I came with the night flight so this hotel was just a bed to sleep before I move to another hotel. Overall nothing much to complaint as it’s only 22 USD. The room has just bed, safe, AC and bath room has 2 pcs of soap and 1 small bottle of shampoo. That’s all. The staffs are nice and friendly. The location is good. Walkable distance to tourist attractions
If you just want a bed and bath, this is the place
The hotel location is good; close to the famous temple Kek Lok Si and Penang Hill as well as many coffee shop, food market and small restaurants.. but the hotel looks worn out and only the very basic are provided. The hotel does not provide breakfast.
Lobby area has an unpleasant smell (coming from the drainage just outside the hotel main entrance. Hope they could do something about it as it’s not appealing at all for the hotel.
We stayed for 2 nights but no housekeeping was done. No hand towels, only 2 bath towels that looks very old though still clean.
Staff at the reception counter were quite helpful.
On the whole, for the price it’s still worthwhile.
Our stay was absolutely fantastic! Everything was perfect from start to finish. The service really stood out — the staff at check-in and check-out were incredibly welcoming and efficient, making everything smooth and easy. Special thanks to Mr. Hong, Mr. Adi and Mr. Maran! The room was spotless and very comfortable, which made our stay even more enjoyable. The rooftop bar was a highlight, with stunning views, and attentive service. The pool area was also amazing — relaxing, clean, and beautifully maintained. Overall, an excellent experience that I would highly recommend to anyone!
It a old hotel, but well kept👍.
The TV is ancient.
The hotel needs to refurbish ASAP.🙏
The staffs is all very friendly and approachable.
Except 1 staff at the reception during my checkout.
It 11.30am on 29Nov, when I arrived at the reception.
A Chinese male staff( slightly plump) just said to me : checking out.
Without any smile in a uninterested and bored tone.
Every staffs has did a wonderful job , but it takes only one staff to make it a not so pleasant visit.
First of all, as a service provider especially in the front line.
The basic mannerisms and greetings must be present.
Like; Good morning sir.
But none of it was displayed by him.
To make it worse, he didn't smile at all, and doesn't seem to be interested in serving his guests.
Other than that, everything is awesome especially a male malay reception staff.
I forgot his name, he has displayed a friendly and helpful image to everyone.
The first time check in to the hotel. Short vacation for 2 days one night. No deposit..The hotel room just ok. AC not faction well but the room have wall fan. The parking is free provided by the hotel. The staff hotel is helpful and friendly. Easy to get the food and drinks by walking distance.
The hotel is great, staff are impeccable in their attentiveness to the guest. Room was spacious, clean and comfortable. Breakfast buffet was absolutely outstanding, with an abundance of choices catered to satisfy every taste. The pool and gym are also fantastic, with the added convenience of being open 24/7, to put in an early morning workout. Spacious and very well equipped and maintained.
However, our stay was not without faults and there are definitely some things management needs to address:
- the noise from the elevator automatic announcements is absurd! the ”doors opening/closing” alerts are constant and audible from neighboring floors as well as your own.If you stay in a room numbered xx15 or xx16, be advised you will not have a pleasant time - we asked to change rooms immediately as soon as we realized this.
- elevators can be SLOW, magma slow. it can take a long time to move around if you are staying in a higher floor. We stayed for 2 nights and during that period 2 separate elevators were down for maintenance. It took us a total of 15 minutes to move from one floor to the other, after getting our room changed (for reasons stated above) and new keycards.
- the level from street noise audible in the room is just inadmissible at a supposed 5-star hotel level, at least in the rooms facing the main road. These rooms have, inexplicably, a single pane of glass and very tall windows, which makes soundproofing pretty much nonexistent - mat rempit bikes racing in the dead of night, the call to prayer blasting from the loudspeakers of the mosque nearby before 6am, drilling from the construction site nearby, and other nuisances that definitely disturbed my sleep.
Stayed at Jen many times already. Good location for going around George town by foot or by bus/Grab. Breakfast has a lot of choices, I like the fresh fruits & the freshly squeezed juice. Must try the Char Koay Teow, delicious!
Love it love it love it. I got a view to kill for. The service is great, check in was smooth, the staffs are friendly and professional. It’s a central area so main tourist attraction like Chulia street, Hin Bus Depot, Chew Jetty are walkable distance. I walk alone in midnight from chulia street and it’s pretty safe. Shopping malls are near by so can easily access. Breakfast was good. But I think the pool area can be improved to look lively. It’s pretty dull so I didn’t even go for swimming. Over all, this is definitely the place I will recommend and will stay again next time.
A big thumbs up to G Hotel Kelawai for their excellent service and thoughtful coordination! From the very day of booking, the reservation team impressed us with their prompt responses and attention to detail. A special thanks to Ms Thurga from Reservations, who ensured that every arrangement for my wife’s surprise birthday was perfectly taken care of. Her immediate follow-ups and genuine care made the planning process seamless.
We were also pleasantly surprised with a spacious room and a stunning city view, which made the celebration even more special. Truly a memorable stay — thank you to the team for making it so wonderful.
Strongly recommend Sunway Georgetown. Tho 31 yr old, extremely well maintained, at least for my room. Location 5*. Just outside hotel bustling with activities n street food stalls in evening. Walking distance to Macalister Road, again bustling with plenty food choices/shops. I can’t find even 1 negative aspect of hotel! Staff very friendly n helpful. The shower water pressure was very strong, can aqua massage. The young male housekeeper always smiling. Also strongly recommend must visit, Kirishima Japanese resto in the lobby of Cittitel Hotel. For hotel setting, n qualify of food, esp sashimi air flown from Japan, can’t get this price n qualify in Singapore! So good that we went twice. Even their Otoro n chuotoro, charged by per piece or set of 5 thick cuts, not think slices, was value for $! Look for the manageress Jane Tan, a gem n star of the resto! Another must visit for morning snacks n kopi, Moh Teng Peow Nonya kueh. Very authentic n traditional setting. Kuehs are handmade in-house! Wonderful experience! The only negative is Penang island itself! Quite dead town, not much changes in tourist attractions from 30 yr ago. Penang hill, khek lok si temple, chawrasta morning market, Armenian street, Cornwall fort. Used to be popular komtar mall, even newer parangin mall are deserted with most shops shuttered! There are many old charm colonial buildings. Most McDonald’s are housed in such colonial buildings. Penangites are generally very friendly. We happen to be here during durian season. Macalister Road n even outside hotel are lined with durian stalls. Relatively much cheaper than in Singapore n I m talking about the AAA grade mao san wang cultivar. Fooding n bingeing is apt for Penang, not touristy spots tho, esp if u have been here before, even long ago. Attached pictures show day n nite views from same angle in the room.
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AAl M Al FUnfortunately Bayview Georgetown will be our last choice in future staying in Penang. Location was superb and we've been staying there since the 90's . Somehow our recent stay wasn't an enjoyable one.Sad !! 😪
GGuest UserStrongly recommend Sunway Georgetown. Tho 31 yr old, extremely well maintained, at least for my room. Location 5*. Just outside hotel bustling with activities n street food stalls in evening. Walking distance to Macalister Road, again bustling with plenty food choices/shops. I can’t find even 1 negative aspect of hotel! Staff very friendly n helpful. The shower water pressure was very strong, can aqua massage. The young male housekeeper always smiling. Also strongly recommend must visit, Kirishima Japanese resto in the lobby of Cittitel Hotel. For hotel setting, n qualify of food, esp sashimi air flown from Japan, can’t get this price n qualify in Singapore! So good that we went twice. Even their Otoro n chuotoro, charged by per piece or set of 5 thick cuts, not think slices, was value for $! Look for the manageress Jane Tan, a gem n star of the resto! Another must visit for morning snacks n kopi, Moh Teng Peow Nonya kueh. Very authentic n traditional setting. Kuehs are handmade in-house! Wonderful experience! The only negative is Penang island itself! Quite dead town, not much changes in tourist attractions from 30 yr ago. Penang hill, khek lok si temple, chawrasta morning market, Armenian street, Cornwall fort. Used to be popular komtar mall, even newer parangin mall are deserted with most shops shuttered! There are many old charm colonial buildings. Most McDonald’s are housed in such colonial buildings. Penangites are generally very friendly. We happen to be here during durian season. Macalister Road n even outside hotel are lined with durian stalls. Relatively much cheaper than in Singapore n I m talking about the AAA grade mao san wang cultivar. Fooding n bingeing is apt for Penang, not touristy spots tho, esp if u have been here before, even long ago. Attached pictures show day n nite views from same angle in the room.
EEnterprise NX01The hotel location isn’t that great but it’s still within the city area. Front desk service is good. We book just for a night to try out and see if we can book again the next round but the experience wasn’t that good and will give this hotel a missed next time.
We’re given a no window in the middle of the hotel room with not much space and not much amenities and no slippers for within the room use. We won’t know if there’s a fire broke out when the alarm or the water sprinkler malfunction.
The rack in the toilet was directly above the toilet seat even when there’s ample space to place in the toilet as it was spacious inside. Too little hanger and place to hang for a family room.
MM507585****Extremely satisfied! I've had my eye on this hotel for a long time and finally got to check it out.
I think it's a must-stay hotel when visiting Penang. It's incredibly photogenic with fantastic views, perfect for anyone who loves taking pictures.
The bed was quite comfortable. Even though it's an antique hotel, its long history doesn't make it feel old or worn; on the contrary, it has a lot of character. The Heritage Wing is indeed excellent. There's an infinity pool, I believe, in the Victory Annexe, which is also great for photos. Guests staying in the Heritage Wing can access the Victory Annexe, but not vice-versa, so I highly recommend booking the Heritage Wing to enjoy both areas' services.
Breakfast: There are three breakfast options. I had the à la carte breakfast exclusive to the Heritage Wing. The taste was just okay, but the ambiance and service were both very good.
Accommodation: The bed was very clean and comfortable, quite soft. Having stayed in many five-star hotels, I'd say the bed here is exceptionally comfortable.
Suggestion for the hotel: In the future, perhaps you could arrange for some observant staff to help with luggage at the entrance.
RRacLimAngsana is always our preferred choice whenever we are back to Penang! It never disappoints us and this time we get to watch the fire show and a surprise fireworks! The view is spectacular and the staff is friendly! The room is clean and the breakfast is delicious too!
TThu thitsarLove it love it love it. I got a view to kill for. The service is great, check in was smooth, the staffs are friendly and professional. It’s a central area so main tourist attraction like Chulia street, Hin Bus Depot, Chew Jetty are walkable distance. I walk alone in midnight from chulia street and it’s pretty safe. Shopping malls are near by so can easily access. Breakfast was good. But I think the pool area can be improved to look lively. It’s pretty dull so I didn’t even go for swimming. Over all, this is definitely the place I will recommend and will stay again next time.
GGuest UserThe hotel location is good; close to the famous temple Kek Lok Si and Penang Hill as well as many coffee shop, food market and small restaurants.. but the hotel looks worn out and only the very basic are provided. The hotel does not provide breakfast.
Lobby area has an unpleasant smell (coming from the drainage just outside the hotel main entrance. Hope they could do something about it as it’s not appealing at all for the hotel.
We stayed for 2 nights but no housekeeping was done. No hand towels, only 2 bath towels that looks very old though still clean.
Staff at the reception counter were quite helpful.
On the whole, for the price it’s still worthwhile.
VVivian HingThis was my third stay Park Royal penang resort, and once again, everything exceeded my expectations. The staff are always friendly and attentive, making me feel right at home every time I visit. My room was spotless, comfortable, and well-appointed, providing the perfect place to relax after a long day. I also enjoyed the breakfast. It’s clear why I keep coming back—consistent service, great facilities, and a welcoming atmosphere. I highly recommend
LLinnLeoWe had an enjoyable 8-day, 7-night stay at this property. The location is excellent—right in the heart of Penang and less than a 5-minute walk to Penang Road.
The room was clean and comfortable. Special thanks to the service attendant, Asad, who was very attentive and friendly. He kept our room in perfect condition throughout our stay. The only minor downside was that the pillows were a bit too soft for our preference. Nevertheless, we still slept well as the soundproofing was good—we didn’t hear any noise from the corridor or nearby rooms. We also enjoyed the great view from our room on the 16th floor.
We also used the gym throughout our stay. While it had sufficient equipment, the space was a bit small. Swimming pool at roof top has excellent view.
Overall, good value for money and highly recommended to friends visiting Penang.
LLana LiliOur stay at this hotel was truly exceptional. From the moment we arrived, the staff greeted us with warmth and professionalism. The room was spacious, spotless, and elegantly designed with modern comforts. Every detail, from the luxurious bedding to the breathtaking view, made our experience unforgettable. The facilities — including the pool and dining options — exceeded expectations, offering both relaxation and indulgence. We left feeling refreshed and well taken care of. Highly recommended for anyone seeking comfort, elegance, and top-notch service.
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