Hotels With Airport pickup service in Saint James, Jamaica

We have stayed nearly a week in the holiday inn resort montego bay in jamaica and we were very happy when we left. First of all, we has to say, the resort itself has a very very beautiful beach, calm ocean, what is good for kids, and the gardens/surroundings are nice as well. So we give it the 2 points. But that is almost all what is good about this place. Here is a list of things we did not like about our stay: - Before our arrival we emailed to the resort a few times (about 3 weeks before arrival date) because we had some questions about our stay, all our emails remained unresponded - upon arrival nobody welcome me as IHG diamond member - upon arrival i did not received my IHG welcome points, i had to asked 2, 3 times the following days - Upon check in we got a room, what was told to us, it would be a room upgrade. The room was horrible and we did not like the view. So we asked for another room (by phone). We were told, a bellman will come and pick our lagguage and bring us to another room. But the bellman did never appear, so we had after 12hrs. of flight, with 2 small kids, to carry our things by ourselves back to reception - after beeing in new room, we could not close the balcony door, it was broken, the maintenance we had to call twice until finally somebody came - there is a safe in room but no instruction, we had again to call some technician to explain this to us - there is a huge fridge in room, but no possibility of bringing drinks to room, only by purchase from store, what is non sense in an all inclusive resort - we got told upon check in, we can use vip club for eat and drink, when we arrived there, they told us, kids are not allowed in there, so we had to search another place to eat, nobody inform us about that policy, we were tired and just want to eat sth fast. by the way at this time we were only guest in that vip club, who would we bother then? - many times in restaurant the soft drink machine runs out of all soft drinks, so we has to drink from 1,5L plastic bottles and share them also with other guests. Assistant manager told us, it is because they ran out of Co2 so they are not able to run the soda machines. Surprisingly the soda machines worked few steps away from the restaurant, at barefoot (pool bar). - For drinks everywhere (also at lunch and dinner) they use old looking plastic cups. The plastic cups they wash so quickly, they still smell from other customers, awful. Not hygienic. - staff who deal with food in restaurant or at the bars are not wearing any gloves, they touch dishes or sometimes also food directly with bare hands, very unhygenic!!! (see picture) - some food you see every day, it looks like from 3 days ago and just heated up. It is like „for the guests just the rests“ theme - there are all day and evening some plates from other guest with remaining food in the hallway, very unhygenic and looking not very tasty (see pictures) - all corridors are also full of sacks with used blankets, feels

We thoroughly enjoyed our stay 3/22-3/25 My family and I felt so safe.. The Covid protocol was top notch everything was very clean starting with the cleaning of our shoes and luggage upon arrival.. We were greeted daily with smiles and warm hearts.. The cabana we rented by the ocean was so nice you just can’t beat the view.. My apologies but I can’t remember the young mans name who so kindly brought my daughter a plate of sweet treats he was so kind and attentive.. Jeanelle was so sweet I think she works with activities we talked to her everyday she is such a sweetheart she asked us how our day was going everyday and always let us know what was going on.. She was awesome!! Last but not least the Chef... his name is Calvin he was the highlight of our trip!! He was so kind to come out and talk to us.. I asked about making the festival bread our waiter sent him right to the table.. He was so kind to write the recipe down and make sure we were enjoying our food and also he brought out some fruit for us to try.. My mom completely adored him.. We LOVE CALVIN !! My daughters favorite was the sweet lady who braided her hair that was one of her favorite parts of the trip.. Suggestion the salon should put the ladies who braid in the window so when guests walk by they can see how awesome they are with hair.. I guarantee it would generate more business.. We can’t wait to visit the Hilton again soon... Blessings from Kentucky and Indiana

I Stayed with my family of 6 adults in this hotel for a weekend to connect flying from Montego Bay Airport. All the Staff was very welcoming from reception porter, restaurant and bar staff were all so accommodating and friendly . The hotel Location was awesome right across from beach with free access for Guest. The hotel provides beach towels. Please be aware you have to pay for a lounge chair on the beach. The hotel restaurant was excellent they had a great choice of Jamaica cuisine all inclusive is good value . There is a day time grill bar serving Pizza , hot dogs, fritters , chicken, and chips, There is ice cream , fruit snack available. A small but cosy pool area is available and a hot tub. The cocktails in the main bar well enjoyed where you can sit in or out and listen to my choice of reggae music playing all day. The evening has light entertainment also very good but if you don't want to venture out there lots of bars and clubs on the strip but I chose to stay in the hotel and enjoy the atmosphere with the DJ who had us dancing away the night. I would definitely come back and certainly recommend this friendly hotel.

Another delightful stay. We book this hotel for our friends to enjoy and experience the beauty of this hotel

The resort was very beautiful an private. Everyone was very nice an helpful. When I return I would like to stay at toby's again.

Excellent staff from the Wayne the shuttle driver to the front desk clerks Mervina and Beverly and the activities clerk Marsha. Housekeeping and bell hops gave excellent service. Housekeeping surprised me with a beautiful birthday surprise designed with flowers and towels on my bed!! Very clean modern room with large flatscreen had firestick tv steaming! Fridge wasn’t working properly and hot water kept going out but it was fixed quickly. Ice bucket / coffee pot present but must get ice from restaurant. Dining staff very accommodating. Food was ok. Breakfast is complimentary with local menu mixed with American items. Loved eating overlooking the spectacular views of the ocean and planes flying in nearby at MJB airport. Lunch and dinner not comp. I ate down the cul de sac at Peppa’s Restaurant which had amazing food. Property interior is very nice and the views leading to the ocean overlooking the tourist areas spectacular! One can see the The hotel sits on a hill so ging to and from tourist activities like the hip ***** and other tourist attractions nearby is 1.5 miles walking but a 30 min walk around and down the hill. BUT THE TRANSPORTATION TO AND FROM THE TOURIST ***** SHOULD BE COMPLIMENTARY. I spent most of my money on shuttle service which only was less then 2 miles!! Each way is $20!!! Free shuttle service should be offered only to the main ***** because it is dangerous walking around a hilly terrain faced with speeding cars and trucks. The location on the map is somewhat deceiving. It’s best to rent a car just to go down the hill. Hopefully shuttle service will change soon and service ran periodically at least 2 times an hour to the ***** and back.

Incredible vacation at Half Moon Bay Rose Hall Villa! Staff made it perfect with their huge smiles and can do attitudes! Thank you Mr. Young, Karen, and Chadilla a/k/a Butler: Waiyaki... Cook: Karen... Room Attendant : Chadilla. Entire resort was clean, picture perfect, and full of friendly, happy staff. Food was over the top and various beaches with beach service including fresh coconut water right out of the shell was amazing. Audrey helped coordinate a private party with calypso band, magnificent beach bonfire and decorations! Joy was always available to provide island bling to buy and Nictoria seemed to be everywhere always remembering our names and favorite beverages. Thank you Half Moon Bay and staff for giving all 10 of us a vacation full of wonderful memories to last a lifetime.

TRANSFER TIME - approx. 20 mins from airport HOTEL STAFF - some of the staff have been fantastic - Kellon (special-K) is a fantastic, wonderful man and we have loved chatting with him. Also a special mention for Trevayne and Gary but this can’t be said across the board. If you have an issue or problem, don’t expect it to be sorted out. The typical response is ‘there isn’t much we can do….’ ROOMS - Rooms are dated and could do with modernising. We had a 2 bedroom part-ocean view in block C (3 accommodation blocks). Block C is furthest away from what I would call the ‘party pool’ and where evening entertainment happens, however, our room was still extremely noisy at night - it is NOT soundproof at all. The wind gusts through the whole suite through poorly fitted doors and windows. The room overlooks the main road on one side which means more noise on top of the wind and on the last night (after no sleep for 7 nights) there was a big wedding right outside of the room with no forewarning from the hotel at all.i have a health condition that relies on getting good sleep and the hotel wasn’t interested in sorting it out in the slightest. Our room also has a kitchenette area (you may see these in the photographs) but don’t expect to be able to use it - there are no pots and pans, crockery etc and no kettle/coffee maker. Other than the fridge - it’s kind of a bit pointless being there. The fridge is stocked with fizzy drink, bottled water and cans of red *****e beer. Rooms are cool enough with the air conditioning (this is from someone who can get very hot and needs good air conditioning). FACILITIES - there are two pools and a man-made beach area. There are more limited sunbeds around the pools compared to the beach which has lots of sunbeds (the ocean is warmer than the pools). I would describe one pool as being quieter than the other. I didn’t visit the gym or spa and didn’t have need for the kids facilities. There is entertainment but we don’t really access this when on holiday so I can’t comment much on it. Sunbed towels are readily available at no extra charge or deposit. FOOD AND DRINK - if you are looking for a traditional ‘buffet’ style eating system then this isn’t for you. There is a buffet for breakfast and lunch but bot for the evening meal. For this you go to one of restaurants having prebooked a table or just turn up and then wait for a table to become available (we never waited longer than 30mins). There is a steakhouse, Italian, Asian food, mexican food. My husband has an unusual food allergy which I tried to sort out with staff but they never seemed to understand what the issue was - so he ended up eating steak for dinner most days and us eating separately so my so and I could wat more varied food. Not what you want on a family holiday, eating in separate locations. I have no idea why we couldn’t pre-order something before the different coatings a d spices were added. a few days which was frustrating. Breakfast is ok - can sometime

We have stayed nearly a week in the holiday inn resort montego bay in jamaica and we were very happy when we left. First of all, we has to say, the resort itself has a very very beautiful beach, calm ocean, what is good for kids, and the gardens/surroundings are nice as well. So we give it the 2 points. But that is almost all what is good about this place. Here is a list of things we did not like about our stay: - Before our arrival we emailed to the resort a few times (about 3 weeks before arrival date) because we had some questions about our stay, all our emails remained unresponded - upon arrival nobody welcome me as IHG diamond member - upon arrival i did not received my IHG welcome points, i had to asked 2, 3 times the following days - Upon check in we got a room, what was told to us, it would be a room upgrade. The room was horrible and we did not like the view. So we asked for another room (by phone). We were told, a bellman will come and pick our lagguage and bring us to another room. But the bellman did never appear, so we had after 12hrs. of flight, with 2 small kids, to carry our things by ourselves back to reception - after beeing in new room, we could not close the balcony door, it was broken, the maintenance we had to call twice until finally somebody came - there is a safe in room but no instruction, we had again to call some technician to explain this to us - there is a huge fridge in room, but no possibility of bringing drinks to room, only by purchase from store, what is non sense in an all inclusive resort - we got told upon check in, we can use vip club for eat and drink, when we arrived there, they told us, kids are not allowed in there, so we had to search another place to eat, nobody inform us about that policy, we were tired and just want to eat sth fast. by the way at this time we were only guest in that vip club, who would we bother then? - many times in restaurant the soft drink machine runs out of all soft drinks, so we has to drink from 1,5L plastic bottles and share them also with other guests. Assistant manager told us, it is because they ran out of Co2 so they are not able to run the soda machines. Surprisingly the soda machines worked few steps away from the restaurant, at barefoot (pool bar). - For drinks everywhere (also at lunch and dinner) they use old looking plastic cups. The plastic cups they wash so quickly, they still smell from other customers, awful. Not hygienic. - staff who deal with food in restaurant or at the bars are not wearing any gloves, they touch dishes or sometimes also food directly with bare hands, very unhygenic!!! (see picture) - some food you see every day, it looks like from 3 days ago and just heated up. It is like „for the guests just the rests“ theme - there are all day and evening some plates from other guest with remaining food in the hallway, very unhygenic and looking not very tasty (see pictures) - all corridors are also full of sacks with used blankets, feels

I Stayed with my family of 6 adults in this hotel for a weekend to connect flying from Montego Bay Airport. All the Staff was very welcoming from reception porter, restaurant and bar staff were all so accommodating and friendly . The hotel Location was awesome right across from beach with free access for Guest. The hotel provides beach towels. Please be aware you have to pay for a lounge chair on the beach. The hotel restaurant was excellent they had a great choice of Jamaica cuisine all inclusive is good value . There is a day time grill bar serving Pizza , hot dogs, fritters , chicken, and chips, There is ice cream , fruit snack available. A small but cosy pool area is available and a hot tub. The cocktails in the main bar well enjoyed where you can sit in or out and listen to my choice of reggae music playing all day. The evening has light entertainment also very good but if you don't want to venture out there lots of bars and clubs on the strip but I chose to stay in the hotel and enjoy the atmosphere with the DJ who had us dancing away the night. I would definitely come back and certainly recommend this friendly hotel.

Another delightful stay. We book this hotel for our friends to enjoy and experience the beauty of this hotel

The resort was very beautiful an private. Everyone was very nice an helpful. When I return I would like to stay at toby's again.

Excellent staff from the Wayne the shuttle driver to the front desk clerks Mervina and Beverly and the activities clerk Marsha. Housekeeping and bell hops gave excellent service. Housekeeping surprised me with a beautiful birthday surprise designed with flowers and towels on my bed!! Very clean modern room with large flatscreen had firestick tv steaming! Fridge wasn’t working properly and hot water kept going out but it was fixed quickly. Ice bucket / coffee pot present but must get ice from restaurant. Dining staff very accommodating. Food was ok. Breakfast is complimentary with local menu mixed with American items. Loved eating overlooking the spectacular views of the ocean and planes flying in nearby at MJB airport. Lunch and dinner not comp. I ate down the cul de sac at Peppa’s Restaurant which had amazing food. Property interior is very nice and the views leading to the ocean overlooking the tourist areas spectacular! One can see the The hotel sits on a hill so ging to and from tourist activities like the hip ***** and other tourist attractions nearby is 1.5 miles walking but a 30 min walk around and down the hill. BUT THE TRANSPORTATION TO AND FROM THE TOURIST ***** SHOULD BE COMPLIMENTARY. I spent most of my money on shuttle service which only was less then 2 miles!! Each way is $20!!! Free shuttle service should be offered only to the main ***** because it is dangerous walking around a hilly terrain faced with speeding cars and trucks. The location on the map is somewhat deceiving. It’s best to rent a car just to go down the hill. Hopefully shuttle service will change soon and service ran periodically at least 2 times an hour to the ***** and back.

Incredible vacation at Half Moon Bay Rose Hall Villa! Staff made it perfect with their huge smiles and can do attitudes! Thank you Mr. Young, Karen, and Chadilla a/k/a Butler: Waiyaki... Cook: Karen... Room Attendant : Chadilla. Entire resort was clean, picture perfect, and full of friendly, happy staff. Food was over the top and various beaches with beach service including fresh coconut water right out of the shell was amazing. Audrey helped coordinate a private party with calypso band, magnificent beach bonfire and decorations! Joy was always available to provide island bling to buy and Nictoria seemed to be everywhere always remembering our names and favorite beverages. Thank you Half Moon Bay and staff for giving all 10 of us a vacation full of wonderful memories to last a lifetime.

I had an amazing vacation at S hotel. The service was top notch! I had issues with the bathroom upon checking in, and the assistant GM immediately upgraded my room and added free massages to compensate for the inconvenience. The food was delicious and the overall atmosphere was warm and welcoming. If you’re a sunset lover, then you’re in for a treat! I will definitely be returning.

TRANSFER TIME - approx. 20 mins from airport HOTEL STAFF - some of the staff have been fantastic - Kellon (special-K) is a fantastic, wonderful man and we have loved chatting with him. Also a special mention for Trevayne and Gary but this can’t be said across the board. If you have an issue or problem, don’t expect it to be sorted out. The typical response is ‘there isn’t much we can do….’ ROOMS - Rooms are dated and could do with modernising. We had a 2 bedroom part-ocean view in block C (3 accommodation blocks). Block C is furthest away from what I would call the ‘party pool’ and where evening entertainment happens, however, our room was still extremely noisy at night - it is NOT soundproof at all. The wind gusts through the whole suite through poorly fitted doors and windows. The room overlooks the main road on one side which means more noise on top of the wind and on the last night (after no sleep for 7 nights) there was a big wedding right outside of the room with no forewarning from the hotel at all.i have a health condition that relies on getting good sleep and the hotel wasn’t interested in sorting it out in the slightest. Our room also has a kitchenette area (you may see these in the photographs) but don’t expect to be able to use it - there are no pots and pans, crockery etc and no kettle/coffee maker. Other than the fridge - it’s kind of a bit pointless being there. The fridge is stocked with fizzy drink, bottled water and cans of red *****e beer. Rooms are cool enough with the air conditioning (this is from someone who can get very hot and needs good air conditioning). FACILITIES - there are two pools and a man-made beach area. There are more limited sunbeds around the pools compared to the beach which has lots of sunbeds (the ocean is warmer than the pools). I would describe one pool as being quieter than the other. I didn’t visit the gym or spa and didn’t have need for the kids facilities. There is entertainment but we don’t really access this when on holiday so I can’t comment much on it. Sunbed towels are readily available at no extra charge or deposit. FOOD AND DRINK - if you are looking for a traditional ‘buffet’ style eating system then this isn’t for you. There is a buffet for breakfast and lunch but bot for the evening meal. For this you go to one of restaurants having prebooked a table or just turn up and then wait for a table to become available (we never waited longer than 30mins). There is a steakhouse, Italian, Asian food, mexican food. My husband has an unusual food allergy which I tried to sort out with staff but they never seemed to understand what the issue was - so he ended up eating steak for dinner most days and us eating separately so my so and I could wat more varied food. Not what you want on a family holiday, eating in separate locations. I have no idea why we couldn’t pre-order something before the different coatings a d spices were added. a few days which was frustrating. Breakfast is ok - can sometime

We thoroughly enjoyed our stay 3/22-3/25 My family and I felt so safe.. The Covid protocol was top notch everything was very clean starting with the cleaning of our shoes and luggage upon arrival.. We were greeted daily with smiles and warm hearts.. The cabana we rented by the ocean was so nice you just can’t beat the view.. My apologies but I can’t remember the young mans name who so kindly brought my daughter a plate of sweet treats he was so kind and attentive.. Jeanelle was so sweet I think she works with activities we talked to her everyday she is such a sweetheart she asked us how our day was going everyday and always let us know what was going on.. She was awesome!! Last but not least the Chef... his name is Calvin he was the highlight of our trip!! He was so kind to come out and talk to us.. I asked about making the festival bread our waiter sent him right to the table.. He was so kind to write the recipe down and make sure we were enjoying our food and also he brought out some fruit for us to try.. My mom completely adored him.. We LOVE CALVIN !! My daughters favorite was the sweet lady who braided her hair that was one of her favorite parts of the trip.. Suggestion the salon should put the ladies who braid in the window so when guests walk by they can see how awesome they are with hair.. I guarantee it would generate more business.. We can’t wait to visit the Hilton again soon... Blessings from Kentucky and Indiana