Chester Hostels

Having been fortunate enough to have enjoyed a few previous visits to the Grosvenor for afternoon tea, there was one stand out difference this time...and that was the exceptional service and attention provided by Kimberly and her team. Whilst the afternoon tea was its usual high standard, Kimberly's attention to detail and personal interaction was outstanding and we were made to feel so special its made our day and weekend! Thank you to all the team and we'll see you soon.

We have been to a number of hotels this year and this is the first that has managed to successfully get their restaurant up and running to pre-covid standards.........most of the others have had the staff but they lack proper training or management.........the staff and management in the Queens restaurant are doing an excellent job !!! Otherwise the hotel has good facilities, is clean and the bedrooms well equipped / furnished although ours was rather ”tight”

The hotel is in the park, away from the commercial center, the green plants are quiet and quiet, there are local people to do weddings, tall and partying and taking pictures, the hotel has a barbecue bar, it is not convenient to go out for dinner. The room is really small, the price and convenience is really not as good as staying at the hotel.

If you want to roam a National Park, or you want to park yourself firmly in ancient Rome, a stay at Premier Inn Hotel Chester City Centre is the perfect break. You're just a stone's throw from Snowdonia, but you're also right at the heart of England's best-preserved Roman city. Smell the flowers at the Royal Horticultural Show at Tatton Park. Or sniff out a bargain wandering through the historic streets of Chester. Get a whiff of some wonderful wildlife at Chester Zoo, and see your horse win by a nose at Chester Races. Then come back for some wonderful aromas of fresh food at our restaurant, and a lovely comfy bed.

We parked in the Grosvenor shopping centre (£10 for 24hrs) walked through the mall to the hotel. Modern, fresh design reception and nicely decorated bar and restaurant. Quick check in, clean room, comfortable beds. Waitress Lelde was spot on and gave excellent service. Limited menu with our Secret Escape deal but adequate for the price we paid. Room a little hot/stuffy as we couldn't open the window, but it did have AC we could have probably played around with. Breakfast had a hot buffet and a selection of cereal and bagels, bread and pastries. Small little containers of over night oats and fresh cut fruit containers were really nice. Drinks machines dispenses the usual latte etc or another had fresh juices. I didn't see any decafe options though. Hotel was spot on, although Chester high street has gone down hill. Lots of boarded up shops. The shops remaining are jewellery shops, cafes or a few clothes shop. Shame there lacks the independent original shops that tourist love to look around for something different. Would recommend if we had to visit the city again and I'm quite a fussy traveller!

I came to visit family in Chester and chose this hotel as it was close to the train station and a nice walk into Chester. I love the modern look of this hotel, the under bed auto light was brilliant for night time bath room trip no need to turn on the lights. The black out curtains do there job really well I almost over slept, the staff were very helpful when i asked them for help. i will stay here again next time i visit the family

The hotel location was amazing, 2 minutes walk from the station, about 5 minutes to the city.Every other day we requested to have our room cleaned but all they did was change the towels and filled up the coffee bar. Never cleaned the bathroom or changed the beddings. The room was located on the 3th floor where was not lift from the 2nd floor. We had to deal with the cigarette smells coming from the room next to ours. Kept on complaining about but no changes. The breakfast and dinner was good, staff was very friendly and always welcoming you with a smile.

We were a group of 10 girls and were assured of 5 twin rooms when one of us rang hotel but this was not provided on check in The bar lacked any atmosphere and staff lacked any personality My friend accidentally knocked over her expensive glass of wine untouched and was not offered a replacement she had to pay again Not an expected response from a big chain hotel On the positive side housekeeping staff were excellent looking after our needs and providing us with glasses and ice buckets as we were celebrating two milestone birthdays Rooms were comfortable and clean and a decent size

My husband & I stayed at this hotel in Chester on 6-7th Sept. We were originally supposed to stay 4th-6th but due to car problems at home, we'd had to phone on the morning of each of the first 2 days to cancel the first 2 nights. We finally arrived on the afternoon of 6th for what was supposed to be the last night of our original booking. Check-in was friendly & efficient, & even though we'd arrived earlier than the official check-in time, we were immediately checked in with no problems. Even better, when paying we were most pleasantly surprised to find that hadn't been charged for the previous 2 nights that we'd had to cancel....no quibble, no arguments, no question! (I'd naturally assumed that we'd lost that money, which was a couple of 100 quid, especially as we'd only cancelled the morning of the same day we were supposed to arrive, ie less than 24hrs notice!). So we decided to stay an extra night with the saved £££. Our room was nicely decorated, clean, tea & coffee facilities, comfy bed etc. When we left to go exploring, Reception rang my mobile to say there had unfortunately been a mix up with the room, & someone else had actually already reserved & checked into it before us (the Receptionist that had checked him in was a trainee, & had forgotten!). Many apologies on their part, & asked if we minded changing rooms....no problem I said, sh*t happens. Anyway, they moved our belongings for us & informed us that as compensation, we would be upgraded to a suite! Well! It was lovely (Room 220), had a separate sitting room with TV & sofa, bedroom had a mahoosive bed (which was so so comfy), bathrobes & slippers provided, TV also in bedroom, Elemis toiletries. V tastefully decorated, & at the back of the hotel so no street noise. The building itself was apparently built as a hotel sometime in the 1600s so is very old & quaint, it's a beautiful building. The staff are excellent, nothing was too much trouble. Breakfast let it down slightly (tho the staff worked very hard & again, were polite & nothing was too much trouble), but there were items missing from the full English (namely beans & black pud), & the continential option was a little limited (eg only orange juice offered, eg no apple or cranberry, no milk options, limited cereals, no jams). You also have to reserve your breakfast time the night before. It's also worth noting that this hotel doesn't do evening meals, though there is a bar & I believe they do do afternoon teas. Tho this is not a problem as there are many restaurants close by. Water fountains are available in the corridors, & a jug provided in your room for you to fill up...much better than plastic bottles of water, it's a great idea. Special shout out to Stephie on Reception, she is a credit to the hotel...helpful, friendly, efficient & professsional with every interaction, she really made a difference to our whole stay. Hotel is a stone's throw from the famous Chester clock, & it couldn't be more central, ver

Do not stay here! Save your money and go to a else where.. Reading some positive reviews I actually feel these people are family and friends lying to boost ratings because I tell you now it’s lies. So il just break it down No lifts to support with cases and prams Short staffed had the same people running from the bar to the front desk Bedroom is very dated, dirty carpet, ripped wallpaper, worn out sofa beds. The room stank of musk and damp. Walls are thin you can hear everyone walking around and banging doors. Between 3 and 4am we heard a truck outside, metal trollies being dragged and clanking about for around an hour (we guessed it was a delivery) again we have a 10 month baby, that racket did not help in anyway! It is freezing during the evening, we put the dated heating system they have on this did not help at all. When we turned it off what I can only describe as the fire alarm sounded, this put us a damper on the night some more. (When speaking to staff the next day we were told it was in fact someone in another room setting off the fire alarm elsewhere in the hotel) Bathroom is disgusting, nail sticking out on the door so make sure you use the handle not a palm push, sink flooded when used, when toilet was flushed water poured onto the floor and into the bin, no room for your personal toiletries and a make up bag, no hair dryer in the room. No door handle tags to tell staff to leave going into the room while you are out, we got back and noticed because the bins had been emptied (they were no where near full) The main reason we chose this hotel was the pool. When we asked about the facility we were just simply told how to get to the room by the desk staff. Upon reaching the area down the dark corridors we noticed there was no one monitoring the pool and gym area (put us off as we have a 10th month old) god forbid anyone needed any help. Wifi is shocking and phone connection is none existent on o2 Thank god we didn’t book any food here because god know what we would have been served based on the cleanliness of the Hotel. My husband did give the manager/owner an ear full before leaving and disclosed all the points I have made. His response, ‘we are currently working on upgrading the hotel (work harder) and will give you a discount on your next stay’.. he was told he couldn’t pay us to come back! My favourite part of my stay was leaving. All in all the place needs a revamp and a good clean.