The air conditioning in the room was very loud, whether it was on or off. The other amenities and facilities were pretty good. No adapter was needed, and there were plenty of mirrors. Tea bags, coffee, and a mini-fridge were provided. The room itself was small, but the bathroom was spacious. Next time I visit, I'll definitely stay somewhere else, even though this was an upgraded room. However, I checked reviews for every hotel, and no place in the same price range had quiet air conditioning, so it might be a common issue.
The facilities here are incredibly comprehensive, and the concierge service is top-notch. From the moment we stepped out of the car, everyone was so welcoming and guided us every step of the way. They even have a fun check-in game, though our time was a bit too short to complete all the tasks – we'll definitely have to come back for that! The hygiene was impeccable, and the ambiance can only be described as opulent and very British. We ordered breakfast in the hotel, and the service was outstanding; the service fee was absolutely worth it. The breakfast portions were huge; my child and I couldn't even finish it all. The family room was incredibly comfortable, and my child was thrilled with the complimentary small toys. I spent ages choosing a hotel and saw a lot of negative reviews, but after actually staying here, I honestly have no idea where those bad reviews came from. Shopping is super convenient, and there's a free hotel shuttle to other places. They even thoughtfully tell you the shuttle times. The lady who checked us in was exceptionally beautiful and gentle. After we finished the check-in process, she even walked us to the elevator, afraid we might get lost, and introduced us to all the hotel's offerings: where to eat, where to shop, and where to catch the bus for excursions, including the bus schedule. All in all, it was a truly delightful trip. Macau gave us so many surprises, and my only regret is not staying longer. Next time, I'll definitely allocate more time to Macau. It's so clean everywhere and perfect for quietly appreciating your surroundings and unwinding. I've already shared my itinerary with my colleagues at work, and they've decided to follow my route! The hotel environment is excellent, and the bathtub was very clean. After a quick rinse, my child played in it for two hours and had a blast. Both the children's bed and the adult bed were very comfortable, and the soft pillows were great – they even have specific ones for sleeping and for leaning against. As for power outlets, they were all standard mainland China plugs, which was great. I had even bought an adapter, but didn't need it in either Hong Kong or Macau; Hong Kong hotels provide them, but in Macau, you can plug directly in. My stay at The Parisian this time was fantastic, looking forward to the next visit! Because I had to take a ferry back to Shenzhen and wasn't sure how to get there on my first visit, I called the front desk. They transferred me to the concierge, and everyone was incredibly enthusiastic and detailed, better than many apps. All my questions were answered. I called the front desk several times, and they were always so detailed and resolved all my issues. Loved it! Thank you!
Two tickets to Studio City Water Park: No queues at all! The experience was fantastic, with lots of indoor and outdoor attractions. The water coaster offered a great sense of weightlessness, and the big wave ride was also a lot of fun. The water was exceptionally clean and indeed kept at a constant 30 degrees Celsius, making it perfect for summer splashing.
Cleanliness: The place was spotless, with sparkling clean windows. The room wasn't huge but had everything you needed: a desk, coffee table, and bedside tables – small but perfectly formed.
There's a food court right downstairs, which is super convenient for eating and drinking.
This is an older hotel. Although it was renovated in 2018, some rooms were still undergoing renovations during my stay, and the facilities genuinely show their age. I was given a room on the 19th floor, despite specifically requesting the 31st floor when booking. At check-in, the hotel lobby informed me that the higher floors were under renovation, which was not communicated to me at the time of booking and felt a bit inappropriate.
On a positive note, the housekeeping staff's service-mindedness was excellent and deserves a special mention.
1. The hotel offers free parking. I arrived around 3 PM and was able to check in immediately. The staff was efficient, but a 1000 MOP deposit was required, which could be paid via Alipay. The hotel also provides USB charging cables, which was a thoughtful touch.
2. The toiletries smelled pleasant. I enjoyed a soak in the hot tub on the terrace in the evening; it offered excellent privacy. There was even a thermometer nearby to monitor the water temperature, making it much more enjoyable than a public pool.
3. There's a large shopping mall downstairs, which was perfect since the weather wasn't great during my stay. I didn't have to go far for entertainment or shopping. Breakfast was at the Swan Lake restaurant, which had delicious food and a great ambiance for photos. I definitely made the right choice.
A good hotel at an affordable price with a very good location. The center of old Macau is very convenient to walk. I would like to mention the excellent cuisine, the breakfasts and dinners are good enough. The disadvantages are: the hotel is very worn out, in our room there was a slight smell from the sewage, also water leaked from the shower hose, which made the water pressure poorly regulated, the hinges of the doors in the closet creaked more than your grandmother. And of course the lack of bottled drinking water- as many people note. The service was out of a surprise, as we noticed that a child was having a birthday, and as a nice bonus, we were given two apples and an orange. I'm sure you would have received more treats in a school cafeteria. Overall, it was a decent stay if not compared to other 5stars hotels.
The hotel boasts an excellent location with plenty of dining options nearby. The hotel itself also has a restaurant. The rooms are comfortable, featuring both a bathtub and a shower, and the air conditioning works great. The Wi-Fi signal is also very strong.
Overall, the Grand Lisboa Palace Macau offers a great experience. The rooms are spacious and brand new, with elegant New Chinese-style decor. The garden is also a beautiful spot for photos. The butler service is attentive and responsive, and the breakfast offers a wide variety of choices. Its location is a bit off the beaten path, so transportation primarily relies on the shuttle bus. Check-in can be a bit slow during peak hours. However, it offers good value for money and is highly recommended for a vacation stay.
The Londoner Grand Macau – Suite Experience Review
Our family usually chooses suite rooms when we travel, as we value a good night’s rest to prepare for our next journey. Having stayed at many luxury hotels, we’ve experienced excellent service before—but what we experienced at The Londoner Grand truly stood out on a different level.
During our stay, Michelle consistently checked in on us to make sure everything was comfortable and that we had no inconveniences. Her attentiveness went far beyond standard service—it felt genuinely warm and thoughtful. Every small detail was handled with such care that it redefined what true hospitality means.
The suite itself was exceptional—spacious, elegant, and incredibly comfortable. The bedding was perfect, allowing us to fully relax and recharge. What made our stay even more special was the thoughtful birthday setup prepared for us, which created such a memorable and heartwarming moment for our family.
We were also deeply touched by the personalized touches Michelle prepared. She is unexpected gestures that made us feel truly valued as guests.
The breakfast experience was equally impressive. The selection was outstanding, and even included caviar—something that elevated the entire dining experience and made it feel truly luxurious.
We would also like to extend our sincere thanks to Regie, the Filipino staff member who warmly assisted us with our pickup. His kindness gave us a wonderful first impression and set the tone for the rest of our stay.
Having visited many hotels around the world, this is the first time we have experienced such detailed and heartfelt care in every aspect. Without a doubt, we will choose The Londoner Grand again on our next visit to Macau.
The bedding was quite comfortable, and the TV channels mainly included local Macau stations, Phoenix TV, and Taiwan's CTi Asia. The toiletries were pleasant, and the hotel itself was very clean. Right downstairs, there's a popular photo spot where you can get a great shot with the Grand Lisboa. It's about a 15-minute walk to the Ruins of St. Paul's. When I checked out, someone helped me load my luggage into the taxi that was hailed for me.
On the downside, the air conditioning was a bit noisy, likely due to the older facilities. My room also had a small door, probably connecting to the room next door. Although it was locked, the soundproofing wasn't great, and I could hear children from the other side.
Considering the price, it offers pretty good value for money (the price on May 5th was half of what it was a few days prior).
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GGuest UserThe Londoner Grand Macau – Suite Experience Review
Our family usually chooses suite rooms when we travel, as we value a good night’s rest to prepare for our next journey. Having stayed at many luxury hotels, we’ve experienced excellent service before—but what we experienced at The Londoner Grand truly stood out on a different level.
During our stay, Michelle consistently checked in on us to make sure everything was comfortable and that we had no inconveniences. Her attentiveness went far beyond standard service—it felt genuinely warm and thoughtful. Every small detail was handled with such care that it redefined what true hospitality means.
The suite itself was exceptional—spacious, elegant, and incredibly comfortable. The bedding was perfect, allowing us to fully relax and recharge. What made our stay even more special was the thoughtful birthday setup prepared for us, which created such a memorable and heartwarming moment for our family.
We were also deeply touched by the personalized touches Michelle prepared. She is unexpected gestures that made us feel truly valued as guests.
The breakfast experience was equally impressive. The selection was outstanding, and even included caviar—something that elevated the entire dining experience and made it feel truly luxurious.
We would also like to extend our sincere thanks to Regie, the Filipino staff member who warmly assisted us with our pickup. His kindness gave us a wonderful first impression and set the tone for the rest of our stay.
Having visited many hotels around the world, this is the first time we have experienced such detailed and heartfelt care in every aspect. Without a doubt, we will choose The Londoner Grand again on our next visit to Macau.
SShiny 831I chose to stay here specifically for the full L'Occitane amenities. The deluxe twin room was incredibly spacious, almost like a small apartment. It's a shame that for two people, we only received one complimentary set of amenities. The room decor had warm tones, making the overall atmosphere very cozy, and the bed was comfortable. One minor flaw I noticed was that the curtains felt a bit coarse and dated. After experiencing the incredibly thoughtful service of five-star hotels, the service here felt noticeably less impressive.
There are some complementary shops downstairs in the hotel, which are good for a quick browse and bite. The lack of entertainment facilities might be the hotel's biggest 'feature.' If you're looking for good value for money, this place is definitely a solid choice. It's right next to Grand Lisboa Palace, and you can easily take a car there. I didn't find it inconvenient at all. The area isn't that big. To get to central areas like The Venetian, a taxi ride would just be slightly more than the starting fare.
GGuest UserFirst off, the lobby was very clean and comfortable, and the front desk service was excellent—the staff spoke standard Mandarin and were very patient. The room layout was spacious, clean, and tidy. I stayed for three days, and they cleaned the room and provided complimentary water every day! The hotel's location is also superb, with a bus stop right downstairs, making travel very convenient! There are also many great restaurants nearby. I highly recommend Yang Zhi Jin Lao, which is just downstairs from the hotel. Overall, my Macau trip experience was fantastic, and I'll definitely choose ECARD Hotels again on my next visit to Macau!
GGuest UserThe hygiene is good, and the sea-view breakfast environment is pleasant. It's convenient to get there by taking the Galaxy Shuttle and crossing the skybridge after getting off. The hotel offers a shuttle bus to The Venetian, but it only runs a few times a day. The facilities are a bit old, especially the hairdryer. A deposit of 500 MOP is required, payable only by Alipay or cash, WeChat is not accepted. The service is decent; I didn't have a power adapter for charging, and they sent one up immediately.
WWandekaixin~~The facilities here are incredibly comprehensive, and the concierge service is top-notch. From the moment we stepped out of the car, everyone was so welcoming and guided us every step of the way. They even have a fun check-in game, though our time was a bit too short to complete all the tasks – we'll definitely have to come back for that! The hygiene was impeccable, and the ambiance can only be described as opulent and very British. We ordered breakfast in the hotel, and the service was outstanding; the service fee was absolutely worth it. The breakfast portions were huge; my child and I couldn't even finish it all. The family room was incredibly comfortable, and my child was thrilled with the complimentary small toys. I spent ages choosing a hotel and saw a lot of negative reviews, but after actually staying here, I honestly have no idea where those bad reviews came from. Shopping is super convenient, and there's a free hotel shuttle to other places. They even thoughtfully tell you the shuttle times. The lady who checked us in was exceptionally beautiful and gentle. After we finished the check-in process, she even walked us to the elevator, afraid we might get lost, and introduced us to all the hotel's offerings: where to eat, where to shop, and where to catch the bus for excursions, including the bus schedule. All in all, it was a truly delightful trip. Macau gave us so many surprises, and my only regret is not staying longer. Next time, I'll definitely allocate more time to Macau. It's so clean everywhere and perfect for quietly appreciating your surroundings and unwinding. I've already shared my itinerary with my colleagues at work, and they've decided to follow my route! The hotel environment is excellent, and the bathtub was very clean. After a quick rinse, my child played in it for two hours and had a blast. Both the children's bed and the adult bed were very comfortable, and the soft pillows were great – they even have specific ones for sleeping and for leaning against. As for power outlets, they were all standard mainland China plugs, which was great. I had even bought an adapter, but didn't need it in either Hong Kong or Macau; Hong Kong hotels provide them, but in Macau, you can plug directly in. My stay at The Parisian this time was fantastic, looking forward to the next visit! Because I had to take a ferry back to Shenzhen and wasn't sure how to get there on my first visit, I called the front desk. They transferred me to the concierge, and everyone was incredibly enthusiastic and detailed, better than many apps. All my questions were answered. I called the front desk several times, and they were always so detailed and resolved all my issues. Loved it! Thank you!
GGuest UserI brought my child to Macau for a competition and only stayed one night. This room type has one large bed and a sofa bed, which was perfect for 2 adults and 1 child. The room was clean and quite spacious. It's very close to the Border Gate and Qingmao Port, just a 13-minute walk away. Across the road downstairs is the Lai Lai Supermarket, and on the second floor of the hotel, there's a Chinese restaurant with reasonable prices, making it very convenient. Both the front desk and room service staff spoke Mandarin and were very friendly.
GGuest UserOverall, the Grand Lisboa Palace Macau offers a great experience. The rooms are spacious and brand new, with elegant New Chinese-style decor. The garden is also a beautiful spot for photos. The butler service is attentive and responsive, and the breakfast offers a wide variety of choices. Its location is a bit off the beaten path, so transportation primarily relies on the shuttle bus. Check-in can be a bit slow during peak hours. However, it offers good value for money and is highly recommended for a vacation stay.
YYouyouyouyouStayed for two nights with my child, and it was simply perfect. First off, the design is stunning; the hotel is so beautiful. The room was spacious and very clean. Fresh fruit was provided daily, and the mini-bar was free and fully stocked – we couldn't even finish everything. The turndown service each night was also excellent. Breakfast was a set menu delivered to the room, more than enough, with both Western and Chinese options available. The hotel is also very close to the airport, just a 5-minute taxi ride. All in all, extremely satisfied!
MMelanyyyy04Genuinely, I stayed at quite a number of hotels in Macau but this one was my favorite 🤩, the location is perfect, taxis pass by almost every 10 mins, they have a free shuttle bus, the pool area is beautiful, the gym is 24/7, the rooms are clean and beautiful, the service was good but only for some staff members, some staff members seemed a bit arrogant, I remember I called in to ask for some medicine, I know the hotel doesn’t have medicine but little help would have mattered such as helping the guest purchase and I can Pay for the extra help but the only thing they told me was to go to the pharmacy and I didn’t have strength to even walk, I felt like I was going to faint and I didn’t know anyone within Macau, it was only one of the staff members, that over heard my conversation with the other staff and offered me some medicine and even gave me water and kept checking up on me, I really appreciated that so much because I don’t know how I would have left the place without his help, I wish i remembered his name but the medicine was from Philippines so I assume he is from the Philippines. Away from that I remember Charles too, who also had good customer service, overall the hotel is good but other staff members need to pay more attention to service.
AAnonymous UserFirst off, the room was absolutely massive! In Macau, where space is a premium, the W really isn't shy about giving you room to breathe. We could spread out our suitcases without them getting in the way, and there was a separate lounge area with a super comfy beanbag chair. The bathroom had dual sinks, and the shower was incredibly spacious too. But what really blew me away was the night view from the window! We were on a higher floor, right opposite the bustling Taipa district. When the lights came on at night, it was like the whole city transformed into a dazzling galaxy – the '8' Ferris wheel at Studio City, the Parisian Eiffel Tower... it was all there. Turning off the room lights and sitting by the window, watching the trails of car lights, felt truly magical and made for some amazing photos! And I have to rave about the breakfast! I honestly didn't have high expectations for hotel breakfast, but I was completely won over by the seafood congee. The congee base was incredibly smooth, and they were incredibly generous with the fresh prawns and scallops – I had three bowls! There was also freshly made wonton noodles with perfectly springy bamboo noodles. They even had Portuguese egg tarts and Serradura (sawdust pudding), so breakfast felt as satisfying as an afternoon tea.
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