Excellent stay with outstanding service and great location!
We had a fantastic family stay at this hotel and couldn’t have been happier with our experience. The location is excellent – conveniently close to major attractions, restaurants, and public transport, making it very easy to explore the area without any hassle.
What truly made our trip special was the exceptional service from Selene, Delia , Wilson at the front desk. They was warm, professional, and genuinely caring. Upon arrival, Selene surprised us with a complimentary room upgrade to a larger and more comfortable space. Knowing we were traveling as a family with multiple bookings, she also kindly arranged for all our rooms to be on the same floor – such a thoughtful touch that made everything so much more convenient and enjoyable for us.
The rooms were clean, modern, and well-maintained, and the overall atmosphere was welcoming. Everything about this hotel felt just right for families.
A big thank you to Selene, Delia, Wilson and the team! We highly recommend this hotel, especially for its prime location and top-notch hospitality. We’ll definitely return on our next visit.
The hotel offers an excellent environment and a high standard of comfort. The front desk staff are exceptionally helpful, providing attentive assistance throughout the stay. Its location is highly convenient, situated directly opposite the Sofitel 16 Ponte, from where one can easily take the local shuttle to explore other areas. Dining options are plentiful in the surrounding vicinity. The rooms are cozy and well-appointed, though guests should note that a refundable deposit of 500 is required per night. Overall, a highly comfortable and well-situated choice for travelers seeking both convenience and quality.
On my second day in Macau, I wanted to experience the charm of the old Macau Peninsula, so I stayed at this Holiday Inn, part of the InterContinental brand. Overall, the experience was good, mainly due to its excellent location; the rest was just average.
There was a slight issue with hygiene during my stay. When I used the restroom, I noticed some black and yellowish stains on the toilet rim – you can imagine what that was.
The room size was quite small. Initially, they gave us a larger room, but we discovered it was a connecting room (a door leading to the next room?!). We requested a different room, and they moved us to one with a solid wall, which made us feel much more comfortable.
However, this new room was even smaller. Once we opened our suitcases, the aisle was completely blocked. The bed was also tiny; two people sleeping in it felt very cramped.
The hotel breakfast was good. Noodles and eggs were ordered via QR code, and the fish cake noodles tasted excellent. For this price point in Macau, getting a hot breakfast is already a real treat.
The room was absolutely fantastic! The location is superb, offering views of Hengqin, Zhuhai across the water in Taipa. The facilities are luxurious and complete, and the hygiene is top-notch – truly excellent. The service was also first-rate.
Overall, my stay was very satisfying. The hotel room was easy to find and quite spacious. Danny even helped us with an upgrade! Our luggage was handled by a dedicated staff member who brought it to our room, though it did take a bit of time, about half an hour. When checking out, you can call ahead for someone to pick up your luggage and store it. Owen was very friendly and patiently explained everything. The only thing that could be improved is my friend mentioned the duvet was a bit thin. Also, finding our way to the Grand Canal for late-night snacks often led us astray. I'll definitely be back next time!
We had a great stay here. Nice Christmas 🎄 decorations in the hotel. Staff very helpful with everything. Breakfast was ok (great pastries 🥐) could have some more options like fresh vegetables. Location is nice next to river with walking distance to old center. Pity the casino was closed, seems there will not be a restart of these facilities here. Therefore also less options for shuttle buses (ferry, boarder, etc). The room was good but we had a room with this connection door to another room, where sounds from direct neighbors can be heard through quite well. But overall pleasant stay.
❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️
Choosing Studio City Celebrity Tower this time was absolutely the right decision! I originally booked a room without tickets, but then I found a package deal and bothered Ctrip customer service #JiangJiang multiple times. Thank you for your hard work in helping me switch packages!
I also bothered the hotel's reservation department employee #Karina a few times, and I'm so grateful for your excellent service. You specifically helped me arrange a birthday setup for the room. The hotel housekeeping staff's service was also fantastic, which deeply touched me. I hope you all can maintain this level of service; the future looks bright.
For families with kids visiting Macau, Celebrity Tower is a no-brainer. The rooms come with lots of complimentary snacks and instant noodles! If you have any special requests, remember to contact the reservations department #Karina in advance to arrange them.
I hope the hotel pays more attention to its reservation department staff. This department, which conveys the brand's value solely through voice, deserves thanks for their attentive listening and feedback. I wish all your employees more care and appreciation.
The best part was definitely the swimming pool: it's 25m long and about 1.5m deep. The water quality was good, and there were also three hot tubs for relaxation. In the changing rooms, they provided L'Occitane shampoo, shower gel, and body lotion. The bathtub in the room was quite large, and the magnifying mirror was a nice touch. The room decor was very European and had a 'girly' style.
However, there were quite a few downsides: 1. The bed was too narrow; it was hard to turn over if you're not small. Both my friend and I experienced unbearable itching at night, which made it difficult to sleep. I'm not sure what was wrong with the duvet. 2. The standard twin room we checked into didn't have body lotion. 3. Some of the charging outlets were broken. 4. The bathroom door made a loud creaking noise when opening and closing, which would wake up the other person in the room. 5. The location is a bit out of the way, at the very end of Fisherman's Wharf, so you need a taxi to get to the city center.
Overall, the value for money was still pretty good. It's worth noting that I stayed at three hotels over these three days, and the other two offered free room upgrades, whereas this hotel refused.
Cleanliness: Very clean.
Environment: The room was spacious enough and directly overlooked the garden, starting the day off right! 💚💚💚
Spent two leisurely days in Macau, enjoying the Grand Lisboa Palace~~ The French garden here is absolutely stunning! This dreamlike sky garden feels like a secret garden from a European palace. The Baroque architecture beautifully contrasts with the lush green lawns and exquisite gardens surrounding it. It transports you back in time to old movie scenes of aristocratic weddings. Every corner is a fantastic backdrop for photos, and it's definitely become a popular spot for influencers. #GrandLisboaPalace
For just over 400, a standard room here offers great value for money for accommodation in Macau. It's incredibly close to the airport, literally a one-minute walk across the road, and you can watch planes take off and land right from your window – a true 'airplane view' experience! The soundproofing on the windows is excellent, so you won't be bothered by any aircraft noise. Thanks to its airport location, it's also super convenient for public transport and catching shuttle buses to other major hotels. The daily cleaning and resupply of amenities were always prompt. All in all, it was a very satisfying stay, highly recommended.
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9.4/10
Outstanding
UUncle-King❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️
Choosing Studio City Celebrity Tower this time was absolutely the right decision! I originally booked a room without tickets, but then I found a package deal and bothered Ctrip customer service #JiangJiang multiple times. Thank you for your hard work in helping me switch packages!
I also bothered the hotel's reservation department employee #Karina a few times, and I'm so grateful for your excellent service. You specifically helped me arrange a birthday setup for the room. The hotel housekeeping staff's service was also fantastic, which deeply touched me. I hope you all can maintain this level of service; the future looks bright.
For families with kids visiting Macau, Celebrity Tower is a no-brainer. The rooms come with lots of complimentary snacks and instant noodles! If you have any special requests, remember to contact the reservations department #Karina in advance to arrange them.
I hope the hotel pays more attention to its reservation department staff. This department, which conveys the brand's value solely through voice, deserves thanks for their attentive listening and feedback. I wish all your employees more care and appreciation.
JJushifulvxingrijiThe room was spacious and clean with complete amenities, and all the toiletries were L'Occitane products, which really got me interested. When I checked out, the front desk even gave me a sample, which I loved. It's also quite convenient for getting around; there's a light rail just a few hundred meters away that goes straight to the airport. The only downside is that the toothbrush bristles were too hard and made my gums bleed. 😫
KKai Lee AustraliaThe best and most beautiful hotel accomodation I have ever experience.
Airport pickup by hotel limousine was pre organised to welcoming us at the hotel front door by a dedicated host, leading us straight to the suite, skipping the checkin process at the lobby was fantastic.
Breakfast & dinner at Hampton Court was very luxury, absolutely fantastic.
Communication via WhatsApp was very efficient and respond was very fast.
The best feature in our suite was the massage chair.
Mmei_huangCleanliness: Very clean.
Environment: The room was spacious enough and directly overlooked the garden, starting the day off right! 💚💚💚
Spent two leisurely days in Macau, enjoying the Grand Lisboa Palace~~ The French garden here is absolutely stunning! This dreamlike sky garden feels like a secret garden from a European palace. The Baroque architecture beautifully contrasts with the lush green lawns and exquisite gardens surrounding it. It transports you back in time to old movie scenes of aristocratic weddings. Every corner is a fantastic backdrop for photos, and it's definitely become a popular spot for influencers. #GrandLisboaPalace
GGuest UserFacilities: Excellent and very convenient.
Cleanliness: The room was spotless, and the housekeeping staff were very attentive.
Ambiance: The overall environment is lovely, and the best part is the sea view.
Service: Absolutely 5-star worthy.
HHeiWhyWPThe room was absolutely fantastic! The location is superb, offering views of Hengqin, Zhuhai across the water in Taipa. The facilities are luxurious and complete, and the hygiene is top-notch – truly excellent. The service was also first-rate.
GGongshangjiaohuiyuOur trip to Macau was absolutely wonderful this time, and my family and I were very pleased with our choice of the W Hotel. We arrived just after 1 PM, and while there was a queue for check-in, the concierge was very attentive in helping with our luggage, so the wait wasn't long at all. The front desk lady quickly arranged a room for us. The room itself was very comfortable, with a lovely view of the tower. Housekeeping was excellent and always responsive to our needs. My child had some specific requests regarding the internet, and a staff member promptly came to assist. They also asked if we wanted turndown service.
The dinner buffet at 'Tastes' restaurant was fantastic. What really stood out was when my child, who loves lobster, asked if they could make it with butter, and the chef actually prepared it especially for us! A lovely young lady brought it over and even asked for our feedback on the taste. Of course, the chef's skills were superb, and all the other desserts and dishes were delicious, and the ambiance was great too.
Furthermore, the hotel's location is excellent. Just a right turn from the lobby guest elevator, you'll find a coffee shop and a Don Quijote supermarket. Across the street is The Parisian, and a short walk further brings you to The Londoner. This whole area is vibrant at night, making it very convenient for post-dinner strolls and shopping. At check-out, the concierge was equally thoughtful, helping us call a taxi and load our luggage. Macau isn't a large area; a taxi from the hotel to Gongbei was just over 100 MOP, and it would be much closer to Hengqin Port. Overall, the hotel's facilities and service during our stay were impeccable, highly recommended!
GGuest UserThe hotel was clean, well-organized, and sufficient for our stay. It has a convenient location near the ferry terminal, though it’s not the best spot if you want to be close to major attractions — you’ll need to walk a bit. The beds were comfortable, the room was spacious, and the bathroom was clean and comfortable as well. The casino had a somewhat dated vibe, and we didn’t have time to check out the pool, but note that you’ll need to bring a hair cap if you plan to swim.
GGuest UserThe best part was definitely the swimming pool: it's 25m long and about 1.5m deep. The water quality was good, and there were also three hot tubs for relaxation. In the changing rooms, they provided L'Occitane shampoo, shower gel, and body lotion. The bathtub in the room was quite large, and the magnifying mirror was a nice touch. The room decor was very European and had a 'girly' style.
However, there were quite a few downsides: 1. The bed was too narrow; it was hard to turn over if you're not small. Both my friend and I experienced unbearable itching at night, which made it difficult to sleep. I'm not sure what was wrong with the duvet. 2. The standard twin room we checked into didn't have body lotion. 3. Some of the charging outlets were broken. 4. The bathroom door made a loud creaking noise when opening and closing, which would wake up the other person in the room. 5. The location is a bit out of the way, at the very end of Fisherman's Wharf, so you need a taxi to get to the city center.
Overall, the value for money was still pretty good. It's worth noting that I stayed at three hotels over these three days, and the other two offered free room upgrades, whereas this hotel refused.
MM446368****Overall, my stay was very satisfying. The hotel room was easy to find and quite spacious. Danny even helped us with an upgrade! Our luggage was handled by a dedicated staff member who brought it to our room, though it did take a bit of time, about half an hour. When checking out, you can call ahead for someone to pick up your luggage and store it. Owen was very friendly and patiently explained everything. The only thing that could be improved is my friend mentioned the duvet was a bit thin. Also, finding our way to the Grand Canal for late-night snacks often led us astray. I'll definitely be back next time!
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