Leonardo Hotel Antwerpen

The location is very good, right next to Antwerp Central Station, especially suitable for people who want to take the train to other cities every day. The room I got on the first night was not ideal, very small, strange, and noisy next to the road, but after communicating with the front desk, I was able to get a larger room the next day. Overall, it is cheap and the location is impeccable, and you can't ask for too much else.

After entering the room, the safe was locked and could not be opened. The room phone was silent and could not be dialed. After changing rooms, the safe door was open, but the lock could not be turned back, and the safe door could not be closed. It still could not be used. I asked the front desk to help solve it. The front desk told me that the person who could open the safe was not there and asked me to wait until 3 pm. More importantly, I found that the garbage of the previous guest in this room was not taken away, which was too uncomfortable. After waiting for more than 3 pm, no one came to fix the safe. I asked to change and upgrade the room again (I agreed to pay more), but the reply was that there was no room available. I asked to cancel the room, and the hotel said that the full amount that had been prepaid would not be refunded. I complained to Ctrip, and Ctrip immediately responded, saying: Give me the result in 30 minutes, please wait for her result, and let me wait patiently. Sure enough, within 30 minutes, it was coordinated with this hotel and changed a room. There was no problem with this room. I was just trying Ctrip at the time, and I didn’t expect it to be solved, because after all, there was a time difference, and there were language problems, etc., but it was solved to my great surprise.

Very bad, fraud, racial discrimination!!! This is a hotel that deliberately sells inferior products and is unreasonable. Don't fall into the trap and get cheated!!! The clear standard for booking on Ctrip is a standard room with a courtyard view and an area of ​​20-30 square meters. After checking in, the hotel gave me a small single room with an area of ​​less than 15 square meters and facing a noisy street as shown in Figure 1️⃣ Figure 2. I negotiated with the hotel, but they insisted that the order was this room (I showed them the check-in voucher, but they refused to admit it), and emphasized that the room type I booked was full, and it was the same even if I changed it, and they didn't agree to refund for the next two nights. I negotiated with Ctrip, but they still didn't refund or change it. Because it was already 9 o'clock in the evening, I had to endure the humiliation first. The next day, after Ctrip came forward and negotiated again and again, they reluctantly agreed to change to a standard room that was basically the same as the room type picture shown in Figure 3 and the Ctrip page on which I booked. For this kind of hotel with extremely strong racial discrimination, remind everyone to keep your eyes open and don't step into the trap!!! If you are not afraid of being cheated, go! ! !

For an older hotel, there is a risk of lottery for standard rooms, which depends on luck. The size of the room depends on luck. In addition, you have to go to the storage room to store your luggage. There is no service at all. We were arranged to stay in a small building, and we needed to drag our luggage up the stairs, which is worth noting.