Great stay! The room was spotless and very tidy, and the hot springs were incredibly relaxing – super satisfied. The staff were all really warm and proactive, and their English was good, which made communication easy. The location is super convenient too, right where the bus drops you off.
We had a wonderful stay at this hotel. Everything exceeded our expectations. The staff were very friendly, welcoming, and attentive throughout our visit.
The room was absolutely beautiful, designed in a traditional Japanese style, which made the experience feel very special and authentic. One of the highlights was the stunning view of Mount Fuji from the window in the morning — it was truly unforgettable.
We would definitely love to come back again and highly recommend this place to anyone visiting the area.
Seriously, just for the shuttle bus service alone, this hotel is an absolute game-changer. I would recommend it to anyone visiting Mount Fuji. First off, we traveled from Atami to Mount Fuji, and we booked the hotel's shuttle bus from Mishima Station to the Lake Kawaguchiko hotel. This transport saved us so much time and money getting to Mount Fuji. Then, the hotel also provides a shuttle to Kawaguchiko Station (a very important transport hub). The breakfast was decent, but considering the hotel's price, it was more than satisfactory. Plus, they offer seating in the lobby where you can eat food bought from outside. If you get thirsty, there's a water dispenser, and their disposable toiletries are comprehensive – the brand is Pola, the same as their shampoo and body wash, which is a very good brand in Japan. It's rare to find such service in a 3-star hotel.
Honestly cleanliness wise, -1 for it being just a little dusty floor (but you have slippers) and you may see the wood furnitures has some scratches due to age but otherwise you can expect a clean space 😁 location is about 10 min walk to bus station, Lawson and theme park. Has shuttle bus service to Fujikyu Highland Bus station & vice versa, so you don't need to go through other transportation hassle with your luggage.
Service is impeccable with all friendly smiles and attention whenever they see you at their main service centre in the property. Every villa has rooftop full Mt Fuji view but if you want window Fuji view from inside your villa that will see your luck as you may be blocked by other villas. Nevertheless would recommend staying here for any family or group of friends. Decent facility to stay in and not go anywhere in Kawaguchiko too.
Picture of rooftop view and around villa walkway.
The hotel is located on top of a hill overlooking Mount Fuji and Lake Yamanaka. The views from the rooms and onsite onsens all have a view of Mount Fuji. It's honestly unbeatable.
Hotel is incredibly cool! Located quite far from Kawaguchico station, but I would recommend to take a walk to it - the way takes about 25-30 minutes and it is very relaxing with fantastic views of Fuji. For the way back, if it’s needed, after check out you can take a free transfer bus to the station. We took a room in traditional style, and it is amazing experience! Kaiseki supper and breakfast are exciting, service is excellent! Public bath is not tattoo friendly, so we couldn’t use it, but we booked private bath while checking in and it was a great experience as well.
Hotel has an observation roof where you can see both Fuji and Kawaguchiko lake. I wish we have stayed for longer, but had not much time and booked only one night.
I was incredibly lucky to see a very clear Mount Fuji. Pictures 2 and 3 were both taken from the room's balcony.
As other guests have mentioned, the hotel breakfast is very, very, very mediocre. Not only is the selection limited, but there wasn't a single tasty dish. The coffee was absolutely awful; I haven't had coffee this bad in a long time.
Furthermore, on the first night, I was woken up by the fire alarm around 1 AM. I threw on a jacket over my pajamas and rushed out. On the way down the stairs, I saw many other guests running downstairs with their suitcases. When we got downstairs, the hotel staff said there was no fire, and it was a false alarm. This significantly impacted my experience, and the hotel didn't offer any explanation the next day either.
The hotel was a pleasant surprise with an unexpectedly rich array of activities.
Hidden in the back garden was a large, beautifully manicured Japanese garden. Sipping Japanese matcha while gazing at the small bridges and flowing water was incredibly relaxing.
The taiko drum performance was incredibly energetic! The young performers had amazing stamina, drumming, dancing, and chanting all at once. During the intermission, they even invited children to join in and drum to the rhythm. I later found out it was a performance put on by the hotel staff themselves, which showed so much love and dedication.
There were also bingo games and piano performances, and even one-year-old kids got to wear cute little yukatas! 🫰
From the room, we had a view of Mount Fuji, which was still covered in snow in March. It was cold but stunningly beautiful.
The only minor downsides were that the rooftop open-air onsen with Mount Fuji views was open to women only very early in the morning, and we didn't get a chance to enjoy it due to our schedule. Also, the food might not have been the freshest; after all, fresh seafood isn't exactly a mountain specialty. While we didn't experience vomiting or diarrhea after eating, we did feel a bit off for two days.
Loved it! The only downside was that our pick-up got delayed due to heavy snow, and they couldn't pick us up after 6 PM. We stood outside in sub-zero temperatures for half an hour, and had to pay 6,000 yen for a private car. Other than that, the scenery, environment, and hot springs were fantastic. The complimentary drinks available at all times and the ramen served in the evening were very thoughtful touches.
Pros:
1. The Mt. Fuji view was perfect. The cleanliness and condition of the facilities were absolutely fine, even exceeding expectations. It's much better than some older, traditional hotels with Mt. Fuji views, offering excellent value for money at this price point.
2. The hotel service was also great. From the front desk to the restaurant staff and the housekeepers, everyone offered service with a smile. Perhaps because it was the off-season, another couple checking in at the same time received a room upgrade. The hotel also provides a convenient shuttle service from Kawaguchiko Station.
3. The restaurant staff were very professional. While the sukiyaki for dinner wasn't a huge surprise, it was decent and had no flaws.
4. It's only a few hundred meters from Oishi Park, which is easily walkable. Compared to other attractions, it's a bit more niche, but the scenery is beautiful and the atmosphere is very pleasant.
Cons:
1. It's quite a distance from Kawaguchiko Station, making it a bit far from other attractions.
2. You can't see Mt. Fuji at night due to the lack of light (which isn't the hotel's fault).
3. All rooms are non-smoking, and the small open space in front of the hotel with Mt. Fuji views is also a non-smoking area. There's only a small designated smoking area at the back entrance of the hotel. As a smoker, it's a bit inconvenient, but completely understandable and acceptable.
4. Also, there are no convenience stores or supermarkets within walking distance of the hotel. The Oishi Store listed on Apple Maps is actually closed.
5. To reach the hotel, you have to walk up a relatively long slope. It can be a bit tiring if you're on foot, but once you're down the slope, you're right by Lake Kawaguchiko, and there are very few people.
Overall, the hotel is excellent. If you're staying with a partner, you can take a walk along Lake Kawaguchiko below the hotel. With Mt. Fuji right in front of you, the atmosphere is romantic and there are few people around. Highly recommended.
Great
167 reviews
9.2/10
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