Santo Domingo Hotels with Balcony

Good overall location and the refurbishment since the last time I stayed is a huge eye-opener. Good to see more investments going into the area El Conde as the place was going into decline.

María in housekeeping was extremely attentive and helpful. I love this hotel. It always feels like home! From reception, rooom service, poolside, and beyond. This is where you go when you want to feel like home without any distractions. I highly recommend it!

Overall it's OK, the room is low, close to the beach, the sea view room is very beautiful, and the transportation is convenient. The breakfast variety is quite rich, and there is also a big **PORK in the hotel

One night stay at start of birding trip, convenient spot close to botanical gardens. Helpful front desk staff but very slow. Clean room, all required facilities. VERY expensive rooftop bar. Nice variety at breakfast time

I get my reservation though the sales department. The person I deal with is very courteous, 1. I agree with couple of bad reviews here,,,,, Key issues, room outdated and moist smell on rooms and hallways, ( they are trying to fix the issues with dehumidifiers throughout the floor's hallway.... 2. front desk : they have inexperience front desk agents..... ( looks like no customer service skills training is happening at this location.... 3. to give the benefit of the doubt, this location has what is called club members that are not guest of the hotel, but they use the facility's gym, pool, sauna, and amenities from the hotel. so I think this ism the reason why the front desk and some of their staff lacks of just serv. skills. mix of people ...... and locals that visit or are member of the club are the med high class of the country and treat staff like if they are slaves..... so part of the problem lays in that, they try..... talking about the front desk staff....... 4. other staffs, they think they know everything..... one thing that bothers the most is when someone is trying to cover a fault with an excuse that doesn't even make sense.... please don't BS a Bs'r. 5. Rooms: other than having a moist smell, they lack of insulation ( sound proofing) you can hear everything that is going on on the other room, and when I say everything, is EVERYTHING..... my 11 years old asked me if they were killing someone on the other room..... 6. ammeneeties and restaurant staff, very courteous, and pleasant tried to accommodate me as much as they could possible can...... 7. Staff at 8th floor. they have a cigar lounge up there and more of a pleasant view away from most locals that visit the facility...... 8. if you want to have a nice sleep try executive rooms. everything is different.... by the way THIS IS A VERY CHEAP ($$$$$$ WISE) HOTEL.

What a wonderful Hotel & Resort! Not only does this place provide some incredible amenities and a fabulous Japanese Restaurant but it’s the service that truly delivers the experience. Huge shout out to Olga and Rafaela from the restaurants and the staff throughout the entire Resort for all being so kind and gracious. -R&R

I've stayed at this hotel a few times over the past few months, and thought it's about time I wrote a review. Honestly, this is the best hotel I've stayed at in Santo Domingo, hands down. What really impressed me is the service and how much they care about their guests. I've hopped around different hotels in the city, and I have to say, this place has a level of service that I have not experienced in higher-end hotels in the area even those within the same hotel group or from other big brands. I've stayed here about five times now, and every single time, the service has been spot-on. Whoever's in charge of training and hiring the staff here deserves major credit—the team should teach the staff at other Marriott hotels in the area a thing or two. The rooms are spacious with awesome views, and the breakfast and lounge food are top-notch. It's way better than what I've experienced in similar category hotels nearby. This might not be the type of hotel I usually go for, but the service and the staff's attitude keep me coming back. Big shoutout to the team for doing such a great job.

My wife and I chose La Casona Dorada for our recent trip, expecting a pleasant and secure experience. Instead, our stay turned into a nightmare. On our very first night, we discovered that housekeeping had stolen my wife’s wedding ring, an irreplaceable item of immense sentimental value. Despite the hotel boasting about its security measures, including surveillance cameras, our ordeal was met with indifference and ineptitude. We immediately filed a police report, hoping to recover our cherished ring, but neither the hotel staff nor the local authorities were able to resolve the situation. The hotel’s management offered no substantial assistance, leaving us feeling vulnerable and violated. Adding insult to injury, we decided to leave the hotel after this traumatic event, yet La Casona Dorada refused to refund the remaining days of our booking. This showed a complete lack of empathy and responsibility, further compounding our distress. Our experience at La Casona Dorada has left us deeply disheartened and wary of recommending this establishment to any travelers, especially those from Europe and America who expect higher standards of security and customer service. The lack of accountability, dismissive attitude towards such a serious incident, and refusal to refund our money highlight a significant failure in ensuring guest safety and satisfaction. Avoid this hotel at all costs if you value your peace of mind, personal belongings, and fair treatment.