Zurich District 2 5-star Hotels

It seems clear to me that the quality of customer service in travel has greatly deteriorated in the last three years. I understand that service providers have trouble finding and retaining people and the ones they have often don’t seem to take pride in their work. Sadly, I’ve come to accept this as the “new normal.” Which is why our recent three-night stay at the Park Hyatt in Zurich was such a welcome surprise. Not only was our room clean and comfortable but the service we received, from start to finish, was efficient and personal. Just a few examples: We had a flight delay and airport transfer difficulty arriving to Zurich and did not get to the hotel until after 1:00. The gentleman working the front desk who checked us in, got us waters, helped with our bags and personally escorted us to our rooms. He was also working the next night when we returned to the hotel after dinner. He spotted us coming through the lobby and literally ran over from the front desk, greeted us by name and asked if our room was acceptable and if there was anything he could do for us. The housekeeping staff are a bunch of ninjas. You never saw their carts in the hall but we’d leave in the morning and when we returned in the afternoon the room was made up. Perfectly. We’d leave for dinner and when we returned the room was turned down. Perfectly. We had drinks the first night at the Onyx Bar. When we returned the next night, the bartender remembered both our names and our drinks. We interacted on several occasions with the daytime concierge. I wish I remembered his name. It wasn’t just that he was knowledgeable about Zurich and responded immediately to our requests. He acted like speaking to us was the absolute highlight of his day. I know these are all little things but they added up to a wonderful stay. Plus, the hotel couldn’t be more conveniently located. Staying at the Park was a luxury item for us but, let’s face it, traveling anywhere in Switzerland is a luxury item. I would return to the Park for their level of personal service in a minute.

Because it is a suite, the area of the hotel is the largest among all the rooms in Switzerland for 8 days. I live in the suite 4e in the residential area. It is very quiet and clean. The room hardware is very particular and the details are good. Very close to Lake Zurich, 3 minutes walk to the lake. Toiletries are L’Occitane single, non-alcoholic beverages in the mini bar are free, and breakfast is the most abundant in the Swiss itinerary, but from a Chinese perspective, there are still very few varieties. The surrounding area is not far from the tram and railway station, it is convenient to travel, there are many places to eat around, there is no shopping and small supermarket. The service is very caring, the waiter will chat with you, ask what you need, and explain very carefully. The kettle needs to be requested by the front desk, the toilet and shower space in the room is relatively small, the room is a bit old, it is well maintained, and most people can accept it.

The hotel environment in Switzerland is really good, the whole Switzerland is very good.

A very affordable hotel at switzerland, especially Zurich. Given that most bnb was quite expensive and not quite affordable for a young traveller like me. This hotel is good as in the environment and service. Close to supermarket and tram stations also. (Roughly 5mins walk)

Lovely welcome and stay at Hotel St. Gotthard, Our rooms were well appointed with the most comfortable and cozy bedding! Tall ceilings and lots of room for giant suitcaes. Zaour at the Front Desk went above and beyond to help us with massage reservations and dinner suggestions. He was kind and patient and everything you would hope from a lovely hotel. Just up the street from the train station, the location was just perfect. We stayed 2 nights in September of 2022 and will definitely be back! Thank you!

Location was both good and not good. While very near Zurich HBF and shopping, my room on the third floor was very noisy till late due to the trams intersection right next to the hotel. There are quieter hotels nearby if you are a light sleeper like me.

Friendly staff from around with world with mastery of many languages. The room was modern and spacious and clean. I loved the location of the hotel in a touristy but quiet plaza in the old town. Breakfast was adequate but not amazing. The family room in the lobby was a lot of fun for my kids. Too young for nightlife in the city, but the video games offered in the family room were a treat.

We arrived a day early for our tour and didn’t think our room would be available yet, but the front staff asked for 15 minutes to check with house keeping. We lucked out and our rooms were available early. 300ish room courtyard side which is only one floor up. Bit of noise from the other side of the hotel due to construction, but not noticeable in our room. Great air con or use the large windows. Shower very hot so you don’t need to set it too high. Bit more modern than my taste, but grows on you and not garish colours. Easy tram ride to the old town for site seeing or take a stroll along the river beside the part. Wonderful gardens. Breakfast is plentiful and can be chaos in the morning when there are three groups in the hotel. Suggestion: Move the centre aisle of tables half a foot to the left so the the aisle on the right when you face the food is a bit larger. Use the first table on the right for the bowls and plates. Helps out those that are shorter. The people flow is better when it is right to left since the coffee machines are on the left. We did this flow the last day in the hotel with our group and it was less congested at the coffee.

Elegant, older, well maintained, albeit a bit dated, the hotel is located directly across the street from the Zurich main train station and trolleys. If, as we did, you want to be within easy walking distance of the train station this is a great location. If you want to be in a very quiet location on or close to the lake, this is not where you want to stay. There is a small grocery store in the underground passageway to the train station. The hotel common areas are well-maintained, and it has a small bakery and bar that serves a very good dinner. There is a separate restaurant space on the second floor that only serves breakfast, and the food and the staff are excellent and it’s fairly priced. However, the hotel does not have a conventional restaurant. The lobby and rooms are small by american standards, but very quiet and well-appointed, have a good bed and the bathroom has a bath/shower combo with very good water pressure (and air conditioning). The small electric refrigerator in the room was set up as a mini-bar, but it was ok to remove the bottles. It does not get very cold. We were upgraded to a small suite with a sitting room, so I don’t know what a standard room would be like. The front desk staff was very friendly and helpful. There did not appear to be a concierge. The hotel allowed us to check-out 2 hours later, which we appreciated. All in all, a very good hotel for the price. However, if you’re looking for a very high-end american-style hotel, this may not be for you, but you should expect to pay two to three times more for those hotels

My family and I had a very comfortable two-night stay at the hotel. The staff was very courteous and accommodating. We had arrived in Zurich after a long haul flight from India and they graciously offered us early check-in. The hotel is just a short distance from the airport and there’s a tram stop very close to the hotel, that connects you to the rest of the city. There’s also a Coop store nearby, in case you need anything. The a la carte food at the hotel was good, the breakfast buffet though was average. The rooms are basic, but not lacking in anything.