Hotels Near Balaly in Almaty

This hotel is a little expensive, but there is nothing to say about it. There are several Chinese-speaking ladies at the front desk who are very enthusiastic ^_^, and the bed in the room is also very big...

Rather simple and quite clean structure, located not far from the center of Almaty. My room was quite spacious and clean, equipped with a balcony, bathroom with shower, courtesy set, in particular I found the bed very comfortable. Overall it is a good structure, in my opinion not yet accustomed to welcoming tourists from all over the world. Breakfast and language barriers (only one receptionist out of four I've had to deal with spoke English) to be improved. For the rest, I would recommend it.

The breakfast was good, but not fantastic. The room was good and clean, there were some supplies in the toilette. Parks and places around the hotel are nice, and you can have a good walk around, if you wish. There were always noise (I'd assume cleaners did some work) quite early in the morning. Another issue is that the breakfast time in the morning is until 10am sharp, which is not convenient for people travelling from Europe for leisure. As I understood, there're no alternatives available. We asked a bottle of water and an additional blanked to the room, and it was challenging to get them. Particularly, with the bottle of water, as they refused to put the cost of it on the hotel room, but requested a cash payment. It was a surprise for us.

What a disappointing hotel. The service was awful throughout. Whatever the question the answer was always NO! Check in time was 2:00pm. I arrived at noon and asked for an early check in. NO! The room was ready but unless I paid $50 they would not allow early check in. (A different clerk did eventually check me in early) The restaurant closed at 7:00pm for dinner and there was no nearby option. I got take out and just asked for silverware and an empty glass. NO, you may not take to room. Eventually I procured a single fork (still no glass allowed in room. “People steal them”). 30 min later, a knock on the door asking for the fork back! Bar was horribly stocked. Red wine? NO. White Wine? NO. Just beer Breakfast opened at 7am. I arrived at 6:50 and just asked if I could have a coffee while i waited. NO. They ran out of juice, asked for more….wait for it…NO. Power was off several times, once for 2+ hours. Windows don’t open so it became very stuffy. Room was not cleaned one day. I asked just for fresh towels. I had to bring my used ones down to the front desk, where they counted them to be replaced. I guess their guests steal towels too! On checkout I asked politely if I could speak to the manager. “No manager here”. That kinda sums up the whole stay. Many, many better options here and this should never be part of IHG with the terrible service

In the case of generally expensive and low cost-effective hotels in Almaty, this is a very cost-effective homestay! The mountain is a wealthy area, and the air is good. The boss and his wife are very polite, and the breakfast is freshly made and prepared very considerately. After a tiring day at work, it is very comfortable to come back and sit in the yard to relax. I took a few photos of the dining area!

On a holiday in Kazakhstan for 15 days, my wife and I stayed at this hotel on 3 different occasions and have returned with mixed reactions - 1) 2 Nights on the first leg of our trip - Though the hotel and room looked a little rundown requiring refurbishment, it was a comfortable stay and service though, very stiff and formal, was acceptable. Breakfast - Very good; Communication - Poor due to most staff members being unable to communicate in English. 2) 1 Night on the second leg - Room very good. Service - Stiff but again acceptable. Breakfast again very good and communication poor. BUT the worst part was that the integrity of house keeping and reception staff was suspicious. While checking out after our first stay, my wife had left behind a set of clothes in the wardrobe. This came to realization, after reaching our next destination and I immediately called up the hotel and informed them. The lady assured that she would check and ring back, which she never did. When we checked-in around 5 days later, I was told that house-keeping had reported that nothing was left behind. My wife was firm and we asked to speak to a senior manager or the GM. It was then that we were asked to please wait for a recheck once again. One hour later, I received a call in my room, requesting me to collect the dress from the reception, without the courtesy of having it sent up to our room. 3) 1 Night on the last leg, before taking our flight back home. Room - Small and in very poor condition with walls having peeling wall paper and stains, Shower room, very small restricting mobility for me at 184cms height. I requested if the room could be changed but was answered with a curt - SORRY. OVERALL - This hotel definitely needs to upgrade it's service which is the FIRST ESSENTIAL in the hospitality business. A mechanical smile and words of welcome are not enough to convince a traveller to come back. If my bookings were not pre-confirmed, I would certainly not re-visit after our experience on the second time.

The hotel is located in the villa area under the kok tobe mountain, south of Almaty City. There are not many rooms, but each room is large and the facilities are very good. There are Chinese chefs who provide a lunch and dinner buffet or a la carte. 20 minutes walk to the top of the mountain (about 1.3km) There are very good restaurants, of which abay has Kazakh meals, outdoor seats can see the scenery of Almaty City, and there are performances in the evening, which need to be booked in advance. Hotel staff can take to shooting, horse riding, fishing and other activities, need to pay extra fees. You can also send the plane for free. When we arrived in Almaty, due to the problem of the customs system in Kazakhstan, the customs was delayed for tens of minutes and the staff has been waiting. The hotel is not far from Almaty Medeu Snow Field, about 12km. The guy who dropped off the plane said that someone had booked their hotel when they came to ski in winter.

Hotel staff are polite and very accommodating,they fulfilled most request during my week long stay. However, the TV in the room only offers Russian and Kazakh programs tho there’s a lot of non Russian/Kazakh speaking guest. Wide variety of breakfast but gets repetitive during a long stay. Spa/sauna is complimentary but almost impossible to book, partly lost in translation as the staff in charge doesn’t speak much English and it’s always occupied for some reason.

This is the most disgusting hotel in all I have ever encountered. And it's not even small rooms - it's just a low price to explain. I arrived at work, lived 6 nights, during this time the room was never cleaned, did not change the clothes and towels! Even the trash was not removed. The breakfast was simply terrible - even the bake was able to spoil (all fat in oil, with a disgusting taste). The check was prepared two days (!) after the expulsion. Well, I didn't leave Almaty immediately, but just moved. In general, if you stay for a couple of nights without breakfast, then probably normal. But long stops aren't suitable.

The location of the house is not bad. Although the room is small, it is very clean. The aunt at the front desk is very warm and friendly. The bathroom is public, but very clean. This price is really good in Almaty