive, so staying here is much more affordable. The hotel is on the 37th floor, and the guest rooms have balconies. The scenery is beautiful, and you can even watch the sunset at night. The three of us, grandma and grandson, live in a duplex room with a 1.8-meter large bed on each of the upper and lower floors. The children live on the upper floor, which is very novel and fun. There is a bathroom on the upper and lower floors, and the bathroom is on the upper floor. The room is large, with a round table and four swivel chairs on the lower level. There are many cabinets and are convenient to use. suggestion: There are two types of duplex rooms in the hotel: (1) Two 1.8-meter double bed rooms, which can actually accommodate four adults or four adults + 2 children. (2) Two single beds can actually only accommodate 2 adults or 2 adults + 2 children. When booking a room, it is best to choose a room with two double beds and two single beds. The price of a room with two double beds can be higher. You should avoid writing two queen beds or two single beds, which makes it difficult to choose.
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6/10
Guest User
Duplex Twin Suite With Macau View (2 Beds)
Stayed in Jul 2024
Family
4 review
5.0/5
Outstanding
Posted on Jul 26, 2024
The room is big and clean. You can have a panoramic view of Macau from the balcony. But the air conditioning is not cool enough!
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Response from Property: Dear guest: Hello, thank you for choosing and staying at the Wutongshu Hotel, which gives us the opportunity to serve you. Your comments contain support and suggestions, which are our very rare and precious wealth. We will continue to work hard to continuously improve our services. The problem of the air conditioner not being cool enough that you mentioned has been reported to the hotel engineering team for comprehensive investigation and maintenance. We look forward to having a more perfect experience when you stay again! I hope to meet you again at the Wutongshu Hotel, and wish you a happy mood and a happy family!
Snoopy & Woodstock
Luxury Macau-View Suite(two-bedroom)
Stayed in Jul 2024
Travel with friends
17 review
3.7/5
Posted on Jul 23, 2024
I booked a suite. The hotel is okay. The place is large but the decoration and the wall are leaking. Overall it’s okay.
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Response from Property: Dear guest: Hello! Thank you for choosing Wutongshu Hotel. We are glad that you have a pleasant stay in the hotel. Thank you for your support and trust in the hotel. Thank you for your valuable suggestions. We will study and solve them carefully to provide you with a more perfect stay experience next time. Looking forward to your visit again, I wish you a happy life~
Guest User
Duplex Twin Suite With Macau View (2 Beds)
Stayed in Jul 2024
Family
2 review
5.0/5
Outstanding
Posted on Jul 15, 2024
The hotel is clean and the internal environment is also very good. I booked a duplex apartment, the room is very spacious, and there are 3 beds upstairs and downstairs. The service is very good. When I made Kung Fu tea in the evening, the aunt sent 8 bottles of water and kept saying that she would send more if needed. The night view of the hotel is also very beautiful, and you can see the night view of Macau!
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ღ cai꧔ꦿNikki
Hengqin View Duplex Twin Suite
Stayed in Jul 2024
Family
2 review
5.0/5
Outstanding
Posted on Jul 13, 2024
The room was very clean. We lived on the same floor as the high-rise restaurant. The high-altitude dining environment was very good. The bed on the first floor of the duplex was too hard, and the quilt was not dry enough and a little damp. The air conditioner was turned on for about an hour and it was fine. Overall, it was good and very convenient near the port.
Original TextTranslated by Google
Response from Property: Dear guest: Hello! Thank you for choosing Wutongshu Hotel. We are glad that you have a pleasant stay in the hotel. Thank you for your support and trust in the hotel. Thank you for your valuable suggestions. We will study and solve them carefully to provide you with a more perfect stay experience next time. Looking forward to your visit again, I wish you a happy life~
Guest User
Luxury Macau-View Suite(two-bedroom)
Stayed in Aug 2024
Family
4 review
5.0/5
Outstanding
Posted on Aug 15, 2024
The room is tall, big and clean, with a great view of Australia👍🏻
Original TextTranslated by Google
Response from Property: Dear guests: Hello! Thank you for your visit, and we sincerely thank you for your love and recognition of us. We are very touched that you remember the good times here. It is our unshirkable responsibility to let guests enjoy a good stay experience. We are deeply honored to receive your praise, and we are more motivated to move forward. I hope to have more opportunities to serve you! I wish you a happy life!
Lierhouren
Premier Panorama Room (Double Bed)
Stayed in May 2024
Family
9 review
5.0/5
Outstanding
Posted on May 16, 2024
The hardware facilities are excellent! The location is good, the environment is good, the sea view room can see the night view of Macau, and the service is good. It feels like it is not in a formal opening state. The hotel also reminded that some floors are under construction. It is foreseeable that in the future, when everything is completed, this hotel will fully meet the five-star standard.
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Response from Property: Dear friends: Thank you for your love and affirmation of Wutongshu Hotel. It is our honor! Seeing the beautiful photos you posted, it seems that we can feel the joy during your stay. Thank you for sharing your joy with us! Your 5 points of satisfaction will also inspire all the colleagues of Wutongshu Hotel to be more meticulous and attentive in future work. We will continue to bring you a warm and comfortable hotel experience! Come often when you are free! I wish you a happy life~
Guest User
Duplex Queen Suite With Macau View
Stayed in Mar 2024
Couples
1 review
5.0/5
Outstanding
Posted on Apr 2, 2024
The environment is really great. We booked two different apartment types. Both houses are great. The view of Macau across the street is beautiful at night. It is located next to the Hengqin Port. The location is very good. It takes only 6 minutes to drive to Lijun Pangdu and the port. The environment and sanitation are also very good. It is really a good experience. I wish the boss a prosperous business!
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Response from Property: Dear guest, thank you very much for taking the time to review our Wutongshu Hotel. Your satisfaction is our pursuit. We will actively improve based on your suggestions. Welcome to visit us again and wish you a happy life!
Habiyan
Duplex Queen Suite With Macau View
Stayed in Mar 2024
Couples
3 review
2.5/5
Posted on Apr 2, 2024
The sofa is very dusty and there is no partition to the balcony. You can go to the balcony of another room. Now that I know something, I think I will consider it again.
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Guest User
Duplex Queen Suite With Macau View
Stayed in Mar 2024
Travel with friends
35 review
3.2/5
Posted on Apr 1, 2024
The room is very spacious, which is good. However, when we checked in, there was only one elevator available for use during renovations, which made some noise. The most important thing is that the children next door were running and jumping, making a lot of noise. They were still running at 9 or 10 pm. The duplex structure made the children next door jumping up and down on the stairs even louder. The service was actually OK. The location in Hengqin should be amazing. Other things may be better if the hotel is renovated and the hardware facilities are improved. It should be good if the surrounding facilities are better.
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Response from Property: Dear guest, thank you for your review of the hotel! We are deeply sorry for your experience during your stay in the hotel. Your valuable comments are very important to us, and we will distribute them to relevant departments to improve the quality of service. If you come here next time, I hope you can book this hotel again and give us a chance to apologize to you. Looking forward to seeing you again
Guest User
Premier Panorama Room (Double Bed)
Stayed in Mar 2024
Family
1 review
4.5/5
Great
Posted on Apr 1, 2024
Very good, unique style hotel, the balcony view is great! Macau style, full of Portuguese flavor!
Original TextTranslated by Google
Response from Property: Dear guest, thank you very much for taking the time to review our Wutongshu Hotel. Your satisfaction is our pursuit. We will actively improve based on your suggestions. Welcome to visit us again and wish you a happy life!