This is an older hotel, but it's still very well-maintained. The facilities are comprehensive, and the service is excellent. Luggage storage is convenient, and it's easy to get anywhere by foot or shuttle. It's my favorite hotel when I come to Macau.
The hotel's location is excellent, with a bus stop right outside. The airport shuttle bus conveniently stops directly in front of the hotel, which is a huge plus!
While the hotel facilities are a bit old-fashioned, they are complete, and the shower always has plenty of hot water. The staff are enthusiastic and always ready to help!
I really enjoyed the food at the 18th-floor restaurant and the hotel's breakfast buffet. I'll definitely choose to stay here again in the future!
This hotel is quite old, with a very vintage feel and a strong sense of history.~~
Facilities: Average, generally quite old. I was particularly unhappy with the hairdryer; it was stuck in a drawer, couldn't be pulled out, and was tethered by a cord, making it incredibly difficult to use. It's not like I'm going to steal a hairdryer, it's not even valuable...
Hygiene: Decent.
Environment: Close to Fisherman's Wharf, overall pretty good.
Service: The front desk staff were quite cold, making me wait until well after 3 PM for check-in. I don't think I'll be returning.
This popular hotel is really crowded, with many tourists checking in just to experience it. The hotel offers a shuttle bus service to Taipa Ferry Terminal. The shopping arcade on the third floor has a wide variety of brands, and some stores even had promotions during Christmas. The hotel room facilities are a bit dated, but they are spacious enough, and the staff are all very friendly. There's a shuttle bus back to Hengqin in the evening, but the last one departs at 8:20 PM, so don't be late!
Great hotel with an excellent location and service.
The hotel is incredibly clean and well maintained. Jockey Club metro station is just a few minutesâ walk away, and there are plenty of shops and supermarkets nearby. All the famous casinos can be reached within a few minutes by bus.
The view from the room is very nice â you can even see Zhuhai. Taipa ferry port and the airport are also not far, which is very convenient.
The staff are friendly, professional, and responsive. All our requests were handled promptly, and the reception kindly allowed us to check out one hour later than the official time. thanks to Charles for helping us with the shuttle bus schedules.
Overall a solid 4 star. The property is big and new. Casino is well run, odds are not the best (like dealer stand on all 17 on black jack).
Staff are very helpful. My suggestion is for the Frozen Snow attraction. They start handing out ticket at 12pm, but there was like 200 people lining up at 11am already. Instead of just handing the ticket out and have people come back, they make everyone wait in line, just to pick ip the to ticket to come back at a later time. Really wasted an hour or so of 200 people's time.
The waterpark was great.
For tickets to attractions and dinner, you get discount as a hotel guest. However! If you charge the cost to your room, you dont get a discount. I hope this policy is changed as for foreigners, we dont have alipay/wechat pay, so we prefer to charge to room and settle it all at the end.
The hotel is great, especially Erica, Delia, and Yoyo at the front desk who provided warm, thoughtful, and professional service. The hotel facilities are very complete, with many thoughtful touches like a Dyson hairdryer, a coffee machine, and an automatic toilet. The sunset viewing platform is particularly stunning; watching the sunset and the evening glow from there is truly beautiful. I would definitely consider coming back again.
An experience that exceeded expectations! This established hotel truly delivers star-level service. I loved the European-inspired decor. A special shout-out to Patrick at check-in â not only did he upgrade me for free, but he also gave me a 'lucky' room number. When checking out, a friendly young man at the door even helped me call a taxi. It was a very satisfying stay, and I'll definitely choose Artyzen again.
Outstanding
4882 reviews
9.4/10
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GGuest UserOverall a solid 4 star. The property is big and new. Casino is well run, odds are not the best (like dealer stand on all 17 on black jack).
Staff are very helpful. My suggestion is for the Frozen Snow attraction. They start handing out ticket at 12pm, but there was like 200 people lining up at 11am already. Instead of just handing the ticket out and have people come back, they make everyone wait in line, just to pick ip the to ticket to come back at a later time. Really wasted an hour or so of 200 people's time.
The waterpark was great.
For tickets to attractions and dinner, you get discount as a hotel guest. However! If you charge the cost to your room, you dont get a discount. I hope this policy is changed as for foreigners, we dont have alipay/wechat pay, so we prefer to charge to room and settle it all at the end.
GGuest UserGreat hotel with an excellent location and service.
The hotel is incredibly clean and well maintained. Jockey Club metro station is just a few minutesâ walk away, and there are plenty of shops and supermarkets nearby. All the famous casinos can be reached within a few minutes by bus.
The view from the room is very nice â you can even see Zhuhai. Taipa ferry port and the airport are also not far, which is very convenient.
The staff are friendly, professional, and responsive. All our requests were handled promptly, and the reception kindly allowed us to check out one hour later than the official time. thanks to Charles for helping us with the shuttle bus schedules.
SShuangzizuopingguoThe hotel has a very festive appearance, with many rows of large red lanterns at the entrance and an impressive lobby. The room is very spacious, and it was comfortable even with three friends staying together. The breakfast buffet offers a rich variety of delicious food, and they refill items very quickly. Besides cars, there's also a shuttle bus service to and from Hong Kong via the Hong Kong-Zhuhai-Macau Bridge, which is super convenient.
MM444146****This hotel is quite old, with a very vintage feel and a strong sense of history.~~
Facilities: Average, generally quite old. I was particularly unhappy with the hairdryer; it was stuck in a drawer, couldn't be pulled out, and was tethered by a cord, making it incredibly difficult to use. It's not like I'm going to steal a hairdryer, it's not even valuable...
Hygiene: Decent.
Environment: Close to Fisherman's Wharf, overall pretty good.
Service: The front desk staff were quite cold, making me wait until well after 3 PM for check-in. I don't think I'll be returning.
AarryThis popular hotel is really crowded, with many tourists checking in just to experience it. The hotel offers a shuttle bus service to Taipa Ferry Terminal. The shopping arcade on the third floor has a wide variety of brands, and some stores even had promotions during Christmas. The hotel room facilities are a bit dated, but they are spacious enough, and the staff are all very friendly. There's a shuttle bus back to Hengqin in the evening, but the last one departs at 8:20 PM, so don't be late!
GGuest UserThe environment is beautiful, the location is excellent, transportation is convenient, the rooms are comfortable and clean, the staff are friendly and eager to provide assistance. The facilities are highly user-friendly, the internet connection is fast and reliable, and the views from the windows are pleasant. Itâs a good value for money, and I would stay here again next time.
QQiguaiaicaideshanyaoGalaxy is really great for families with kids. The environment is excellent, and the room details and amenities are top-notch. They provide Bulgari toiletries, and the toothbrushes, razors, and slippers are all of high quality and very comfortable. The front desk staff is very professional and responsive to requests. I booked the room last minute for my child's birthday and only asked upon check-in if they could decorate the room a bit. They immediately handled it for me and even gave me Mid-Autumn Festival chocolate desserts. The hotel's kids' club has a great environment and plenty of activities, and the Grand Resort Deck is fun and incredibly photogenicâhighly recommended! There are also many delicious dining options downstairs, making it super convenient to stay here with great food and shopping.
MM528037****The hotel environment is great, and a comfortable hotel always lifts my spirits. Ivy at the front desk provided excellent service. The hotel is clean and hygienic. Thumbs up! đ
SShiyuedemilaoshuOld Putin didn't see any renovations this time, but it's definitely different from before. The service is still quite satisfactory; the front desk staff, both guys and girls, are very dedicated and responsible. They'll carefully explain how to do things and even help you carry all your luggage upstairs. Although the room isn't as big as before, all the facilities are quite complete. The best part is that they even provide Hermes toiletries! The hotel is right in front of the bus terminal, so you can get anywhere you want to go. It's also convenient to get to Rua do Cunha, and you can even walk to the Ruins of St. Paul's.
11362176****This was my second stay at this hotel. The rooms are a bit old-fashioned but kept pretty clean. The service was excellent; they even helped us call a taxi. The location is unbeatable â within walking distance of several old-school restaurants and famous attractions. Even during Christmas, the prices didn't go up too much, so it's great value for money. I'd definitely consider staying here again next time I'm in Macau.
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