Arrived at the hotel in the morning. The front desk staff was very polite and quickly arranged our reserved room for us, so we didn't have to wait until late afternoon for check-in. They informed us in advance that the hotel was undergoing renovations, so there might be some noise during the day, which we understood. Later, we found that the noise didn't bother us much as our floor was quite far from the renovation work. The customer service was also excellent. We've stayed here multiple times and always have a good experience.
Came to Macau and stayed at the Yoho Roosevelt this time. The location is a bit out of the way; **taxis are scarce, and you have to transfer twice. It's not ideal if you have luggage, but since we didn't, it wasn't an issue for us.**
**Environment & Amenities**
✅ Because it's remote, it's very quiet, and the hotel is new.
✅ Offers sea views and stadium views. Waking up to an unobstructed 180-degree view in the morning is incredibly comfortable.
✅ The TV can swivel, making it convenient to watch from the bed or living room. It has TVB and Phoenix TV, which was enjoyable.
⭕️ If you have luggage, transportation isn't very friendly; **taxis are few and you need to transfer.**
**Design & Service**
✅ At 400 MOP, the value for money is really high.
⭕️ The room layout is quite strange... there's a long corridor with a small table, which is fine for working but otherwise unnecessary.
⭕️ The bathroom is even weirder; the bathtub is inside the shower area, first time I've seen that! It's okay for bathing (comes with a disposable tub liner), but showering is really inconvenient.
**Summary:** Suitable for those without luggage, who seek quiet views, and aren't particular about room layout. For 400 MOP in Macau, what more could you ask for? A pure sea-view room would probably be even more comfortable.
⭐⭐⭐⭐⭐ An Exceptional Stay at Londoner Grand Macau
Our stay at Londoner Grand exceeded our expectations from the moment we arrived until the day we checked out.
The hotel feels elegant, modern, and luxurious, yet still warm and welcoming. Our room was beautifully designed, exceptionally clean, and very comfortable. Every detail seemed carefully considered, from the quality bedding and spacious bathroom to the premium amenities and thoughtful touches throughout the room. We especially appreciated the complimentary coffee machine, TWG tea selection, luxury toiletries, and the stunning views overlooking Cotai.
The location is excellent, making it easy to explore the surrounding resorts, attractions, shopping, and dining options. The hotel itself is connected to a vibrant complex, so there is always something to see and enjoy without needing to travel far.
What impressed us most was the level of service. The staff were professional, attentive, and genuinely welcoming. Check-in and check-out were smooth, and throughout our stay we felt valued as guests.
The facilities were equally impressive. Everything was maintained to a very high standard, and the overall atmosphere felt refined, comfortable, and relaxing. It is clear that Londoner Grand aims to provide a premium guest experience, and in our case, it absolutely succeeded.
One tip for future guests: if possible, I highly recommend paying the full reservation amount in advance. We prepaid our stay through Trip.com, and when we arrived for check-in, we were pleasantly surprised to find that we were exempt from paying a security deposit, which made the arrival process even faster and more convenient.
Overall, this was one of the most enjoyable hotel stays we have had in Macau. We would gladly return and would not hesitate to recommend Londoner Grand to anyone looking for a luxurious, comfortable, and memorable experience.
True to the Holiday Inn standard! First off, the front desk staff were incredibly thorough and thoughtful during check-in. The room was spacious and bright, easily accommodating two 28-inch suitcases laid open without any issue. The bedding was top-notch, and the bathroom was spotless with no hidden corners. Our room rate included breakfast, and the restaurant was well-managed with staff seating guests, offering a rich, tasty, and distinctive breakfast spread. But what truly stood out was the hotel's direct check-in and baggage drop-off service for Qantas guests – a huge thank you for that!
Excellent service provided by the hotel, we were assigned by the hotel on the 27/F, looking at the view of Parisians directly. The view is amazing.
Besides, the hotel has cross-over with Disney with many nice decorations of Disney characters.
We have also booked the studio city water park, the facility is all new and the staff are so helpful.
Overall speaking, we enjoyed the trip and the experience in the hotel so much.
The hotel is located near Fisherman's Wharf, right opposite Sands Macao. If you're like me and prefer to stay on the Macau Peninsula side, this location is quite convenient. It's about two or three stops from the Outer Harbour Ferry Terminal, and very close to the sea, making for a pleasant stroll after dinner with a nice sea breeze.
The hotel's overall design is European classical, with a touch of vintage palace-like decor. The high ceilings make the rooms feel more grand and spacious. Although you can tell the hotel has been open for some years, and the facilities aren't brand new, they are well-maintained with no obvious signs of age.
The room size was a pleasant surprise this time; it's quite spacious for Macau, with plenty of room between the two beds and ample space to open suitcases. The bathroom features a separate wet and dry area, and overall cleanliness was good. The window area gets a lot of natural light, making for a comfortable stay.
When the room was cleaned on the second day, the staff even folded the clothes I'd left out and neatly placed them on the bed, a thoughtful detail.
The check-out process was smooth, with a convenient express check-out option. The luggage storage service was also very helpful for tourists who want to explore Macau further before leaving.
Overall, while the hotel's facilities aren't the newest, it excels in spacious rooms, a convenient location, and attentive service, while also offering views of both the Macau Peninsula and the sea. Given that hotels in Macau are generally not inexpensive, I believe the overall value for money here is quite good.
Overall, the hotel room was very spacious and comfortable, and the cleanliness was excellent. The hotel staff also provided good service. The only drawback was that on the first day, check-in was supposed to be at 3 PM. We arrived around 3 PM, and despite clearly stating in our booking that we wanted a non-smoking room, the room was still not ready. We had to wait until past 5 PM to get into our room, which was quite inconvenient. The hotel did upgrade us to an inner garden view room, which had a beautiful view.
During our stay, there was a Vivienne Westwood exhibition, which was very nice. The hotel also had regular performances, making it very suitable for children.
Additionally, having the Yaohan department store nearby made shopping very convenient.
For two out of our three days and two nights stay, the hotel's pool was closed, and we had to use the pool at the neighboring hotel. Although it was accessible through the mall, going back and forth took a considerable amount of time.
The location is absolutely fantastic! It's a spacious suite, a shopping paradise, and you can enjoy an ultimate vacation without even leaving the building. At night, you get to soak in the sparkling city views, and with all the dining and entertainment options, the experience is truly extraordinary!
First time staying at this hotel, and it was quite comfortable. It's conveniently located whether you're heading further into Taipa (it's actually right at the border between Taipa and the Peninsula, just across a bridge) or exploring the Macau Peninsula. On arrival day, it's better to take a public bus to the hotel rather than the hotel shuttle, as missing one means waiting almost an hour. Also, on check-out day, you can get a free shuttle to the Border Gate by showing your room key card holder, according to their schedule. The hotel's room service food was also good and tasty.
This time, I chose the Andaz, part of the Galaxy Macau series, for my birthday trip to Macau. I picked it because it's a new opening and not an old hotel. I remembered passing by before and thinking the air conditioning was very strong and comfortable. I also wanted to visit the Grand Resort Deck at Galaxy, and happily, all guests staying at Galaxy series hotels get free access to the facilities, which is truly great value for money. My flight was delayed, so I arrived quite late. The check-in lobby is on the sixth floor. A few days prior, the hotel had sent an email asking for my estimated arrival time and preferred time for the birthday cake. Ms. Ophelia and Ms. Sophia at the front desk warmly greeted us. They were very sweet and detailed in explaining the check-in process, asked about our needs, offered itinerary suggestions, and even wrote down the facility operating hours for us. They also thoughtfully gave my child a gift of juice and biscuits, fearing they might be hungry, and gave us each a waterproof phone pouch to use while swimming.
If you're traveling with children, you can request a kids' tent. Upon entering the room, there really was a kids' tent with pillows and blankets featuring the Galaxy mascot peacock. However, I didn't see the stuffed animals that some netizens shared in their reviews; I'm not sure if they were out of stock. The room felt a bit small compared to other hotels, but the children's amenities were very complete: a bottle warmer, a bathtub, and cute, high-quality cups and toiletries. Every evening, during turndown service, the housekeeping staff left small gifts like eye cream and lip balm, and on the last night, they gave steam eye masks, which was a special touch. There's a one-time mini-bar refill, which is a bit hard to understand for a four-night stay – regardless of the number of nights, it's only once. They provided two pairs of slippers and a gift box from Yeng Kee Bakery. Access to the Galaxy Kids Club and the Marriott Kids' Zone is free for two hours daily. The Grand Resort Deck is also free, but entering from the Marriott or walking there, or taking a shuttle to the 2nd floor of Galaxy, is a bit inconvenient. There are also too few changing rooms and no spin dryers, so it's a hassle to have to put on your swimsuit in the room before going. There's a welcome drink at noon, and from 5:00-7:00 PM, there's an alcoholic afternoon tea, but there are too few seats and too many people, with limited food choices. We opted to pay for breakfast at the Andaz Kitchen one day; you can just queue up to buy and enter. It was quite exquisite and delicious, but the dining tables were a bit small, and there seemed to be a shortage of staff, making table clearing slower. You can order coffee, tea, or juice at the table... Overall, the experience was good.
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AAHMAD FARHAN F M AL-MASLAMANI⭐⭐⭐⭐⭐ An Exceptional Stay at Londoner Grand Macau
Our stay at Londoner Grand exceeded our expectations from the moment we arrived until the day we checked out.
The hotel feels elegant, modern, and luxurious, yet still warm and welcoming. Our room was beautifully designed, exceptionally clean, and very comfortable. Every detail seemed carefully considered, from the quality bedding and spacious bathroom to the premium amenities and thoughtful touches throughout the room. We especially appreciated the complimentary coffee machine, TWG tea selection, luxury toiletries, and the stunning views overlooking Cotai.
The location is excellent, making it easy to explore the surrounding resorts, attractions, shopping, and dining options. The hotel itself is connected to a vibrant complex, so there is always something to see and enjoy without needing to travel far.
What impressed us most was the level of service. The staff were professional, attentive, and genuinely welcoming. Check-in and check-out were smooth, and throughout our stay we felt valued as guests.
The facilities were equally impressive. Everything was maintained to a very high standard, and the overall atmosphere felt refined, comfortable, and relaxing. It is clear that Londoner Grand aims to provide a premium guest experience, and in our case, it absolutely succeeded.
One tip for future guests: if possible, I highly recommend paying the full reservation amount in advance. We prepaid our stay through Trip.com, and when we arrived for check-in, we were pleasantly surprised to find that we were exempt from paying a security deposit, which made the arrival process even faster and more convenient.
Overall, this was one of the most enjoyable hotel stays we have had in Macau. We would gladly return and would not hesitate to recommend Londoner Grand to anyone looking for a luxurious, comfortable, and memorable experience.
GGuest UserFantastic experience! The L'Occitane toiletries were a lovely touch and great value for money. The room service staff were also very friendly, and the front desk actively helped with luggage. The only minor downside was that the hotel facilities were a bit old, especially the hairdryer which was very, very dirty and looked like it hadn't been cleaned in a long time. There was also a lot of limescale in the corners around the bathroom.
GGuest UserExcellent service provided by the hotel, we were assigned by the hotel on the 27/F, looking at the view of Parisians directly. The view is amazing.
Besides, the hotel has cross-over with Disney with many nice decorations of Disney characters.
We have also booked the studio city water park, the facility is all new and the staff are so helpful.
Overall speaking, we enjoyed the trip and the experience in the hotel so much.
GGuest UserOverall, the hotel room was very spacious and comfortable, and the cleanliness was excellent. The hotel staff also provided good service. The only drawback was that on the first day, check-in was supposed to be at 3 PM. We arrived around 3 PM, and despite clearly stating in our booking that we wanted a non-smoking room, the room was still not ready. We had to wait until past 5 PM to get into our room, which was quite inconvenient. The hotel did upgrade us to an inner garden view room, which had a beautiful view.
During our stay, there was a Vivienne Westwood exhibition, which was very nice. The hotel also had regular performances, making it very suitable for children.
Additionally, having the Yaohan department store nearby made shopping very convenient.
For two out of our three days and two nights stay, the hotel's pool was closed, and we had to use the pool at the neighboring hotel. Although it was accessible through the mall, going back and forth took a considerable amount of time.
XxfmhThe room was spacious, and the amenities were complete and brand new. Since I was here for my daughter's graduation, the hotel even specially prepared a graduation bouquet and a cake. The most pleasant surprise was the customized room cards, engraved with the university's logo – a truly delightful and memorable touch. I'd like to extend a special thanks to Angela from the reservations department, who meticulously inquired about our room preferences and travel arrangements before our arrival; her service was incredibly thoughtful. Overall, the staff at the front desk, room service, and housekeeping were all very enthusiastic and attentive. It was an extraordinary experience!
KKuailezhilurenCame to Macau and stayed at the Yoho Roosevelt this time. The location is a bit out of the way; **taxis are scarce, and you have to transfer twice. It's not ideal if you have luggage, but since we didn't, it wasn't an issue for us.**
**Environment & Amenities**
✅ Because it's remote, it's very quiet, and the hotel is new.
✅ Offers sea views and stadium views. Waking up to an unobstructed 180-degree view in the morning is incredibly comfortable.
✅ The TV can swivel, making it convenient to watch from the bed or living room. It has TVB and Phoenix TV, which was enjoyable.
⭕️ If you have luggage, transportation isn't very friendly; **taxis are few and you need to transfer.**
**Design & Service**
✅ At 400 MOP, the value for money is really high.
⭕️ The room layout is quite strange... there's a long corridor with a small table, which is fine for working but otherwise unnecessary.
⭕️ The bathroom is even weirder; the bathtub is inside the shower area, first time I've seen that! It's okay for bathing (comes with a disposable tub liner), but showering is really inconvenient.
**Summary:** Suitable for those without luggage, who seek quiet views, and aren't particular about room layout. For 400 MOP in Macau, what more could you ask for? A pure sea-view room would probably be even more comfortable.
CCindy_8888The customer service was excellent. We were celebrating our anniversary and to our surprise, we got upgraded to a suite. The room was huge, beautiful, and clean, and they even gave us red wine and cake. It was a wonderful experience. There was a good variety of breakfast options, though paying the full price of 300-400 per person might not be worth it. The transportation is very convenient with a shuttle bus service, and the shopping mall is connected by a bridge to the light rail. It only takes two stops to reach Rua do Cunha. I would definitely stay here again!
LLoloAugBeautiful hotel and great amenities. Rooms are spacious with a wonderful view of the garden or ocean. Although we are a couple sans children, the hotel is very family friendly with two pools (one indoor, one outdoor). Outdoor pool had an area for children with a zip line and balance obstacles. Children’s club with indoor bounce house, board games, table tennis table, pool table, foosball table and outdoor jungle gym. Changing room has a steam room, sauna and showers. Easy to order food and drinks pool side via QR code however service can be a little slow therefore expect to wait a little bit for what you ordered to be delivered. Breakfast buffet had a lot of options and price is very affordable, with a discounted price for children. Highly recommend staying here and we will stay here again in the future.
AAimaopaode QQOur stay was incredibly satisfying, with exceptional and proactive personalized service! Before check-in, they even provided beautiful drawing toys for my child. The front desk staff also kindly upgraded us to a pool view room and thoughtfully set up a tent for the little one.
Every night, the turndown service was full of pleasant surprises, including delicious local cookies. We had some trouble with the TV casting, and the hotel's housekeeping staff helped us multiple times. One of the managers even noticed my child and kindly gave them a small doll, which made my kid incredibly happy! They also paid special attention to potential bumps and proactively placed protective corners on every piece of furniture in the room – a huge plus! Many luxury five-star hotels don't go this extra mile.
During every encounter with the concierge service, staff members would proactively ask if we needed help with a taxi or if we needed reservations for restaurants.
Upon check-out, another detail left a lasting impression: the staff member proactively mentioned that we could continue to use the hotel's swimming pool and children's play area even after checking out. This truly showed their thoughtfulness and sincerity.
The newly renovated room was excellent, and the bedding was incredibly comfortable, clean, and hygienic.
Having stayed at many luxury hotels, I feel it's truly rare to find a hotel where every department consistently delivers such an outstanding service experience!
JJoanaVAppreciate the cleanliness and newness of the hotel. Especially the TV has youtube and can share screen so satisfying.
The HSKP attendants and room service server are very kind.
Though the front desk they need to be more effective with their service cause they didn't introduce the wifi and inform about the pool renovation.
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