Elegance Luxury Executive Suites - Adults Only Guest Reviews
4.5/5
Great
46 review
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Location4.5
Amenities4.5
Service4.5
Cleanliness4.5
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Positive reviews(30)
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Negative reviews(4)
Guest User
Deluxe Suite, Suite
Stayed in Sep 2023
Couples
1 review
2.2/5
Posted on Sep 18, 2023
I had a truly disappointing experience at Elegance Luxury Executive suits in Zakynthos. First and foremost, the prices are outrageously high for what you get. The basic amenities you'd expect in a luxury suite were sorely lacking. The shower had no hot water, which made for a miserable start to each day.
To make matters worse, it seemed like almost everything in the suite was out of order or in need of maintenance. From broken fixtures to malfunctioning appliances, it was clear that the property was not well-maintained.
One of the most troubling aspects of my stay was encountering a ****** bartender. This kind of behavior is completely unacceptable and tarnished the entire experience. It's disappointing that the staff didn't address this issue promptly.
Lastly, when I tried to relax at the swimming pool area, I was told there were "no towels" available. This is a basic amenity that should be provided without question at a luxury establishment.
Overall, my stay at Elegance Luxury Executive suits was a regrettable experience filled with disappointment and discomfort. I would strongly advise against booking a stay here. I almost forgot to mention the poor breakfast experience. The breakfast served at Elegance Luxury Executive suits was subpar at best. The options were limited, and the quality of the food left much to be desired. It felt like they were cutting corners even with this basic meal, further contributing to the overall disappointment of my stay.
Guest User
Deluxe Suite, Hot Tub, Partial Sea View
Stayed in May 2024
Travel with friends
6 review
5.0/5
Outstanding
Posted on Jun 21, 2024
Except for the location, which is a bit off, everything else is perfect! A very good stay experience. The first choice for vacationing with friends in Greece. The hotel has complete facilities, a beautiful environment, and the swimming pool is also very good.
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Anonymous User
Superior Suite With Private Pool
Stayed in May 2024
Travel with friends
17 review
5.0/5
Outstanding
Posted on May 22, 2024
The room is very new and has a little decoration smell. The water pressure feels a bit low. The hygiene is good. The staff at the front desk are very enthusiastic. The breakfast is buffet and the items are different every day. The taste is okay. The own swimming pool is very good🫶🏻
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Guest User
Deluxe Suite, Hot Tub, Partial Sea View
Stayed in May 2024
Travel with friends
1 review
4.2/5
Very Good
Posted on Jul 25, 2024
It's average, relatively old, but the service is OK and the location is very quiet
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Miller01
Superior King Suite with Private Pool
Stayed in Sep 2023
Solo travelers
18 review
5.0/5
Outstanding
Posted on Oct 14, 2023
It cost me 35 euros to get from the airport to the hotel. I felt really bad because the hotel was quite close. When I arrived, I felt cheerful when I saw the sea and the beautiful lady at the front desk. The room is large and has an independent private bath. Unfortunately, I didn't use it and only used the jacuzzi. The service staff of the hotel are very polite whether in the front desk, guest room or restaurant.
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6/7
Sarah.lf
Superior King Suite with Private Pool
Stayed in Sep 2023
Travel with friends
2 review
4.7/5
Amazing
Posted on Sep 24, 2023
Everything was perfect, the staff, the room with swimming pool, the calm of the hotel. THANKS
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Deluxe Suite, Hot Tub, Partial Sea View
Stayed in May 2023
Family
9 review
5.0/5
Outstanding
Posted on Jun 3, 2023
Located on a mountain in Zakynthos Island, the hotel has very complete facilities, very large rooms, rich breakfast, and very attentive service. The only downside is the remote location.
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Guest User
Deluxe Suite, Hot Tub, Partial Sea View
Stayed in Jul 2024
Couples
7 review
4.0/5
Very Good
Posted on Aug 30, 2024
Feeling pretty good
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Guest User
Deluxe Suite, Suite
Stayed in Sep 2023
Travel with friends
11 review
4.7/5
Amazing
Posted on Nov 20, 2023
Good value for money, recommend renting a car
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Guest User
Stayed in Sep 2024
Couples
3.0/5
Posted on Sep 13, 2024
We stayed here early September and we enjoyed our time here. Upon arrival we had a room upgrade and birthday balloons and banners kindly arranged by the staff which was lovely. The staff are polite and pool/sun loungers are what you see in photos. The day our air conditioning broke we were offered a new room to stay in whilst it got fixed which we appreciated. You do need a car or quad to access this hotel as it is a bit out of the way, not really walking distance to shops and restaurants. There is free parking. However, I wouldn’t say this hotel is 5 stars, it is 4 at best as there are part of it that need a bit of a refresh in terms of decor and cleaning, the breakfast available isn’t the best and drinks etc are expensive. There is no entertainment or atmosphere. It’s just not up to 5 star standard comparing to staying elsewhere. We had a broken shower that didn’t get fixed during our stay so we got used to low water pressure and sometimes cold showers and the WiFi isn’t the best and TVs aren’t smart ones. Unfortunately there is also a new villa I believe being built immediately in front which has obstructed the beautiful view. We did experience building works which was expected as it was end of the season but it wasn’t too noticeable. Overall I would return here, we had a lovely holiday and do recommend the hotel but for 5 star luxury I would recommend looking elsewhere.
Guest User
Stayed in Aug 2024
Couples
5.0/5
Outstanding
Posted on Aug 6, 2024
We stayed here for 3 Days and experienced good Services and a good Relaxation. The food and drinks are great. Good Cocktails and a kind and social bartender. Great and Clean rooms too. Thanks to the Manager and the Staff because they gave us everything we needed. We will come back!
Guest User
Stayed in Jul 2024
Couples
5.0/5
Outstanding
Posted on Jul 7, 2024
My wife and I booked to go to Zakynthos on June 14th this year and I ended up losing my passport... however, my wife called the hotel to ask for a change in the date of stay for two weeks in advance until we could resolve the issue of passport. And because it was a high season date, we thought it would be difficult for this to happen, however, they treated our case with great attention. With the passport issue resolved, we went to Zakynthos and when we arrived at the hotel we were very well received, the entire hotel staff were very attentive and helpful. We were given a room upgrade that made our experience even more wonderful! I thank all the staff for providing us with something incredible that we experienced during the days we were there and that we will carry with us for the rest of our lives!
Guest User
Stayed in Jul 2024
Other
5.0/5
Outstanding
Posted on Jul 5, 2024
This hotel is amazing having now stayed here twice. We arrived to be told that we had been upgraded into the new building into an elegance executive suite with panoramic sea view across to the island of Kefalonia. The breakfast was of amazing quality with a large choice of fresh fruits, yogurt, grains, and a hot sections of more traditional breakfast fare, all delicious. Breakfast and evening meals were taken in a new open covered area next to the pool which was light, airy and very comfortable. The hotel was peaceful and had all the facilities you would expect from a high class hotel. We were treated to some wonderful service from the very attentive staff, a big thank you goes to Chrissa and Stamatis for treating us like family. They go above and beyond to make sure you feel special. My wife and I love this hotel and will definitely be returning to a lovely island and an amazing hotel.
Guest User
Stayed in Jun 2024
Other
5.0/5
Outstanding
Posted on Jun 15, 2024
I have visited over 40+ countries and over 200 hotels. I can say: this hotel is amazing from A-Z. We had a elegance suite in the new building with panoramic view (upgrade), the breakfast was of amazing quality, the hotel was peaceful and had all facilities but what makes this hotel TOP is the extremely lovely staff, thank you a lot to all the staff and especially Christa and Stantis for treating us like family. They go over the top to make sure you feel comfortable. I came with my mother and she felt the same. God bless you. Strongly recommended! Def will come back.
Guest User
Stayed in Jun 2024
Other
5.0/5
Outstanding
Posted on Jun 1, 2024
I had such a fantastic time here on a solo holiday for my birthday! The staff were so friendly! Chrissy was amazing! The staff brought out a cake and sang for me on my birthday, they helped me organise excursions! I had a wonderful masssge and the food was amazing (half board). I really enjoyed my stay and I can’t thank the hotel enough for making sure that I had a special birthday! Would love to come back again! Stephanie from London!