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Hotel Okura Amsterdam – the Leading Hotels of the World
4.3/571 Reviews

Hotel Okura Amsterdam – the Leading Hotels of the World

Amsterdam Oud Zuid Amsterdam|1.8km from Tulip Island
We decided to splurge on this 5 star hotel for a long anticipated family reunion. Unfortunately the experience was marred by a series of disappointments caused by utterly incompetent hotel staff. When I called ahead on the day of our arrival to request an early check-in the hotel rep. sternly informed me that I would have to pay a 120 Euro charge for the privilege! We are experienced travelers and never have we encountered such a demand. We took our chances regardless and decided to show up 2 hours early. Sure enough, our room was already ready and we were allowed to occupy it at no extra charge. Things really started to go south when a limousine that I had arranged for separate airport pickup of my daughter’s family through the concierge showed up at the airport unequipped with a baby car seat. I had expressly requested this when I booked the service. This was also specified in the booking confirmation sent by email to me by the concierge. The reaction I later got when I complained to the concierge was that I was not charged extra for the baby seat - as if this was the main issue! Furthermore, this was the first time that I was informed of such a charge, as no mention of this had been made in the email confirmation of the limo reservation which I originally received from the concierge. More importantly, what is more concerning is the utter indifference he showed for the safety of a guest’s infant grandchild. All that concerned him was the money angle to the failure. Things soon got worse. When we checked into our room we lifted the bed cover to discover several hairs and multiple red and yellow stains. Unbelievably, the chambermaid had neglected to change the bedsheets. This, in a 5 star hotel! After we called reception, staff was quickly sent to our room to change them. We never heard further from management about this. We later had dinner at Serre restaurant onsite and left the place hungry. The chef seems to focus on presentation and less on the reasonableness of the portions. My wife had a fish main course which was equivalent to 3 forkfuls. The minuscule dessert was pretty to look at but was grossly inadequate even for one person. The restaurant style is a throwback to the old Nouvelle Cuisine school. For the icing on the cake: a voucher for a round of drinks on the house at the rooftop bar that the guest services manager had kindly given me was bungled by the bar staff. When I arrived home I discovered a mysterious charge of 66 Euros by the Twenty-Third Floor Bar. The bar staff set new standards of incompetence in taking my voucher and charging me anyway.I had to call the hotel for credit but I am losing money anyway from the spread in exchange rates used by credit card companies. To be fair, the Superior View room was extremely spacious and comfortable with a magnificent view. The large pool and ample spa facilities were enjoyable and a significant convenience . Also the reception desk personnel were very professional and welco

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Top rated hotels in Amsterdam

Searching for hotels near Tulip Island? Compare room rates and reviews to find your ideal stay.
Princess Hostel Leidse Square Amsterdam
2.6/552 Reviews
Oud-West
It's quite clean. It would be better if the charger has power. It's like thunder when passing the tram outside. But at this price in Amsterdam, what kind of bicycle do you need?
Hotel 74
3/518 Reviews
Oud-West
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Hotel JL No76
4.3/5113 Reviews
Amsterdam Oud Zuid
In the whole hotel we enjoyed it very much. We were only one night.It appears very good.Outside it seems ordinary but inside it really is a girl.Everything reminiscent very much modern art. We had a room in the ground floor, but it had a high window that was very well illuminated inside. You have a cooker and a coffee machine in the room and this is always a good thing for us because it is a service we appreciate especially after long walks. The only fault I can't tell if it was because we were at -1 is that at some point of the night the bathroom smells also importantly discharged. The morning is gradually disappearing because we haven't heard anything at the day when we arrived. The location is not just in the center even if you get 30 minutes walking or you have the tram that is quick. It was a good point for us, however.
Hotel Atlas Vondelpark
3.8/548 Reviews
Amsterdam Oud Zuid
I hate to say anything negative because the staff we met were so friendly and helpful but the hotel is really shabby. Our room was run down and very basic; I thought it could use a complete overhaul. We didn’t have basics like a hair dryer or iron but did have a safe, TV and kettle. Aside from the shabbiness my main issues was the bed. The bed was so uncomfortable, I didn’t sleep well at all. However the location is great, right next to the park and a short walk to public transport, I did walk in to the city centre one morning and it took about 40mins. The area around is beautiful too, very quiet part of the city with fab restaurants and bars. Overall though I wouldn’t stay here again unfortunately.
Hotel City Garden Amsterdam
3.5/5104 Reviews
Amsterdam Oud Zuid
The location of the hotel is very good. In the museum area, various museums can be reached on foot. The front desk of the hotel is very polite. The lobby has free ice cubes and freshly ground coffee. The back of the hotel is Vondel Park. Take a step and see the local People's outdoor leisure is very good. The hotel's room is not big, it is not recommended to care about the size of the room.
Maison Elle Amsterdam
4.4/547 Reviews
Oud-West
It ’s so cute. If it ’s not a taxi pick-up, it should be hard to find. There is no signboard. There is a welcome drink .. The food is ok, but the room is very small enough to leave without room for luggage. The floor to the other side has to take a narrow staircase, it is very difficult for girls to carry luggage. A little overpriced .. Although the hotels are expensive during the exhibition, but the city center hotels at the same price, the rooms are mostly large.

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