Phoenix Tree Hotel (Zhuhai Hengqin Port) Reviews

The room mvac absolutely not cool, there is 33C when we enter the room and still 28C after ac running for 5 hours. and the most terrible thing is, all ac sockets in the room are out of power, it is insane. Nobody answer the room services hotline, even how long time you called.... In these connections, I will not recommend this hotel, we will not come back ever and never.

I brought my kids to the air show. It's about one kilometer from Hengqin Station. The exterior looks very distinctive. The rooms inside are unexpectedly good. There were a lot of people at breakfast, and it can be seen that the occupancy rate is good. The children played in the Children's World on the first floor and didn't want to leave. The room is also very large, with a double bed and an unbeatable view.

The space is very large and comfortable, suitable for travel; as a hotel-style apartment, the internal facilities are relatively complete, and the feeling is close to staying in a standard hotel. Moreover, when the family travels together, they can gather in the living room to watch shows at night, which is very good

Let me start with the conclusion: the stay experience exceeded expectations, the whole family was very satisfied, and we are planning to stay next time. Let me talk about the details: the view is wide, the attached picture was taken by me personally, and the picture was directly produced. The view is on the terrace, and the visual effect is better on site; the front desk service is considerate, and after understanding the need for viewing, they took the initiative to arrange a free room upgrade; the room facilities are complete, and the pictures of the store are all real pictures, so I won’t repeat them, and the thin duvet is very useful. Finally, I would like to thank: Thank you for the service of the front desk and the room, which brought us a satisfactory experience, and look forward to the service next time.

This time I stayed in a room with the theme of Sky Castle. The waiter said it was the last batch of rooms to be renovated, but when I got to the room, there was no smell at all. It seems that the hotel has put a lot of effort in this aspect. Families can rest assured to stay here. It is very close to Hengqin Port. It only takes about 15 minutes to go to Chimelong the next day.

The hotel rooms are well-equipped and the service staff is good, which is very different from other hotels. The room facilities are new, the bedding is very comfortable, and the children are happy. Overall, it is a great value for money and a very satisfactory experience. The hotel has free parking. If you don't find it troublesome, just park on the ground. It is also very close to Lijun Pangdu

The hotel has a superior geographical location and convenient transportation. It is in a very good location. It will be at Hengqin Port in a short while. It is convenient for travel. The lobby is very grand and well-planned. The front desk lady is efficient and very professional. The room has good lighting, bright, quiet, and very clean. The mattress is very comfortable, the Internet speed is fast, the office is convenient, and the room is tidy. This trip to Macau has some small gains🤭. I don't know if there is any bonus for living in this big sycamore tree. I will choose this hotel next time I come.

It is a family hotel. There are many family elements inside. First of all, there are supporting facilities, such as children's playground and video game city. Children don't want to leave after playing. The room is also designed for children. There are children's supplies and children's slippers. It is very thoughtful.

The hotel is quiet and comfortable, with an independent parking lot, convenient transportation, and convenient dining and shopping nearby. The front desk service is good, and the room is clean and tidy. There are many people staying this time, and the front desk also took the initiative to ask the room to send more guest supplies and paper towels. The service is really considerate. I will come again next time

The hotel is cost-effective. We booked a family-friendly Bay Area room, which will be upgraded when there is a surplus. The front desk clerk and the room lady are super nice, with a good attitude and a smile! The point is that the children's playground on the first floor is really beautiful, and the children have a lot of fun! ! ! The hotel is a ten-minute walk from Hengqin Port, very convenient!

I saw this building a long time ago, but I didn't know there was a family hotel inside. I happened to visit Chimelong and found this hotel. A family of four can stay in one room. The room is also very large, with a large area for children to play.

Our whole family likes this place very much. First of all, the signs are very eye-catching when you enter the door, which is really good. Thumbs up 👍 When checking in, the front desk also thoughtfully prepared children's slippers for the children. I chose a fairy tale theme for my daughter. She especially likes the bunk beds. They are very wide, wider than I thought. There should be a 1.8-meter mattress. The bedding is also very comfortable. I slept well all night. Overall, I am very satisfied.

The surrounding environment is beautiful, the facilities and supplies are good, and the service attitude is acceptable. It feels that there are few service staff, and the room is too dusty. After reporting it later, it was cleaned and there was still a lot of dust. Then there were small bugs on the small tent mat. There is no discount for guests who stay at the buffet breakfast. The food is average. The better one is the soft candy that children like to eat.

As a father, once entered the room has smelled a strong smell, insist on more than half an hour to wear really can not stand to change rooms, wait for the staff 20 minutes to take the other direction has opened the window ventilation room, to the staff after no problem, I returned to myself The room began to pack, turning back another staff member then brought another guest to the room I was going to change. All rooms are obviously just completed, even the dust of the decoration has not been swept well, the corners are full of dust, known as a children's hotel but all the plugs in the room children can casually catch, the upper and lower bed staircase spacing is small, children have servants Dump risk, bugs running out after turning off the lights at night, soundproofing is not good, air conditioning is not cold enough, shower room does not have anti-slip strips, and light fixtures are loose, breakfast does not bring space, food quality is no different from fast food restaurants. The children's paradise downstairs can indeed give friends a certain amount of time, but the air conditioning is not good, except for the view, really useless, do not know the so-called hotel. It is estimated that the building has been vacant for a certain period of time, casually renovated several floors to claim 2024 new hotel, the staff is also obviously not in place, the service is not even as good as the waiters of nearby restaurants, safety considerations with children is strongly not recommended.