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Hotel Okura Amsterdam – the Leading Hotels of the World
4.3/570 Reviews

Hotel Okura Amsterdam – the Leading Hotels of the World

Amsterdam Oud Zuid Amsterdam|1.83km from Leiden Square (Leidseplein)
We decided to splurge on this 5 star hotel for a long anticipated family reunion. Unfortunately the experience was marred by a series of disappointments caused by utterly incompetent hotel staff. When I called ahead on the day of our arrival to request an early check-in the hotel rep. sternly informed me that I would have to pay a 120 Euro charge for the privilege! We are experienced travelers and never have we encountered such a demand. We took our chances regardless and decided to show up 2 hours early. Sure enough, our room was already ready and we were allowed to occupy it at no extra charge. Things really started to go south when a limousine that I had arranged for separate airport pickup of my daughter’s family through the concierge showed up at the airport unequipped with a baby car seat. I had expressly requested this when I booked the service. This was also specified in the booking confirmation sent by email to me by the concierge. The reaction I later got when I complained to the concierge was that I was not charged extra for the baby seat - as if this was the main issue! Furthermore, this was the first time that I was informed of such a charge, as no mention of this had been made in the email confirmation of the limo reservation which I originally received from the concierge. More importantly, what is more concerning is the utter indifference he showed for the safety of a guest’s infant grandchild. All that concerned him was the money angle to the failure. Things soon got worse. When we checked into our room we lifted the bed cover to discover several hairs and multiple red and yellow stains. Unbelievably, the chambermaid had neglected to change the bedsheets. This, in a 5 star hotel! After we called reception, staff was quickly sent to our room to change them. We never heard further from management about this. We later had dinner at Serre restaurant onsite and left the place hungry. The chef seems to focus on presentation and less on the reasonableness of the portions. My wife had a fish main course which was equivalent to 3 forkfuls. The minuscule dessert was pretty to look at but was grossly inadequate even for one person. The restaurant style is a throwback to the old Nouvelle Cuisine school. For the icing on the cake: a voucher for a round of drinks on the house at the rooftop bar that the guest services manager had kindly given me was bungled by the bar staff. When I arrived home I discovered a mysterious charge of 66 Euros by the Twenty-Third Floor Bar. The bar staff set new standards of incompetence in taking my voucher and charging me anyway.I had to call the hotel for credit but I am losing money anyway from the spread in exchange rates used by credit card companies. To be fair, the Superior View room was extremely spacious and comfortable with a magnificent view. The large pool and ample spa facilities were enjoyable and a significant convenience . Also the reception desk personnel were very professional and welco

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Top rated hotels in Amsterdam

Searching for hotels near Leiden Square (Leidseplein)? Compare room rates and reviews to find your ideal stay.
Hotel 717
4.5/570 Reviews
Canal Belt
Hotel 717 lives up to its buzz and in fact, exceeded our expectations. From start to finish our stay was delightful. We were greeted warmly at the front doorstep and treated to a welcome cocktail after checking in. The property is beautiful! Expertly curated with whimsical, decorative details throughout. Our room was spacious, and the bed + bedding were sublime. Staff was exceptionally kind, with extra special praise earned by Camilla and Wolf who went above and beyond for us! It was quite difficult to leave Hotel 717, although the send-off tin of cookies eased our sadness and heightened our hopes to return asap. Thank you, Hotel 717! We are grateful for you all!
Hotel Amsterdam Inn
3.3/516 Reviews
I've read a few reviews before going there, and I do understand where some are coming from, but definitely not others... the rooms are indeed small, but they have all the space you need, specially if you're travelling alone. You can barely hear the noise outside (you can hear the planes flying by or the ambulance on the street, but it's very muffled) and the rooms have good sound insulation + heating. The issue is the other clients staying at the inn that don't have common sense and respect for anyone else and just arrive late at night screaming and talking loud for no reason... you really can't blame the hotel for that. The public transportation is amazing there, with tram and direct bus from Schipol airport nearby. I've went to a concert in Melkweg, so also very close to the arena, which was the purpose of my trip. It's pretty much center Amsterdam, so it is an old building, so the stairs are a bit small. It wasn't my case, because I had only a small bag, but the hotel staff asked the couple in front of me if they needed help carrying their bags upstairs. So the staff goes extra and beyond to try to be helpful. Would return there a next time.
Dikker & Thijs Hotel
4.1/5106 Reviews
Canal Belt
Very good location, steps away from the tram lines 2 and 12. Centrally located between central station, Anne Frank and museum area. Many shops and restaurants in easy walking distance. Very quiet as we always ask for a room facing the rear. Rooms modest but typical for large cities. Continental breakfast available. We prefer a firmer, larger bed but with jet lag, we were fine for two nights.
Clayton Hotel Amsterdam American
4.4/5112 Reviews
Just wow , first time at the Hard rock Amsterdam but will not be the last . Great part of town lots of restaurants and bars and easy walk to centre . The room are luxurious and I believe all different . The staff are so friendly . Clean good value and and amazing breakfast . Would recommend
La Boheme
4.3/562 Reviews
Welcoming staff (thanks Luca!) and a perfect location for visiting museum district, taking boat tour and living in authentic atmosphere of old city. Hotel doesn’t offer tea or coffee facility in the room but has it for free in the small cosy lobby, which was enjoyable. Tram stop is right in front of the hotel, which is super convenient on one hand but can be a bit noisy if your room windows are facing the street. Keep in mind that there is no lift and stairs are pretty steep, so for travelers with heavy suitcases this can be challenging. Single beds are comfortable but really narrow as in my opinion. Overall I recommend this hotel.
Quentin Amsterdam Hotel
2.9/565 Reviews
Location is in downtown area, close to clubs and restaurants and ******. You will surely stay in this hotel if you want to have more fun in Amsterdam.

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