3 Stars Hotels in West Virginia, United States

This hotel was spacious and clean. The surrounding area leaves much to be desired but isn’t the hotels fault. We appreciated the indoor pool being open late to give our children something to do. Breakfast was not free, but was fine. We would definitely stay here again if we found ourselves in Charleston. The staff was exceptional.

To be honest, the foreigner is very simple, the room is large, and there is no problem for 3 people. The location is particularly beautiful, like a holiday in Foshan!

The hotel was smaller for a Hilton but great. The hotel staff was very friendly and polite. We bought a package with breakfast and the breakfast was a menu with options cooked to order. The pool was small and crowded with kids the day I went but that happen and isn't the hotels fault. There is a shopping center and restaurants in walking distance which it great when traveling. My basic room had a refrigerator, microwave and Keurig. Our room was quiet an clean with a great air conditioner.

I'm always surprised to find that, decades after passage of the ADA, new buildings still make it hard for you to get in the door. The hotel had double sets of doors that weren't automatic and had no automatic door openers; it took 2 people to get a bell cart into or out of the lobby - 1 to open the doors, 1 to push the cart. We weren't the only ones having that issue but if any Marriott staff noticed, they didn't offer to help. The hotel had a big banner near the check-in desk claiming that Morgantown welcomes everyone; it's not very welcoming if it's a struggle just to get the door open. (We may have been spoiled by the staff at the Raphael in Kansas City, another Marriott property; they had bellmen by the door 24/7 to open doors and help you with luggage.) The main entrance is poorly lit and poorly marked; after a long day's driving, we had trouble finding the correct entrance in the dark. Parking cost $12/night, which is notated in tiny print on the home page. The indoor pool looked nice; unfortunately, we checked in too late and left too early the next morning to get to use it. That was disappointing, as the indoor pool was a key reason we booked this hotel for our overnight. Our room left a bit to be desired. It was big and had a nice view of the river, but the only lighting bright enough to read by was over the door and in the shower. However, there was *lots* of ambient light once we turned off the lights - even the electrical outlets had little glowing lights on them. You can drape a washcloth or something over the phone and microwave displays, but not on a wall outlet. There wasn't much storage space, and most of it was smallish open cubicles, not drawers. The bathroom was big and had decent counterspace, but the mirror wasn't sufficiently wel lit for doing your makeup. There was a hook in the shower but no hook or towel bar outside the shower to put a robe or towel. The bathroom door was barndoor style, installed crooked (see photos). The main room door stuck; we had to push or pull it to make sure it closed all the way. Dinner at the restaurant was overpriced but good. I ordered the caprese flatbread, thinking I was getting a caprese salad (I was too tired to read the menu carefully); it was quite good, as was the french onion soup. My husband's filet came out medium-rare rather than the medium-well he'd ordered. We opted for the breakfast buffet the next morning. I always appreciate having real (rather than instant) oatmeal available and most of the fruit was neither under- nor overripe, although the coffee was too strong to be drinkable.

Overall clean hotel with very convienent location. Breakfast choices were a bit limted to prepackaged items. Also, the room was not too great. Matrices need replacement, just awful. Shower head height was made for a 4 foot child or handicapped person, it could not be adjusted up for an adult. Water pressure terrible. This is a popular hotel location so be prepared for parking challenges.

The service was excellent.

Very good, facilities in place

The hotel pool and lobby were clean and very enjoyable, as well as the breakfast area. The downside was that our room had a wad of linens from a previous visitor chucked into the master bedroom closet. The sofabed that we used for our kids had three broken springs and sagged; it also still had the mattress cover on it when we pulled it out apparently not washed and left there from a previous tenant. Despite these glaring housekeeping deficiencies we were not offered any recompense save only to get a full refund and try to find somewhere else. That was not possible at 11pm when everyone else is booked when we discovered the state of our room, so we just had to take it on the chin.

This hotel was spacious and clean. The surrounding area leaves much to be desired but isn’t the hotels fault. We appreciated the indoor pool being open late to give our children something to do. Breakfast was not free, but was fine. We would definitely stay here again if we found ourselves in Charleston. The staff was exceptional.

This was our first stay at this hotel. We were very impressed with the whole experience! The room was large, clean, and well appointed. The breakfast was outstanding. The staff were all friendly. Well done!!

The hotel itself was okay - it could definitely use some TLC. The AC in our room was very old, the tub could use caulking\updated. However, that's not my biggest complaint...my biggest concern is a staff member at the hotel by the name of Tasha (the hotel bartender) she was shockingly annoyed when I approached her for a final drink (a few minutes before 10pm). I could tell that she mentally debated if she wanted to help me and told me her cashier's drawer automatically shut down at 10pm and that she may not be able to get us drinks; no greeting, no thank you. But 20 minutes later (10:18pm to be exact) a white gentle walks up to the bar and she HAPPILY serves him a beer and cracks jokes and thanks him. I found that to be quite disturbing! Maybe she needs some racial sensitivity training??? Horrible experience and if she can't treat all people equal, then maybe she needs another job somewhere else where she has no interaction with customers! The rest of the staff was awesome but Tasha needs help, training and\or a new job.

This hotel was spacious and clean. The surrounding area leaves much to be desired but isn’t the hotels fault. We appreciated the indoor pool being open late to give our children something to do. Breakfast was not free, but was fine. We would definitely stay here again if we found ourselves in Charleston. The staff was exceptional.

This was our first stay at this hotel. We were very impressed with the whole experience! The room was large, clean, and well appointed. The breakfast was outstanding. The staff were all friendly. Well done!!

The hotel itself was okay - it could definitely use some TLC. The AC in our room was very old, the tub could use caulking\updated. However, that's not my biggest complaint...my biggest concern is a staff member at the hotel by the name of Tasha (the hotel bartender) she was shockingly annoyed when I approached her for a final drink (a few minutes before 10pm). I could tell that she mentally debated if she wanted to help me and told me her cashier's drawer automatically shut down at 10pm and that she may not be able to get us drinks; no greeting, no thank you. But 20 minutes later (10:18pm to be exact) a white gentle walks up to the bar and she HAPPILY serves him a beer and cracks jokes and thanks him. I found that to be quite disturbing! Maybe she needs some racial sensitivity training??? Horrible experience and if she can't treat all people equal, then maybe she needs another job somewhere else where she has no interaction with customers! The rest of the staff was awesome but Tasha needs help, training and\or a new job.

I'm always surprised to find that, decades after passage of the ADA, new buildings still make it hard for you to get in the door. The hotel had double sets of doors that weren't automatic and had no automatic door openers; it took 2 people to get a bell cart into or out of the lobby - 1 to open the doors, 1 to push the cart. We weren't the only ones having that issue but if any Marriott staff noticed, they didn't offer to help. The hotel had a big banner near the check-in desk claiming that Morgantown welcomes everyone; it's not very welcoming if it's a struggle just to get the door open. (We may have been spoiled by the staff at the Raphael in Kansas City, another Marriott property; they had bellmen by the door 24/7 to open doors and help you with luggage.) The main entrance is poorly lit and poorly marked; after a long day's driving, we had trouble finding the correct entrance in the dark. Parking cost $12/night, which is notated in tiny print on the home page. The indoor pool looked nice; unfortunately, we checked in too late and left too early the next morning to get to use it. That was disappointing, as the indoor pool was a key reason we booked this hotel for our overnight. Our room left a bit to be desired. It was big and had a nice view of the river, but the only lighting bright enough to read by was over the door and in the shower. However, there was *lots* of ambient light once we turned off the lights - even the electrical outlets had little glowing lights on them. You can drape a washcloth or something over the phone and microwave displays, but not on a wall outlet. There wasn't much storage space, and most of it was smallish open cubicles, not drawers. The bathroom was big and had decent counterspace, but the mirror wasn't sufficiently wel lit for doing your makeup. There was a hook in the shower but no hook or towel bar outside the shower to put a robe or towel. The bathroom door was barndoor style, installed crooked (see photos). The main room door stuck; we had to push or pull it to make sure it closed all the way. Dinner at the restaurant was overpriced but good. I ordered the caprese flatbread, thinking I was getting a caprese salad (I was too tired to read the menu carefully); it was quite good, as was the french onion soup. My husband's filet came out medium-rare rather than the medium-well he'd ordered. We opted for the breakfast buffet the next morning. I always appreciate having real (rather than instant) oatmeal available and most of the fruit was neither under- nor overripe, although the coffee was too strong to be drinkable.

The service was excellent.

Everyone was very nice. The hotel was clean. Check in was easy. The location was right off the highway and near many chain stores (Target, TJ Maxx, Old Navy, Bed, Bath, and Beyond), restaurants, and a grocery store. There was a free grab-and-go breakfast (muffins, oatmeal, yogurt, juice, coffee). I only had one problem. I am allergic to feather pillows. There were 6 pillows in our room, all were feather pillows. I called down to the front desk and asked for a different pillow. They said they would have to check to see if they had other pillows. Minutes later a very nice person from housekeeping was at my door giving me another pillow....which was also a feather pillow. We ended up having to buy new pillows for our stay.

This was a great hotel. Close to everything, easy check in and out, clean, and most of all - the staff was incredible. Very kind throughout the stay.