Ice House Hotel

We had the most fabulous weekend away last weekend in The Ice House. From the moment we arrived we were made to feel welcome by the reception staff. We went down to the bar area and then to their amazing spa! We had the seaweed bath with a glass of Prosecco, overlooking the Moy River. After, we went up to our suite. Wow wow wow! Absolutely beautiful. Spacious and luxurious with a stand alone bath, high up and super comfortable bed and beautiful living area…. With a personalised welcome plate to mark my partner’s birthday. We then went downstairs to the restaurant for dinner, which was cooked to order and tasted beautiful. On Sunday morning we woke to look out our many windows at swans and ducks swimming up the lake and utter tranquility. Barely a ripple to be seen. Our breakfast was cooked to order and was nothing short of delicious. Finally, we checked out and went back to the spa for our Wellness on the Moy treatments. There are no words good enough to describe this experience. It was utter heaven! We left completely relaxed and rejuvenated. Sheer luxury… Thank you to the Ice House staff. It was exactly what we needed.

My wife and I stayed for 2 nights in a suite for our anniversary. The good stuff - the room was spectacular, the views were great, parking and an EV charger were very handy, the treatments in the spa were mixed (one excellent, two average), the afternoon tea was below average but was priced accordingly and the building is nice with some nooks for reading. For the mini-moon package, the room was beautifully adorned. The less good stuff - to get to the suites, you have to walk through the spa. Very strange hanging around in your robe in the spa while a couple trundles through with their luggage. Dinner was not great. My vegetarian wife had her goats cheese wrapped in ham and the sirloin steak was quite fatty. Breakfast was served in the room with small things missing each day like the honey for honey/yogurt/fruit. Charging guests an extra €25/30 to use access the spa when you're paying €1,000 for two nights feels cheap. The walls in places, particularly around the stairs, were chipped and damaged. It made the place feel so aged. One of the cleaners wiped down the ladies changing room floor with a used towel from the laundry basket, which would be washed and then used on someone's body? The robes in the bedroom for the spa were so worn and tatty like a towel that had been through the wash a hundred times. The masseuse was late, which was fine, but my wife had to go look for her and the manager said she's been delayed with another client. However, when the masseuse came out, she said she hadn't been told there was a client waiting. We're not sure why anyone would lie, we were in no rush. Overall, we spent €1,500 for the weekend and expected a higher standard than we received. It's no wonder the majority of the awards they proudly display are from 2009/2010. Unfortunately, we wouldn't go back.

Wow! An unforgettable stay in the most beautiful setting on the Moy estuary, convenient to restaurants and other places in Ballina. This was a surprise birthday present for my wife and we both agree it was the nicest room we ever stayed in. The view, authentic decor, bathroom, spa facilities and breakfast were second to none. She left a very precious necklace in her spa robe and the hotel retrieved it for us immediately when we called about it. We can't wait to return.

We stayed here for our 5th wedding anniversary last weekend. It was our first trip away together since our little girl was born last year so it was extra special. The whole experience was amazing. The hotel staff looked after us very well and really helped us feel welcomed. The food in the restaurant was excellent and the cocktails were so good. The weather was also really good and the spa area felt extra relaxing with the wonderful views

A very average experience. Rooms are lovely as are the staff. Views are fabulous and setting is idyllic. That's the good stuff. The food was very poor. Starters are ok but mains... oh dear! Offering a very poor sirloin instead of a fillet is not good enough. The second night wasn't much better when oppting for the fish. Re the Spa, it's fine with a few nice rooms but charging an additional 25 per hour for the use of them is just crass. Overall it's not close to being worth the cost.

I had fantastic experience in This Beautiful Hotel on Saturday night. From Reception to Bar and Restaurant, the staff are professional efficient and extremely friendly. The choice on the dinner menu was amazing and the food surpassed all expectations. I have worked in the tourist industry for many years and have stayed in many hotels but The Ice Hotel is among one of the best I have stayed in a long time. The General Manager should be very proud of his staff attention to detail and outstanding service AMAZING