Inna Bali Heritage Hotel

Inna Bali Heritage Hotel Reviews

Inna Bali Heritage Hotel

Banjar Lelangon, Jl. Veteran No.3, Denpasar, Bali, Province of Bali, 80111, IndonesiaView Hotel Details
Inna Bali Heritage Hotel
Inna Bali Heritage HotelInna Bali Heritage HotelInna Bali Heritage Hotel
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Inna Bali Heritage Hotel Guest Reviews

3.8/5
Good
33 review
Verified reviews
Location4.0
Amenities3.7
Service3.8
Cleanliness3.7
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All reviews(33)
Positive reviews(21)
Reviews with photos/video(6)
Awesome stay(7)
Great location(7)
Great service(6)
Negative reviews(4)
Camila
Deluxe Room with Garden View
Stayed in Apr 2024
Family
1 review
3.7/5
Posted on Apr 12, 2024
Not extremely clean but still, clean. Almost all staff proactive and ready to help- some don’t have a lot of English. Pool working and enjoyed a lot. Room big but small beds. A/C working very well. For the price is worth. Close to restaurants and supermarket
HoVictor
Deluxe Room with Garden View
Stayed in Jan 2024
Solo travelers
2 review
4.2/5
Very Good
Posted on Jan 24, 2024
Bath tub had peeling paint. Front gate decor shabby, worn. Need new paint. Hotel badly maintained. Transport not convenient,
Response from Property: Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Sales Marketing Executive Sukerni
Anonymous User
Deluxe Room with Garden View
Stayed in Jul 2023
Couples
15 review
3.5/5
Posted on Jul 23, 2023
Pros: Good value for money as the room was very cheap. Great location near the city center, park, markets and museum. Staff were friendly and helpful. Beautiful area. Cons: Room was a bit dirty and neglected. No hot water in the bathroom. Very noisy in the early morning and late evening. Unstable WiFi in the room. Conclusion: Good for a night while you're exploring Denpasar and need a budget hotel. Wouldn't recommend a longer stay.
Response from Property: Dear Our Guest, thank you for taking the time to share your feedback. While I hope you had a better experience on your visit yesterday, from feedback like this we are learning and we will use it to improve ourselves. We work hard to provide a great guest experience, and in this case, it is clear that we are not doing our best. If you give us a chance to earn your trust back, I will assure you that we will do our best to provide you with a great hotel experience as many of our guests love their good experience at this hotel. Sincerely, Sales Marketing Executive Sukerni
Zain
Deluxe Room with Garden View
Stayed in Feb 2024
Family
16 review
4.0/5
Very Good
Posted on Feb 8, 2024
Budget hotel near to city center and staff are nice
Response from Property: Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Sales Marketing Executive Sukerni
Guest User
Deluxe Room
Stayed in Feb 2023
Couples
1 review
1.2/5
Posted on Feb 21, 2023
We went to this hotel for three days, when we arrived we waited more than 5 minutes for the receptionist to arrive and another 5 minutes to have a luggage handler. They were clearly looking at us wrong and were condescending. The pool is dirty and was half empty for 2 days. You can hear Indonesian singers singing through a huge subwoofer at a bar that is literally inside the hotel. So for peace and quiet, come back later. The room is filthy, mold, stains everywhere, no cleaning of the rooms. No blankets, you have to ask for them in addition, they are wool comforters really not very pleasant and clean. The worst thing in the room was really the bathroom, I never saw a bathroom that stank so much, smell of urine embedded in the bathtub that we felt until the room. We put dozens of incense but nothing to do, the smell was embedded and we could not get it out. We have not had hot water in 3 days, only warm water. We also asked for ashtrays several times, without success. A really disgusting and dirty room with lizards on the wall when we arrived and not only. Photos that are not very similar, don't be fooled like us please. Positive points : In the center of the city, quite good internet connection, quite spacious rooms, fridge and kettle at disposal
Response from Property: Dear Our Guest, thank you for taking the time to share your feedback. While I hope you had a better experience on your visit yesterday, from feedback like this we are learning and we will use it to improve ourselves. We work hard to provide a great guest experience, and in this case, it is clear that we are not doing our best. If you give us a chance to earn your trust back, I will assure you that we will do our best to provide you with a great hotel experience as many of our guests love their good experience at this hotel. Sincerely, Sales Marketing Executive Sukerni
Guest User
Deluxe Room with Pool View
Stayed in Aug 2022
Couples
14 review
4.5/5
Great
Posted on Aug 17, 2022
The service was very good! I had clothes washed and repaired and there’s also a massage parlour. Beautiful swimming pool and restaurant!
Response from Property: Dear Our Guest, thank you for taking the time to share your feedback. While I hope you had a better experience on your visit yesterday, from feedback like this we are learning and we will use it to improve ourselves. We work hard to provide a great guest experience, and in this case, it is clear that we are not doing our best. If you give us a chance to earn your trust back, I will assure you that we will do our best to provide you with a great hotel experience as many of our guests love their good experience at this hotel. Sincerely, Sales Marketing Executive Sukerni
Guest User
Deluxe Room with Garden View
Stayed in Dec 2022
Family
1 review
5.0/5
Outstanding
Posted on Jan 2, 2023
Strategic places at center of Denpasar, it it so lucky we stay during Denpasar Festival event right in front Hotel, the service is good but if you look for Buffet Menu For Breakfast i not recommend it, the not provide it
Response from Property: Dear Our Guest, thank you for taking the time to share your feedback. While I hope you had a better experience on your visit yesterday, from feedback like this we are learning and we will use it to improve ourselves. We work hard to provide a great guest experience, and in this case, it is clear that we are not doing our best. If you give us a chance to earn your trust back, I will assure you that we will do our best to provide you with a great hotel experience as many of our guests love their good experience at this hotel. Sincerely, Sales Marketing Executive Sukerni
Frank
Standard Twin Room With Garden View
Stayed in Aug 2022
Business travelers
5 review
2.5/5
Posted on Aug 10, 2022
Only have a check-in until 22u which is only communicated after the booking. So I had to book another hotel due to an evening flight and didn’t get any refund.
Response from Property: Dear Our Guest, thank you for taking the time to share your feedback. While I hope you had a better experience on your visit yesterday, from feedback like this we are learning and we will use it to improve ourselves. We work hard to provide a great guest experience, and in this case, it is clear that we are not doing our best. If you give us a chance to earn your trust back, I will assure you that we will do our best to provide you with a great hotel experience as many of our guests love their good experience at this hotel. Sincerely, Sales Marketing Executive Sukerni
Heru Sukoco
Standard Twin Room With Garden View
Stayed in Dec 2021
Couples
5 review
5.0/5
Outstanding
Posted on Feb 6, 2022
Good view, place, and location with friendly staffs.
Response from Property: Dear Our Guest, thank you for taking the time to share your feedback. While I hope you had a better experience on your visit yesterday, from feedback like this we are learning and we will use it to improve ourselves. We work hard to provide a great guest experience, and in this case, it is clear that we are not doing our best. If you give us a chance to earn your trust back, I will assure you that we will do our best to provide you with a great hotel experience as many of our guests love their good experience at this hotel. Sincerely, Sales Marketing Executive Sukerni
Guest User
Standard Twin Room With Garden View
Stayed in Dec 2022
Family
6 review
2.0/5
Posted on Jan 10, 2023
Old,dirty,
Response from Property: Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Sales Marketing Executive Sukerni
Guest User
Standard Twin Room With Garden View
Stayed in Jun 2024
Solo travelers
109 review
5.0/5
Outstanding
Posted on Jun 29, 2024
The room and bathroom facilities are relatively old, but everything is clean and beautiful. The old hotel is very tasteful and the staff is warm and friendly. I will definitely stay here again if I have the chance.
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Guest User
Standard Twin Room With Garden View
Stayed in Jun 2024
Business travelers
6 review
5.0/5
Outstanding
Posted on Aug 6, 2024
Nice hotel. Both convenient and advantageous
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Guest User
Deluxe Room with Garden View
Stayed in May 2023
Solo travelers
11 review
3.7/5
Posted on May 18, 2023
Stayed for two nights - deluxe and standard room. The hotel is inexpensive, clean, normal pool and garden. The staff is friendly and ready to help with everything. .. But the rooms are shabby - either the water from the sink barely leaves, or the light does not turn off, I had to stick the switch with a plaster)
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Response from Property: Dear Our Guest, thank you for taking the time to share your feedback. While I hope you had a better experience on your visit yesterday, from feedback like this we are learning and we will use it to improve ourselves. We work hard to provide a great guest experience, and in this case, it is clear that we are not doing our best. If you give us a chance to earn your trust back, I will assure you that we will do our best to provide you with a great hotel experience as many of our guests love their good experience at this hotel. Sincerely, Sales Marketing Executive Sukerni
Vina Bali Cute
Standard Twin Room With Garden View
Stayed in Mar 2023
Family
2 review
3.2/5
Posted on Mar 19, 2023
The price is quite cheap for being in the middle of the city, the hotel is really very historic, spacious and very wide, but the water is really small
Original TextTranslated by Google
Response from Property: Our Valued Guest, Thank you for taking the time to share your feedback. While we hope you had a better experience on your visit yesterday, we learn from reviews like these and we will use them to improve. We work hard to provide a great guest experience, and in this case it's clear that we didn't do our best. If you give us a chance to earn your trust back, we will assure you that we will do our best to provide you with a good hotel experience because many of our guests loved their good experience at this hotel. Sincerely, Sales Marketing Executive Sukerni
aroimiki
Standard Twin Room With Garden View
Stayed in Mar 2023
Couples
23 review
4.0/5
Very Good
Posted on Mar 14, 2023
It's the oldest hotel in Bali, but the price is cheap! The location is excellent, close to the surrounding markets and attractions. It was comfortable except that the drainage in the bathroom was not good.
Original TextTranslated by Google
Response from Property: Dear Our Guest, thank you for taking the time to share your feedback. While I hope you had a better experience on your visit yesterday, from feedback like this we are learning and we will use it to improve ourselves. We work hard to provide a great guest experience, and in this case, it is clear that we are not doing our best. If you give us a chance to earn your trust back, I will assure you that we will do our best to provide you with a great hotel experience as many of our guests love their good experience at this hotel. Sincerely, Sales Marketing Executive Sukerni