The location is convenient. It is easy to reach Petaling Jaya and Kuala Lumpur. Parking is available and well managed. The room was clean, comfortable, and quiet. The bed was good and allowed me to rest well after a long day. Housekeeping did a proper job and the room was well maintained.
Front desk was super smelly , toilet smell.. with flies.. check in process was slow..
Swimming pool water was smelly and too much chlorine..
Breakfast was average, not tasty
Kids bed was not cleaned properly, itchy.. toilet small and door was not done properly...
View was good, deco room okay
Hotel near KLIA/Sepang,Sepang100% of visitors choose this area
Ssophianeo892025.12.27
I had a pleasant experience at this hotel. The location was close to KLIA Terminal 1 and there was complimentary buggy service available at level 2 next to the escalator taking guests to/from the hotel across the connected sky bridge (approximately 2-minute ride). The room was clean and the shower water pressure was strong. The customer service was great. The only drawback was the buffet breakfast which was lack of flavour.
Hotel near KLIA/Sepang,Sepang100% of visitors choose this area
GGuest User2026.01.30
Spent New Year's Eve here, and dinner was excellent. The room was very clean, and the two rooms could be connected via a door, which is perfect for families. Breakfast was incredibly rich and the food was fresh. The hotel offers a shuttle service to and from both terminals every hour, which is great because a one-way taxi ride costs at least 30 MYR. The staff were particularly patient and meticulous. If you have an early morning flight, this is definitely the best choice.
Room was immaculate with good view of the city.
Great pillows. I received a chocolate cake with a birthday wish as my birthday falls in January. That was touching!
The only hiccup was the housekeeping which didn’t top up the tea bags. I called at 8am, they acknowledged but no one came until it’s time for me to check out at 1pm.
Overall, I had a good stay.
Hotel near Bandar Utama,Petaling Jaya16.7% of visitors choose this area
HHninicholas2026.01.01
This is my first time staying at the One World Hotel, which is recommended by my friend. It’s a very grand and clean 5-Stars hotel, which is located away from the usual busy Bukit Bintang. The hotel is directly link to the 1-Utama shopping mall, which is very convenient if you need to buy or eat anything. Upon arrival, there is bellboy helped to load the luggage and placed aside till check-in. The service is fast and efficient. The check-in is hassle free. However, it is not for the check-out, as you need to join together in the same queue as those who check-in. There is no quick and fast self check-out.
The room comes with two Queen beds, which is good and ideal for a family stay. It is clean and tidy. It also comes with some complimentary drinks, snacks and also bathtub which my kids love to bath in.
For the breakfast, it is just located directly near the lift at a lower floor after the lobby. The spread is amazing, the quality of the food is great and it tastes really nice and delicious. One of the highlight is the prata, which is freshly made on the spot and it is crispy and tasty. Next is the pastry, especially the Pain au chocolat, the chocolate is so rich and creamy. Likewise for the buttery croissant. They do sell them in their bakery too. It is definitely a breakfast not to be missed!
They have amazing swimming pools which has the normal usual one and another is for the kids to play in.
The overall experience is great and we have a wonderful time staying in One World Hotel. We will definitely come back again next time. Thank you One World!
Room is good beds are comfy and no complaints about service and other aspects of the hotel
It is slightly aged and the surrounding roads may have some traffic, but if you’re looking for a place to stay to wake up and head to the Marriage Registration office, ITS RIGHT ACROSS THE ROAD
Hotel near KLIA/Sepang,Sepang100% of visitors choose this area
GGuest User2026.02.07
This airport transit hotel is quite spacious, but the soundproofing isn't great. Thankfully, I was only staying for one night. If you're coming from T1, you'll need to take the shuttle bus. There are Huayang restaurants both upstairs and downstairs; the one on the second floor is open until midnight.
🌟 A Relaxing Escape with Top-Notch Hospitality
I recently stayed at this wonderful hotel and had an exceptional experience from start to finish. The hospitality stood out immediately—every staff member I met was warm, attentive, and genuinely welcoming, which made the entire stay feel effortless and enjoyable.
One of the biggest highlights was the beautiful view. Whether during sunrise or sunset, the scenery from the hotel was simply breathtaking. Overlooking lush greenery, a spacious pool area, and the city skyline in the distance, it offered a calming atmosphere perfect for unwinding.
The facilities were another strong point.
The swimming pool was stunning—surrounded by tall trees and comfortable seating, it felt like a peaceful retreat both in the day and at dusk.
The gym was well-equipped and clean, making workouts convenient during the stay.
I also appreciated having access to the sauna, which was a great way to relax after exploring the city.
Dining by the pool was such a treat too. Enjoying a delicious burger under the warm sun with the pool just steps away made for a perfect afternoon.
Overall, this hotel provided a delightful blend of comfort, excellent service, and great amenities. I left feeling refreshed and satisfied, and I would gladly return for another stay. Highly recommended for anyone looking for a relaxing getaway with great hospitality and facilities.
I always choose to stay at Hilton Petaling Jaya whenever I visit Kuala Lumpur. The experience is consistently good, from check-in to check-out. The check-in process is convenient and straightforward, which makes arriving stress-free.
The breakfast buffet is always solid, with a good variety and consistent quality. Service throughout the hotel is excellent—staff are friendly, attentive, and professional. The amenities are also a big plus, especially the well-equipped gym, swimming pool, and the restaurants located within the hotel.
Overall cleanliness is good and the room is tidy, though the shower heads could be cleaned more thoroughly. That said, the rain shower in our room had very strong water pressure, which was great.
Overall, it’s a comfortable and reliable hotel with great service and facilities, and I would continue to stay here on future visits to KL.
Very Good
844 reviews
8.9/10
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GGuest UserI am writing to provide serious negative feedback regarding the conduct and unhelpfulness of your Assitant Front Office Managerduring my recent stay on 16/12/2025-18/12/2025 for 3 rooms.
I have stayed in this hotel since the official opening and enjoyed most of my stays here. My local associate will always made the bookings to save my hassles until July this year.
I have also met many excellent staff all these years in this hotel but not this trip.
My experience was defined by a profound lack of assistance at a critical moment, which significantly diminished my impression of the hotel.
The core issues were as follows:
Refusal to Assist with a Reasonable Upgrade Request:
· The Situation: Upon check-in, I politely inquired about the possibility of an upgrade due to the assigned rooms are at the far corner of the building and need a squarish room to add an extra bed.
The Front Office Manager dismissed the inquiry immediately with a flat ”no,” stating room types are fixed at booking. If I want a suarish room, I need to upgrade and pay an additional of Rm50 per day. There was no effort done but simply ask for additional fee to change the room type and Rm120 for an additional bed after the change.
The tone was dismissive and transactional, making me feel like an inconvenience rather than a valued guest seeking to enhance my stay. This contradicts basic hospitality principles of exploring possibilities to delight guests.
There was a discrepancy in my booking details made through online. I requested the front office contact to clarify and resolve the issue, as they had the contract and authority.The assistant manager outright refused, stating it was ”my responsibility” to contact the agency myself. This is a fundamental failure in service. A key role of the front office is to act as a liaison and problem-solver for the guest. By refusing to make a simple professional call to a partner agency, the manager shifted all burden onto me, wasted my time during my vacation, and demonstrated a shocking lack of initiative and guest advocacy. It amplified a minor issue into a major frustration.
This was not a minor service lapse; it was a failure of core front-office leadership functions: empowerment, problem-solving, and guest advocacy. The manager displayed a rigid, unaccommodating attitude focused on policy enforcement over guest satisfaction. Instead of being the ultimate solution-provider for the front desk team, the manager became a roadblock.
After all the hassles, I requested my friend to book an additional room and pay around Rm480 instead of wasting my time with the unprofessional “executive”. To my surprise, the room is squarish instead of semi rounded as what the Asst Front office manager claimed earlier.
On our check out day on 8/12/2026, my guest return their keys at the front desk but was told that there is any outstanding amount of around rm480 to be paid. This cause frustrations to my guest and embarrassment to me greatly.
When I clarified with the front desk personally after receiving a call from my guest, I was told was their mistake as they have overlooked something after some checks.
I expect this feedback to be formally addressed. The Front Office Manager requires:
1. Retraining in empathetic service recovery, upselling techniques, and the proper handling of third-party bookings.
2. Clarification of Authority: Managers must be empowered (and expect to use that empowerment) to make exceptions, make phone calls, and find solutions within reasonable limits.
3. A Shift in Mindset: From gatekeeper of policies to enabler of positive guest experiences.
I expect a formal response from hotel management regarding the steps taken to address this serious service failure.
EeasondingI always choose to stay at Hilton Petaling Jaya whenever I visit Kuala Lumpur. The experience is consistently good, from check-in to check-out. The check-in process is convenient and straightforward, which makes arriving stress-free.
The breakfast buffet is always solid, with a good variety and consistent quality. Service throughout the hotel is excellent—staff are friendly, attentive, and professional. The amenities are also a big plus, especially the well-equipped gym, swimming pool, and the restaurants located within the hotel.
Overall cleanliness is good and the room is tidy, though the shower heads could be cleaned more thoroughly. That said, the rain shower in our room had very strong water pressure, which was great.
Overall, it’s a comfortable and reliable hotel with great service and facilities, and I would continue to stay here on future visits to KL.
GGuest UserRoom was immaculate with good view of the city.
Great pillows. I received a chocolate cake with a birthday wish as my birthday falls in January. That was touching!
The only hiccup was the housekeeping which didn’t top up the tea bags. I called at 8am, they acknowledged but no one came until it’s time for me to check out at 1pm.
Overall, I had a good stay.
AAnonymous UserSunway Resort Hotel is absolutely amazing! It's like a giant playground. The lobby is incredibly grand and opulent, and the staff are all super warm and friendly. There are phone charging sockets everywhere in the lobby, but you'll need an adapter. The entire resort is beautiful, and there's a huge shopping mall with tons of restaurants just past the restaurant on the right side of the front desk, making dining incredibly convenient. I highly recommend this hotel; check-in here is full of pleasant surprises!
SShaochaThe room was a bit on the small side, but it wasn't expensive. Plus, it's super close to T2, making it perfect for a layover. I really liked it, and I'll definitely stay here again next time I have a connecting flight.
AAnonymous UserThe hotel is located in a very good and convenient area, which makes it easy to access nearby shops and amenities.
However, there are several areas that need improvement. Basic toiletries such as soap were not refilled prior to check-in and had to be requested. An ironing board was not available in the room and also required a request. The toilet hanging fixtures were not properly maintained and need repair. Additionally, parts of the room appear run-down and would benefit from refurbishment and general maintenance.
Overall, the location is a strong point, but improvements in room maintenance, housekeeping preparation, and facilities would greatly enhance the guest experience.
GGuest Usertruly loved the experience! i booked the deluxe room with garden view and honestly did not expect it to be that big but it was! the room deco was so nice and aesthetically very comforting, giving getaway to nature vibes. the resort itself is very pretty, went to the gym - great facility. went to swim and absolutely lovee the pool! the breakfast was also so good with so many variety of food to choose from. only one little suggestion for improvement would be to fix some of the roads especially the ones going to the room 😅 but overall i genuinely enjoyed the stay 💗
GGuest UserA worthy 5 Stars Hotel and it is actually more to resort. The distance from the lobby to my room (Block 3) is quite far but no issue to drag my bags since I'm using thier bellhop service.
Swimming pool is there, nothing much to comment just a standard swimming pool, not a toddler friendly.
No arcade, no kids playing room and no fancy slide at the swimming pool for kids. It is good for business traveller but not for families.
Service desk is tiptop.!
Thanks.!
SShai HusinFamily-Friendly Facilities: The large outdoor pool with a mini water park and slides is a major highlight and a primary reason families return. A kids' club with various activities is also available.
Excellent Breakfast Buffet: The breakfast is frequently described as amazing, with a wide variety of delicious local and international options.
Convenient Location: The hotel offers a free shuttle service to the nearby IOI City Mall, which provides extensive shopping and dining options.
DDwaynismeWe stayed here for one night and found the hotel strategically located near an MRT station, making it convenient to travel to Kuala Lumpur city centre. There are also several dining options available around the area.
The stay included a complimentary breakfast with a good mix of Asian and Western choices, which was a nice touch. The room itself was decent and suitable for a couple, though fairly simple. I also appreciated the drinking water station provided on-site.
Overall, it’s a convenient place to stay for a short trip, especially if you’re looking for easy access to the city and nearby food options.
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