Fairmont Mara Safari Club

Pros: location is excellent, very nice amenities, food is very good, and game drives with Moseka were also good (despite not finding a male lion). I was injured during this trip and the nurse Betty took great care while redressing my wounds. All staff were very polite. The property itself is beautiful. Wake up service and morning coffee delivery was a very nice personal touch. View of mara river and hippos grunting away will never be forgotten. Cons: disorganised staff - they didn't know we were on our honeymoon trip despite telling them in advance. Phone did not work in the room and our room was in the far wing of the property. There were a lot of staff at the property who mentioned that they are assigned to us specifically but then we had to rely on the other staff. During checkout, they couldn't figure out we had prepaid in advance. They booked hot air balloon for us on the day of checkout only to then later rush us to pack in hurry when they could have simply told us to keep our luggage ready a day in advance.

Amazing Stay ! Amazing Staff ! Amazing Hotel The stay was enchanting. Our room overlooked the Mara River, allowing us to watch the hippos bathe daily. The staff was invariably friendly and smiling. Rose, our waiter, was perpetually cheerful. Caleb, in housekeeping, delighted us with charming notes. Moseka, our safari guide, impressed us with his extensive knowledge and knack for finding incredible spots. Nancy, the hotel manager, made it a point to check on us daily, ensuring our satisfaction. In summary, the experience was exceptional, and I am eager to return. My gratitude to Fairmont for their exceptional service!

Our honeymoon at Fairmont Mara Safari Club was the best and most memorable experience of our lives! Every moment was exceptional, thanks to the incredible staff who made us feel so at home. Special thanks to Lenkoko, who went above and beyond to ensure we had the best safari adventure; to Mary and Gerald, whose warm hospitality and attention to detail made our stay unique and delightful; and to Adan, who made us feel like we had a home away from home. We highly recommend participating in as many experiences as possible and definitely not missing a safari. We were lucky enough to see 4 out of the Big 5, but also encountered so many more amazing animals. The hot air balloon experience is also a must! While it’s the most commercial, you can’t beat the breathtaking views of the plains from the balloon, and the bush breakfast included is a real "pinch me" moment. Gerald and his team are also expert mixologists—don’t miss trying their locally inspired cocktails, especially the dawa! I also had a massage during my stay which I couldn't recommend more. In terms of facilities, they are superb. The tent design makes it feel more authentic , but it's a very luxurious stay with all the amenities and services you'd expect to see at a Fairmont. We couldn’t be more grateful to the entire team and have already recommended this magical experience to all our friends and family. We can’t wait to return someday! Patricia & Seb

We had the best family holiday at the Fairmont Mara. Huge thank you to the amazing team that looked after us. Caleb - thank you for being the best pen pal to my daughter, she thoroughly enjoyed the notes you left for her every day in our room and loved writing back to you! Vivian, Rose, Beth thank you for your amazing hospitality. I can’t recommend this hotel enough, the rooms are stunning, grounds are beautiful, food is plentiful and delicious and experience was the best we have ever had. We loved spending time in the pool during the day, checking out all the hippos at hippo corner, the balloon ride, safari (seeing 4 out of 5 of the big 5 repeatedly) and visiting the Masai village. A magical experience that we will never forget!

I spent a week at the Fairmont Mara club. I have stayed in many hotels and I have done a few safaris, this was an experience beyond anything I ever imagined. Usually after a few days I tend to miss the comfort of my home. This was not the case at the Fairmont. I never even thought about going home and was surprised when the last day was upon me. I have hardly ever felt this welcomed and looked after. The entire staff was absolutely wonderful, warm and kind. Firstly, the driver/guide who was assigned to me was truly remarkable. I have met excellent guides before but this man was something else, he is in an another league entirely. Alfred is a Masai, so he knew the area to a level I can’t even claim to know my own hometown. I did all my game drives with him (including night game drive). I also did a bush walk which was an unforgettable experience. He patiently taught me about the plants and showed me the tracks of the animals (we got to see hippos quite close and many other animals). I dare say I learnt a great deal from Alfred. I also did a bike ride and on that occasion Charles and Ruben went with me, they were both really great. That 24km bike ride was rather fun and challenging which was exactly what I needed. The room was luxurious and comfortable. Everything is provided including an excellent hairdryer, shower gel, shampoo, conditioner, body lotion, shaving kit, cotton buds/earbuds and a safe. The bedding is very comfortable, I slept soundly despite it being in a tented camp. The extra touch of leaving a hot water bottle in the bed to warm it up before bedtime was the most wonderful experience. Geoffrey looked after my room throughout and he did an incredible job. The food was exceptional every time. I dare say I ate far more than I should have. The hotel has a garden where they cultivate many of their vegetables, fruit and herbs, this means everything is very fresh. They were also very accommodating of dietary requirements. I don’t mean just making do, they actually went out of their way to offer options that not only were gluten free and lactose but also delicious. The staff at the restaurant were all incredible. Rose and Mary were always so welcoming and kind. On my last day, they brought a cake and sang for me, I was incredibly touched by the gesture, made me feel sad to leave. A great thank you to all the team, including Nancy and Mercy. There were also other people who contributed to my wonderful holiday, I unfortunately am not good at remembering names.. If you are looking for a warm and welcoming oasis in the middle of the savannah, this is it, look no further. Though everything was perfect, if I had to say one thing could be improved is the lack of active activities or a gym. I’d say it would have been great to have a small gym to exercise a bit perhaps. However, I appreciate there isn’t much space to set this up but that would be a great addition. I will return, that’s for sure!