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Hotel Okura Amsterdam – the Leading Hotels of the World
4.3/570 Reviews

Hotel Okura Amsterdam – the Leading Hotels of the World

Amsterdam Oud Zuid Amsterdam|1.92km from Vondelchurch
We decided to splurge on this 5 star hotel for a long anticipated family reunion. Unfortunately the experience was marred by a series of disappointments caused by utterly incompetent hotel staff. When I called ahead on the day of our arrival to request an early check-in the hotel rep. sternly informed me that I would have to pay a 120 Euro charge for the privilege! We are experienced travelers and never have we encountered such a demand. We took our chances regardless and decided to show up 2 hours early. Sure enough, our room was already ready and we were allowed to occupy it at no extra charge. Things really started to go south when a limousine that I had arranged for separate airport pickup of my daughter’s family through the concierge showed up at the airport unequipped with a baby car seat. I had expressly requested this when I booked the service. This was also specified in the booking confirmation sent by email to me by the concierge. The reaction I later got when I complained to the concierge was that I was not charged extra for the baby seat - as if this was the main issue! Furthermore, this was the first time that I was informed of such a charge, as no mention of this had been made in the email confirmation of the limo reservation which I originally received from the concierge. More importantly, what is more concerning is the utter indifference he showed for the safety of a guest’s infant grandchild. All that concerned him was the money angle to the failure. Things soon got worse. When we checked into our room we lifted the bed cover to discover several hairs and multiple red and yellow stains. Unbelievably, the chambermaid had neglected to change the bedsheets. This, in a 5 star hotel! After we called reception, staff was quickly sent to our room to change them. We never heard further from management about this. We later had dinner at Serre restaurant onsite and left the place hungry. The chef seems to focus on presentation and less on the reasonableness of the portions. My wife had a fish main course which was equivalent to 3 forkfuls. The minuscule dessert was pretty to look at but was grossly inadequate even for one person. The restaurant style is a throwback to the old Nouvelle Cuisine school. For the icing on the cake: a voucher for a round of drinks on the house at the rooftop bar that the guest services manager had kindly given me was bungled by the bar staff. When I arrived home I discovered a mysterious charge of 66 Euros by the Twenty-Third Floor Bar. The bar staff set new standards of incompetence in taking my voucher and charging me anyway.I had to call the hotel for credit but I am losing money anyway from the spread in exchange rates used by credit card companies. To be fair, the Superior View room was extremely spacious and comfortable with a magnificent view. The large pool and ample spa facilities were enjoyable and a significant convenience . Also the reception desk personnel were very professional and welco

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Top rated hotels in Amsterdam

Searching for hotels near Vondelchurch? Compare room rates and reviews to find your ideal stay.
Amadi Park Hotel
4/5103 Reviews
Oud-West
Eccentric place: one of two “hotels” located in what is essentially a building of residential apartments. The Amadi has the reception on the 4th floor and our room was on the 2nd. Stairs/lift take you past residential floors. Pros: Manager was really helpful when we needed to get to the local hospital. Reasonably good location just outside the main canal ring but within walking distance of everything, with tram stops nearby. Local area has plenty of eateries. Room quiet and bed comfortable. Cons: Over-priced for what it is - feels more 3 star than 4 star. No breakfast facilities (though plenty of places nearby) Odd-shaped room with barely any space on one side of the bed. Temperature control on aircon didn’t seem to do anything. Coffee machine didn’t work - a few drips after a lot of straining. And nothing for non-coffee drinkers. List of TV channels didn’t fit with actual channels. BBC1 and BBC2 listed but we never found them. Bathroom poorly designed - a small circular sink with a really small shelf. A slight smell of drains.
Princess Hostel Leidse Square Amsterdam
2.7/551 Reviews
Oud-West
It's quite clean. It would be better if the charger has power. It's like thunder when passing the tram outside. But at this price in Amsterdam, what kind of bicycle do you need?
Hotel 74
3/518 Reviews
Oud-West
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Hotel JL No76
4.3/5112 Reviews
Amsterdam Oud Zuid
In the whole hotel we enjoyed it very much. We were only one night.It appears very good.Outside it seems ordinary but inside it really is a girl.Everything reminiscent very much modern art. We had a room in the ground floor, but it had a high window that was very well illuminated inside. You have a cooker and a coffee machine in the room and this is always a good thing for us because it is a service we appreciate especially after long walks. The only fault I can't tell if it was because we were at -1 is that at some point of the night the bathroom smells also importantly discharged. The morning is gradually disappearing because we haven't heard anything at the day when we arrived. The location is not just in the center even if you get 30 minutes walking or you have the tram that is quick. It was a good point for us, however.
Huygens Place Amsterdam
4.3/570 Reviews
Oud-West
Hotel location is OK, convenient travel, clean and sanitary, complete facilities, cost-effective, suitable for travel, the room is not large, no major problems found, we recommend everyone to stay.
Quentin England Hotel
3.1/545 Reviews
Oud-West
ATTENTION!!!!!!!! Worst stay ever, -Rooms are so cold, so you need to wear all ur clothes in order to sleep. -So dirty, the ground, bed, and the shower are really disgusting. -Last day of our staying we found out that the bed is full of insects. -The reception staff is mostly nice, so they could cover their hotel management. -TV does not work. -Wifi almost has no coverage. -3 nights without taking shower because it was broken (had to make it out of the hotel), they had put it in way so it would not look broken. -Breakfast: you will be alone, with only 4 slices of cheese and ham, and old toast. PS: While I was smoking outside I had a talk with a neighbor, and he told me this place is a homeless shelter. And the manager or responsible has changed it recently, to rent out the rooms for 2 hours to whoever. I'm not sure about this information but it looks true.

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