4-Star Hotels in Hunan, China

The room was spotless, and the staff were incredibly helpful. My husband had a sudden flare-up of sciatica from a herniated disc upon arriving in Zhangjiajie, rendering his right leg immobile and making it impossible for him to sleep on the spring mattress. The staff promptly brought three quilts to make a bed on the floor for him. Later, a friend discovered he was missing a pair of trousers only after arriving in Shanghai. After contacting customer service, they quickly located the trousers and shipped them out the very same day. Their service was truly patient and outstanding! 👍👍👍 Cleanliness: Very clean Service: Top-notch Environment: Elegant Facilities: Very new

The location of this place is absolutely unbeatable, truly excellent. However, the room size isn't very spacious, and because it's near the river, there are quite a lot of mosquitoes, which somewhat impacts the living experience. Despite the mosquitoes and small room being minor drawbacks, standing by the window offers an incredible panoramic view of the river. The sparkling river surface shines under the sunlight, and at night, you can see the brilliant lights on the opposite bank. If they could improve their mosquito control and make the rooms a bit more refined, this would undoubtedly be an unforgettable place to stay.

We had a wonderful stay at this hotel and couldn’t be more grateful for the experience. From the moment we arrived, the staff were incredibly welcoming and kind, making us feel right at home. A special thank you to Xiao Hai, who went above and beyond to make our trip seamless and enjoyable. He helped us book attraction tickets and took the time to explain the routes in detail for both the Grand Canyon and Zhangjiajie National Forest Park. His guidance made everything so easy and smooth. We were also touched by the thoughtful berry tea gift we received upon checkout, it was such a sweet and memorable gesture. The hotel’s location is another big highlight, just a short walking distance to the entrance of the national park. We highly recommend this hotel to anyone visiting the area and would happily stay here again.

The hotel's location is excellent, especially since we were planning a day trip to Tianmen Mountain and it's right nearby. We drove there, but Tianmen Mountain's parking lots fill up fast and are often inaccessible, so we parked at the hotel. It was a quick 6 yuan taxi ride to the mountain. The front desk lady was super nice and pretty, and even upgraded our room. The room itself was clean and spacious, and the hot, strong shower was perfect for unwinding after a long day. Great value for money! I'll definitely book here again next time.

I want to take a moment here to describe one of my best moments with the staff from this establishment. Not only this place is located neitherly next to the fall for the best view; but they were always there to provide mewith the best care I also never experienced before from giving me a private tour around from themselves willingness, give me free liquor or drinks even if I didn’t want to some time.🤗. I got dressed up from his brothers shop; for me was an honour to be like having their cultural outfit for the day, show me the best restaurants around to taste the rich flavours of the region. And off course the incredible view at night from my balcony is unbelievable. This pale can receive sigle, couple and families. The room are rusting and very warm. It’s for me a 5 stars of the personality of the place and base on luxury. You won’t regret it! 👍🏼💝🙏

One of the top three hotels in Fenghuang Ancient Town, it exceeded my expectations! The environment is lovely, and the service is excellent. They offer shuttle service to and from the ancient town, and the front desk staff are all very helpful. The rooms are spacious, and the pillows and mattresses are very comfortable! The only slight disappointment was the breakfast. The variety was limited, and despite many foreigners staying, there were no Western options, just toast for bread. Plus, surprisingly, no noodles were available, only rice noodles! Not everyone's stomach can handle rice noodles in the morning. Everything else was perfect!

The resort is a little tricky to get to if you hire DiDi so make sure to utilize their free pickup service from airport or train station. They were very accommodating. We booked the hotel last min and they were able to arrange a driver to pick us up on the same day. Overall the stay was very comfortable and it’s located in a small village just steps away from one of the 5 entrances to the National Forest. We definitely enjoyed the small town feel. It was a nice trip to decompress after the lively, bright lights and bustling streets of Chongqing (which was also great!). The food they serve and free breakfast was very good. Will definitely stay here again when we revisit Zhangjiajie.

The owner was fully committed for us to have the best experience in Fenghuang city. We were contacted 2 days before our arrival for a pick-up from the railway station. Everything went so smoothly. I was speechless regarding the quality of the service. It was also relieving as I travelled with my parents who are not that young anymore. We had the same shuttle service for our way back to the station. The hôtel also helped us book a guided tour to visit the surrounding. We are not just receiving a room in this hotel. We received much more. We were really grateful for your kindness.

We had an awesome stay at Yunmei Beiyuan. We booked the family room and my kids loved it. We also loved it as the room are very spacious and clean. We had a great experience with our stay, the staff are very nice and accommondating. There was a minor mishap with the laundry room where not all machines are working cause a little inconvience. But mishap happens, it's all about how the staff handles them. They staff will go out of their way and try to provide a resolution. Which is a thumbs up in my book. Thank you.

The hotel facilities are fully equipped, and they even have a robot delivering food, which makes ordering takeout super convenient. The room was very clean, comfortable, and tidy. The service was also excellent, especially the front desk staff, Lydia Vienna Stella, who helped us upgrade our room. Her service was very thoughtful.