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Top rated hotels in East Java

Shangri-la Surabaya

Shangri-la Surabaya

4.6/571 Reviews
Sawahan
Was lucky enough to be upgraded to Executive Club for my 14 night stay and must admit we made the most of it. Breakfast cooked to order, afternoon tea, 6pm wine and great choice of cooked eats, cheese, cakes/puddings etc which meant we didn't need to go for dinner. Room was good with modern tv with lots of channels and enabling smartview from mobile/tablet (internet was strong throughout hotel). Bathroom was great with fantastic showers and a bathtub which filled quickly. Bed was huge and comfortable, blackout curtains and subtle lighting to enable sleep at any time and aircon worked perfectly and quietly. 3 restaurants on site for the odd night we fancied straying from the executive lounge. Restaurants were a little expensive perhaps but it's a 5 star hotel so to be expected. Pros: Good rooms, strong internet, great showers, Executive Club - OUTSTANDING staff/customer service in all areas of hotel and unbelievably charming staff. Cons: Desperados bar in the basement had good live music but was very disappointing (best avoided unless you are in a group).
Garden Palace Hotel

Garden Palace Hotel

3.9/5341 Reviews
Genteng
This hotel has been used to be very good in service and facilities, but now it has become less tidy with peeling walls, untidy corridors, less varied and less interesting breakfast menu. The musty smell in the hotel environment and the stench if not managed properly in the future. Thank you
Hotel Ciputra World Surabaya managed by Swiss-Belhotel International

Hotel Ciputra World Surabaya managed by Swiss-Belhotel International

4.7/590 Reviews
Dukuh Pakis
rated excellent location service amenities cleanliness but housekeeping to watch on quantity of toiletry like shampoo conditioner and lotion - to has 2 set instead 1 for couple and full content rather portion . Instruction to be display where light panel is hidden .
Hotel Majapahit Surabaya MGallery

Hotel Majapahit Surabaya MGallery

4.7/5137 Reviews
Tunjungan
I stayed in Heritage studio room 58. The ambience of hotel gives you a feeling like you are Royalty and stay in this Heritage hotel with a history of Indonesia’s freedom era takes you back to the old times. It’s better to stay in Hotels like these which are historic yet have every modern gadgets in the rooms. It’s an experience which can’t be described in words. The Garden outside your rooms and a tea/ coffee in morning sitting in the bench in Garden makes life pause. There are many hotels in the vicinity but they are all standard hotels like Double Tree, Four Points Sheraton which are Urban new age hotels but very corporate types. It’s ok to break out sometime to explore hidden gems like these. Coming to Surabaya and not staying in Hotel Majapahit is a crime. Smooth check in and check out process. Very courteous house keeping staff, concierge and reception. From the maintenance standpoint doesn’t look a bit like it’s 100+ years old construction. Maintained so well and the furniture in the room gives you the vibes of history yet are so artistic. Do explore this extra ordinary Hotel in middle of a bustling street. A stroll in the night will boost up your mood. 100% staying in this hotel again whenever I come to Surabaya.
The Alana Surabaya

The Alana Surabaya

4.4/560 Reviews
Gayungan
Staycation with my family for 5 nights. Cozy rooms with very good view and free minibars. Semi indoor swimming pool so we can swim anytime without worry about hot sunshine. Sauna room next to swimming pool makes more pleasant experiences. Good breakfast with many variations. There are some branded restaurants, coffee shops and minimarkets near from hotel and only 10 minutes go to center of city. Health protocol applied in this hotel but the crews shouldn't hesitate to remind the quest who doesn't follow the protocol well for example: not use plastic glove and face mask is lowered in restaurant. So... I recommend this hotel very much especially for staycation with family.
Java Paragon Hotel & Residences

Java Paragon Hotel & Residences

4.2/5118 Reviews
Dukuh Pakis
A good hotel in the new part off Surabaya. Big mall om walking distance. The hotel is clean and modern. The interior StyleWriter is a bit mixed up modern and classic. Not really clear. Rooms ok. The breakfast is really asian with All asian food. There is some cerial and Bread. Coffee Not really strong. The hotel is located in a Busy area with No traditional Markets nearby. The area is Not really good for a walk outside.
Vasa Hotel Surabaya

Vasa Hotel Surabaya

4.7/5130 Reviews
Sukomanunggal
The experience was good but somewhat marred by an experience at the Chinese restaurant Fu Xiang Hai. Its a great restaurant with wonderful staff and food. But for some reason as hotel guests we were not entitled to any discount, because we booked the room through trip.com? No one could give us a reason other than ”the hotel reception' said so. This was really disappointing as we had decided toneat there as we're guests in the hotel.
Swiss-Belinn Airport Surabaya

Swiss-Belinn Airport Surabaya

4.6/5171 Reviews
Location is perfect! Near airport. It will be the first choice for anyone who looking for morning flight stay. The hotel was new! Great service! The room was clean and comfortable. They have swimming pool and mini gym. Breakfast was great! Very a lot of choice from indonesian food to western food. The staffs were great service! Even the security help me a lot to packing my boxes.
Holiday Inn Express Surabaya Centerpoint

Holiday Inn Express Surabaya Centerpoint

4.1/568 Reviews
Sawahan
Acceptable standard as a HIExpress. Room is average size, bathroom a little small and towels looking a little tired. Got a lousy view though, looking out to a roof with ladder for workers to climb to the water tank. Had to draw the curtain most of the time. Breakfast was better than the usual grab-and-go, which they also provide beside the buffet spread. Customer service from the staff was good. All very polite. Laundry facilities was pay per use. Some meeting rooms available. Easy to call ride hailing.
Aston Madiun Hotel & Conference Center

Aston Madiun Hotel & Conference Center

4.6/560 Reviews
Located at the center of the city, both process check in and check out was ver smooth and fast. No hassle at all. One thing to improve at this segment is they did confirmation and confirmation again regarding to online reservation conducted by direct booking to the hotel. Across the stay it advertised of the free cofee and even the frontline said the coffee is free. But as we checked out at 07.00 the coffee was not ready yet not even sure how long does it will be have ready. No intention to pursue the serving. I would suggest, do not offer the free coffee if you not intended to. I prefer to pay instead of additional value added but at no value. At least to my experience. Shower handled need to clean as many of water stain heavily remain at all handles. Water pressure are enough as well as amenities as requested. But the towel seems too old to served. The smell had its strong bleach liquid. Better to add on fregrance on the surface before preserved for the customers. Overall room cleanliness was ok, quite comfortable bed and pillow. I had a good sleep so far. Parking has no ticket and control. Hopefully the security will secure all the motor vehicles parking at the hotel premises very well. They have a bunch slot for parking. And if you order food or having someone sending you stuff, they will put at security lot in front of the hotel. I stayed at this hotel due to a transit pit stop across the roadtrip and not many option of hotel chain or local hotel in Madiun. I would rate Aston in Madiun as 3.7 instead of 4 stars. They just renovate the lobby anyway.

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Hotel Information for Traveller

Number of hotels23
Number of Reviews 2,146
Average Price(Weekday Night)CAD 111
Average Price(Weekend Night)CAD 113