The environment is great. From the outside, it looks like the countryside, but once you arrive at the hotel, it's a pleasant surprise. The soundproofing is just okay; you can hear chickens, ducks, and turkeys. I thought about it for a while, but I still gave the service 5 stars because the chef in the kitchen was just too good. The half-star I almost deducted was for the shuttle service to Pamukkale, which drops you off but doesn't pick you up – that was a real bummer. Finally, I have to especially praise the hotel's breakfast; it was incredibly rich and plentiful.
I would like to extend my sincere thanks to all the staff for their warm and gracious hospitality during our short stay. Everyone was exceptionally kind and accommodating, especially in allowing us an early check-in at 10:00 AM, as we arrived earlier than expected. We truly appreciated this thoughtful gesture, which was kindly extended due to low occupancy.
The room was cozy and comfortable, and the view was genuinely pleasant. One of the highlights was being able to see hot air balloons 🎈 directly from the hotel, which made the stay even more special and memorable.
While the overall experience was very enjoyable, there are a few areas that could be improved to further elevate the property’s standards:
1. Food quality could be enhanced, particularly breakfast. Having a chef prepare options such as fresh omelettes or scrambled eggs would greatly improve the dining experience.
2. The furnishing and interior details would benefit from a light refresh to give the property a more refined and polished feel.
3. The sliding section of the property could be opened to enhance accessibility and overall flow of the space.
4. Adding a subtle room fragrance would create a more welcoming and pleasant atmosphere upon entering the room.
Overall, it was a great and satisfying stay, and with a few thoughtful improvements, this place has the potential to become truly outstanding.
The boss is very good and enthusiastic, and the hotel breakfast is OK. However, the hotel will cut off the water supply at night, so it is impossible to wash, and the air conditioning is not very good.
Newly built hotel with a pool. The pool is actually great as it is so hot during the day. Rooms were spacious and clean, as advertised. Linen and towels were also clean and new. The breakfast was delicious and the hotel is close to the main tourist sites. Would definitely book again if I stayed in Pamukkale. Suggest starting at South Gate first (300 lira taxi from the hotel) as it is easier to walk down the travertines rather than up. Go as early as possible as it gets very hot during the day and can make it difficult to see everything on foot, especially for an older person, otherwise pay for the buggy and they will drive you around.
It was a great hotel, especially compared to the surrounding accommodations. The help, service, food and hygiene were excellent. Unfortunately, the spa department left much to be desired, probably because it was run by an external party.
Before the massage, the staff was friendly and promised a lot of good things, but afterwards the agreed amount suddenly turned out to be higher. In addition, I had to pay cash because the owner said he had to pay his staff immediately. I found this very unpleasant. The attitude of the owner after the massage was unprofessional and annoying, which really ruined my experience.
Too bad, because otherwise the hotel was good.
My stay at Pamukkale WhiteHeaven Suite Hotel was nothing short of wonderful! The staff set the tone with a warm welcome, offering refreshing drinks and fruits upon our arrival. Despite our late check-in, they went above and beyond, even offering to send us to a nearby restaurant for a delightful evening meal.
The receptionist, a knowledgeable older gentleman, became our guide to the area, generously sharing insights about the local culture and the do's and don'ts. We were pleasantly surprised to receive a complimentary upgrade to a family suite, enhancing our overall experience.
Given the advice about tap water, the hotel took extra care to provide us with an abundance of bottled drinking water, completely free of charge. The attention to detail continued with a breakfast that exceeded expectations, offering a variety of delicious options.
During check-out, the staff demonstrated their commitment to excellent service once again. They not only assisted in booking a taxi but also gifted us a lovely souvenir—a Pamukkale magnet—a thoughtful touch that added a special touch to our departure.
In summary, Pamukkale WhiteHeaven Suite Hotel surpassed my expectations with its friendly staff, generous amenities, and a commitment to making every guest feel valued. I highly recommend this hotel for an exceptional and memorable stay in Pamukkale.
The hotel is a family business.
The boss is a bit serious and not as friendly as the two nephews.
Yesterday, I paid 208 first, and found 4 air conditioner units outside the window when I entered the room.
The boss said that all the twin rooms were full.
There were only king-size rooms facing the pool.
Then I was given 101 family room, and we used the twin room.
When I picked up the car in the morning, I found 8 air conditioners outside the window.
If the glass was not soundproof, I think the boss is a bit mean.
The breakfast looked full on the L-shaped table, but it was mainly vegetables and cheese.
I could only eat biscuits to fill my stomach.
Dinner was not a choice, so I had to settle at the hotel.
A plate of mixed grill + a plate of baked vegetables for 1050 lira.
What did I order in the comments that it was cheap?
The main building has an elevator, the bath water is good, and the dog is very cute.
To be honest
The hotel is really nice. Hotel room was worth the price. We are on road trip and we had a good stop this hotel is right below pamukale in the busy street full of restaurants
Owner was really warm and welcoming.
Nice and very helpful people, nice breakfast. There is a swimming pool and the place is close to the Pamukkale. Many restaurants are next to it by walking 5-10 mins. The wifi speed is slow, but it's an economical choice!
Great
67 reviews
9.2/10
Price from
IDR 735,811
per night
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8,6/10
Very Good
DDauzOnlyI would like to extend my sincere thanks to all the staff for their warm and gracious hospitality during our short stay. Everyone was exceptionally kind and accommodating, especially in allowing us an early check-in at 10:00 AM, as we arrived earlier than expected. We truly appreciated this thoughtful gesture, which was kindly extended due to low occupancy.
The room was cozy and comfortable, and the view was genuinely pleasant. One of the highlights was being able to see hot air balloons 🎈 directly from the hotel, which made the stay even more special and memorable.
While the overall experience was very enjoyable, there are a few areas that could be improved to further elevate the property’s standards:
1. Food quality could be enhanced, particularly breakfast. Having a chef prepare options such as fresh omelettes or scrambled eggs would greatly improve the dining experience.
2. The furnishing and interior details would benefit from a light refresh to give the property a more refined and polished feel.
3. The sliding section of the property could be opened to enhance accessibility and overall flow of the space.
4. Adding a subtle room fragrance would create a more welcoming and pleasant atmosphere upon entering the room.
Overall, it was a great and satisfying stay, and with a few thoughtful improvements, this place has the potential to become truly outstanding.
哎哎斯拜Nice and very helpful people, nice breakfast. There is a swimming pool and the place is close to the Pamukkale. Many restaurants are next to it by walking 5-10 mins. The wifi speed is slow, but it's an economical choice!
NNeol TooMy stay at Pamukkale WhiteHeaven Suite Hotel was nothing short of wonderful! The staff set the tone with a warm welcome, offering refreshing drinks and fruits upon our arrival. Despite our late check-in, they went above and beyond, even offering to send us to a nearby restaurant for a delightful evening meal.
The receptionist, a knowledgeable older gentleman, became our guide to the area, generously sharing insights about the local culture and the do's and don'ts. We were pleasantly surprised to receive a complimentary upgrade to a family suite, enhancing our overall experience.
Given the advice about tap water, the hotel took extra care to provide us with an abundance of bottled drinking water, completely free of charge. The attention to detail continued with a breakfast that exceeded expectations, offering a variety of delicious options.
During check-out, the staff demonstrated their commitment to excellent service once again. They not only assisted in booking a taxi but also gifted us a lovely souvenir—a Pamukkale magnet—a thoughtful touch that added a special touch to our departure.
In summary, Pamukkale WhiteHeaven Suite Hotel surpassed my expectations with its friendly staff, generous amenities, and a commitment to making every guest feel valued. I highly recommend this hotel for an exceptional and memorable stay in Pamukkale.
AAnonymous UserThe environment is great. From the outside, it looks like the countryside, but once you arrive at the hotel, it's a pleasant surprise. The soundproofing is just okay; you can hear chickens, ducks, and turkeys. I thought about it for a while, but I still gave the service 5 stars because the chef in the kitchen was just too good. The half-star I almost deducted was for the shuttle service to Pamukkale, which drops you off but doesn't pick you up – that was a real bummer. Finally, I have to especially praise the hotel's breakfast; it was incredibly rich and plentiful.
AAnonymous UserThe boss is very good and enthusiastic, and the hotel breakfast is OK. However, the hotel will cut off the water supply at night, so it is impossible to wash, and the air conditioning is not very good.
BBON970The hotel is a family business.
The boss is a bit serious and not as friendly as the two nephews.
Yesterday, I paid 208 first, and found 4 air conditioner units outside the window when I entered the room.
The boss said that all the twin rooms were full.
There were only king-size rooms facing the pool.
Then I was given 101 family room, and we used the twin room.
When I picked up the car in the morning, I found 8 air conditioners outside the window.
If the glass was not soundproof, I think the boss is a bit mean.
The breakfast looked full on the L-shaped table, but it was mainly vegetables and cheese.
I could only eat biscuits to fill my stomach.
Dinner was not a choice, so I had to settle at the hotel.
A plate of mixed grill + a plate of baked vegetables for 1050 lira.
What did I order in the comments that it was cheap?
The main building has an elevator, the bath water is good, and the dog is very cute.
To be honest
GGuest UserIt was a great hotel, especially compared to the surrounding accommodations. The help, service, food and hygiene were excellent. Unfortunately, the spa department left much to be desired, probably because it was run by an external party.
Before the massage, the staff was friendly and promised a lot of good things, but afterwards the agreed amount suddenly turned out to be higher. In addition, I had to pay cash because the owner said he had to pay his staff immediately. I found this very unpleasant. The attitude of the owner after the massage was unprofessional and annoying, which really ruined my experience.
Too bad, because otherwise the hotel was good.
NNavCThe hotel is really nice. Hotel room was worth the price. We are on road trip and we had a good stop this hotel is right below pamukale in the busy street full of restaurants
Owner was really warm and welcoming.
NNata08The hotel is at least 5 minutes from restaurants and the entrance to Pamukkale. The owner is very welcoming and kind. It's a cozy, small, family-run hotel.
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