shaps1
October 26, 2024
I had a good overnight stay here with my two daughters in many ways. Lots of lovely touches - the cards and treats when we arrived (the board game was a great touch) and the staff were very helpful. The grounds were stunningly beautiful and the buggy carts were handy to zip about in quickly when feeling lazy. However, one thing let down the stay: the consistent overcharging. I received three bills during my stay. On each bill I was overcharged. First bill - a 'discretionary' service charge was added on before I'd even stepped into the bedroom. This was more than £50 in addition to the quoted rate per night. Second bill - we were charged for two courses of the kids' meal x 2 therefore adding on an extra £10. Third bill - the £150 hotel spend included in the deal was not added to the bill so this was not deducted from our overall hotel spend. Overall, therefore, I was charged over £200 pounds more than I should have been on a single overnight stay. Having to point this out at each juncture of the holiday was embarrassing and made me feel rather cheap. At no point was a proper apology given, even on the third time at reception when I stated that this was the third time I'd been overcharged in less than 24 hours. I found this rather disappointing and let down an otherwise great stay.