Villa Kayu Lama

I had a disappointing experience at the villa, primarily due to the incorrect and misleading information provided by the owner. Contrary to what was advertised, there was no terrace or balcony, and amenities such as a microwave, dishwasher, barbecue, dining table, cleaning products, children's high chair, kitchenware, minibar, complimentary daily afternoon tea, hand sanitiser, and a power socket near the bed were all absent. One major issue was that the villa did not resemble the photos displayed on the booking site. The washroom looked disgusting, and I wouldn't have booked this villa without knowing the toilet was exposed. They have shown the wrong images. Additionally, the dining experience was quite poor. The food served was often inedible, and I encountered uncooked dishes during what was supposed to be a romantic candlelight dinner. As for the complimentary shuttle service to Ubud city centre that was promised, it fell short of expectations. Instead of reaching the centre, passengers were dropped off 1.5 kilometres away, and the driver dared to ask for extra money to take them the remaining distance. Before my stay at this villa, I had stayed at another villa booked through MakeMyTrip, which was less expensive and far superior in quality. The prices for food at this villa were exorbitant, yet the portion sizes were disappointingly small. Every order we placed arrived either half-empty or lacking flavour, and the overall experience was exacerbated by the staff's dry and rude demeanour. They completely ignored our feedback, treating us more like a source of income than valued guests. After these experiences, I found the ratings for this villa suspect and misleading. It is disheartening to see such establishments thrive while offering subpar hospitality. Look at the pool condition. It is dirty and hasn't been cleaned in years. It has dead insects on the surface and debris at the bottom. The stagnant water looks uninviting. They are cheating and scamming visitors.

The staff were the best! No was not an option or word they used, they were very polite and accommodated everything we asked.

My husband and I stayed at Villa Kayu Lama for 4 nights on a visit to Bali and were so glad we did. It’s 25 minutes outside of Ubud and once you have experienced Ubud you’ll appreciate this oasis. There is a free shuttle bus 3 times a day into Ubud Centre and twice a day to collect. Be aware that due to the crazy traffic it can be an hour’s journey. Be mindful of that and you can also grab a taxi for a few pounds. We had a double room that had a shared pool with 3 other rooms in the block. This was spotless and the shared pool was clean and worked well. Breakfast can be eaten in the restaurant over looking the rice fields or if you’d prefer your room or for the more adventurous in the pool. We have nothing negative to say about the Villa, location for us was perfect and the staff were absolutely amazing. A massive thank you to the staff for the wonderful happy birthday on our bed for my husband and the cake and sing song. Also thank you for the floating breakfast as a wonderful gesture to celebrate my husband’s birthday and wedding anniversary. If you want the hustle and bustle then this is not the place for you, but if you want peace and tranquility, this is perfection for you.

Perfect place to stay. We stayed in the 2 bedroom private pool villa. The villa is beautiful. The staff are ever so friendly and helpful. The rice fields around villa are so nice, very clean. The breakfast is delicious. We had a perfect experience. Highly recommended

After the hustle and bustle of Kuta,the Kayu Lama villas were a lovely quiet retreat. Situated in the quiet countryside and approximately a half hour taxi ride away from Ubud centre and monkey forest. Rooms were very clean, tidy and spacious. All the staff were friendly, spoke perfect English and can provide you with a driver/taxi for day trips or trip to Ubud. Food was great, excellent breakfast was included. They actually ran out of cold beer one evening, they can't have many Scousers staying! All in all a nice relaxing atmosphere.