To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location3.7
Amenities3.7
Service3.7
Cleanliness3.7
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All reviews(106)
Positive reviews(5)
Reviews with photos/video(1)
Negative reviews(1)
Guest User
Deluxe Two Queen Room
Stayed in sep. 2024
Family
1 review
4.5/5
Great
Posted on 10 sep. 2024
Hello we arrived earlier than our time and Alexa was very thoughtful and helpful! Our ac unit was not working and we were moved to a bigger room without any extra charges and the ac unit worked well and kept us cool which was a relief because the weather was in the 100s which is very unusual. The complaint I have is the hotel is a bit run down and one of the guest was smoking *** because you could smell it throughout the hallway. I would possibly stay at portofino again but it really needs a renovation staff is very friendly and helpful no complaint with staff!
Guest User
Family And Kids Suites
Stayed in juni 2024
Family
4 review
2.0/5
Posted on 18 juni 2024
We have always stayed at that hotel every year that me and my family visited Disneyland but now I think it was the worst experience we had, the guests who were above us made a lot of noise and we complained in the office but I think the hotel didn't do anything about it because they just kept doing it, I will never go back to that hotel
Guest User
Family And Kids Suites
Stayed in sep. 2024
Family
1 review
4.0/5
Very Good
Posted on 18 sep. 2024
The facility is close to the park.
Guest User
Deluxe Two Queen Room
Stayed in sep. 2022
Travel with friends
3 review
4.2/5
Very Good
Posted on 13 sep. 2022
Its a comfortable hotel in a great location, it also feels very safe. I just didn’t like the little stuff like the TV wasn’t a smart TV so i couldn’t cast nothing from my phone and the shower head was lose. Didn’t expect that for the price I paid. But other than that its a nice hotel. Would stay again if i get it for a lower price.
KVB
Kid Suite
Stayed in nov. 2022
Couples
5 review
4.7/5
Amazing
Posted on 14 nov. 2022
Great location with great food around 10/10
Wusuoyoudenichengshinanyong
Accessible Two Queen Room with Roll In Shower
Stayed in aug. 2024
Family
8 review
3.0/5
Posted on 1 sep. 2024
Because we have to go to Disneyland at midnight, we chose a hotel near Disneyland. There is a parking garage, which can be entered by swiping a card, but the parking garage is not in the same building as the hotel entrance. It is OK in sunny weather. The hotel is within walking distance of Disneyland. There are pedestrians on the road and convenience stores that are open all night. The community is above average, not as deserted and scary as the neighborhoods in many American cities. The hotel looks old, and the facilities and hygiene are average. It is cost-effective to stay for only one night to have fun in Disneyland. The front desk staff is helpful and will provide travel suggestions. Thumbs up