Jalan Pantai 3, Bandar Penawar, Johor, 81930, MalaysiaView Hotel Details
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Hard Rock Hotel Desaru Coast Guest Reviews
4.5/5
Great
877 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.5
Amenities4.4
Service4.5
Cleanliness4.5
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All reviews(877)
Positive reviews(843)
Reviews with photos/video(365)
Close to amusement park(174)
Delicious breakfast(123)
Perfect for kids(66)
Loved the beach(40)
Large rooms(36)
Offers pick-up/drop-offs(12)
Stayed multiple times(12)
Excellent TV(8)
Negative reviews(34)
Nurshairah
Superior Two Double Room
Stayed in Aug 2024
Family
3 review
5.0/5
Outstanding
Posted on Aug 25, 2024
Booked room while other families used other booking platform. Front counter is nice to give us rooms on the same floor. We also requested for a late checkout which is at 1pm. We were also given coupons for free welcome drink. Our overall encounter generally w hard rock is amazing. And we love it. My mother in law say it is a waste for staying for 2 days and 1 night and there's a lot to explore.
Ohh also do check out in store too! If you are a guest there and shop at a certain amount, u can get free gift and further discounts!
6/18
Siti Salwanee Jamil
Superior King Room
Stayed in Aug 2024
Family
1 review
5.0/5
Outstanding
Posted on Aug 5, 2024
I loved the huge room that is so comfy. Staff was friendly and polite. Check in service was smooth. In room dining was yummy and all service staff was polite.
Great place to rest and relax. Will definitely come back.
6/10
Response from Property: Welcome to the Show, Siti Salwanee Jamil! We’re pleased to know that you thoroughly enjoyed the experience with us, especially our rooms and food, and we cannot thank you enough for your compliments in recognition of our people and service. We look forward to serving you again soon! 🤘🏼
Vincyww
Superior King Room
Stayed in Aug 2024
Family
3 review
5.0/5
Outstanding
Posted on Aug 14, 2024
We celebrated our 8th anniversary, Hard Rock Hotel had prepared room with nice welcome refreshments and we enjoyed the stay
Response from Property: Welcome to the Show, Vincy! We’re pleased to hear that you celebrated your 8th anniversary with us. Thank you for the special mentions of our room and the welcome refreshments. We look forward to serving you again soon! 🤘🏼
YXJ
Superior Two Double Room
Stayed in Aug 2024
Family
13 review
4.5/5
Great
Posted on Aug 12, 2024
Overall experience is great, for free drinks (kids friendly mock tail😅) and rock music at night. And we like the murals too
Response from Property: Welcome to the Show, Rock Star! We’re thrilled to read that you enjoyed the experience in overall, especially our live music performances. Our stage is ready to receive you once again! 🎸
Way
Superior King Room
Stayed in Jul 2024
Family
1 review
1.5/5
Posted on Jul 23, 2024
Stayed 2 nights on 20.7.24- 22.7.24, bed was infested with bed bugs and no actions taken after notifying management.
Extremely unreasonable late checkin at 4pm and early checkout at 11am.
Average price of 180sgd, dont make sense when they are so many hotel options, will not visit a hard rock hotel again
P.S. Got a condescending response from their management after "inhouse pest control review"
Disappointing after service see attached photo
Response from Property: Dear Way, we are deeply saddened to receive your negative review and disappointed to read of the instances that our service is below the hotel’s required standard. Please accept our apologies for the discomfort and inconvenience that you have went through, and we hope you are recovering well. Rest assured, this is being addressed by the Front Office and Housekeeping Managers to prevent from happening again. We do hope you will consider staying with us again in the future and let us know if we can be of service in any way possible. Looking forward to having an opportunity to turn this around for you.
Byunghak Han
Superior Two Double Room
Stayed in Jun 2024
Family
1 review
3.7/5
Posted on Jun 28, 2024
Your welcome drink was also so nice, and I appreciate early check also. Even though the facility and breakfast are not best , we was generally having great time due to your kind service.
Response from Property: Welcome to the Show, Byunghak Han! We look forward to serving you again. 🤘🏼
Criss
Superior King Room
Stayed in Jun 2024
Family
4 review
5.0/5
Outstanding
Posted on Jul 31, 2024
It is the best place for family staycation. Spacious room with theme park view, enjoyable stay, will come back again. The hotel lobby is an open space, too hot during afternoon check-in hour.
Response from Property: Welcome to the Show, Criss! It rocks to know how much you enjoyed the stay and happy to see that you're looking forward to your next visit already. 🎸
KH. Chen
Superior Two Double Room
Stayed in Jun 2024
Family
4 review
3.2/5
Posted on Jun 16, 2024
Cleaningless
Acceptable but can be much better. Perhaps it due to peak season hence most is not done properly. During my stay, the power tripped twice which is quite horrible.
Location
Quite good. Within 15mins drive have quite many nice seafood. Can access to beach within 10mins walk too.
Service
They double charged tourism tax and sales service charge despite paid in trip.com. Luckily my relative is sharp enough to notice else we would had to double paid it. Informed them the day previously, they say will handle but till check out not yet done and have to inform again.
Waterpark
Peak season price is on a much higher side compared to others in went. Not much rides and the lazy river is dirty filled with many dead leaves and flowers. Ride queue still acceptable. Life guard unsure of schedule of large wave and wasted so much of our time for the bigger wave. Much more information should be provided without us asking. Do consider placing a large clock so we can have a look on the timing since most not wearing watch or bringing phone. Need much more proper maintenance on the wave pool due to bad wear and tear.
Breakfast
Need much more improvement on the food selection. Its more like a 4 star standard compared to 5 star.
Response from Property: Welcome to the Show, KH. Chen! Thank you for taking the time to note your feedback with us as we seek further avenues for improvement. We look forward to hosting you again!
Melissa
Superior King Room
Stayed in Jun 2024
Family
2 review
3.7/5
Posted on Jun 16, 2024
Overall was ok except that I saw alot of dust at the sides of the bed and bottom had a bunch or hair with dust?! Think I saw similar review before.
No bath tub except for suite room.
They have a nice gym, cafe milkshake was good. With giant chess set and Jenga, football…small water play area, mini playground, pillow menu with max 2 per room.
Tv comes with free movie on demand.
So it’s good they have a cafe since there is no minimart. You need to drive 10-15mins away if you need from Town, no shuttle bus.
The elephant and butterfly cafe has good food and great staff!
6/9
Response from Property: Welcome to the Show, Melissa! We’re glad to read that you enjoyed your stay in overall. We look forward to another chance to serve you. Rock On! 🎸
itszx
Superior King Room
Stayed in Jun 2024
Family
8 review
5.0/5
Outstanding
Posted on Jun 12, 2024
Good atmosphere and relatively near the beach, free rides are given to Westin Hotel for direct access to Desaru Beach. Very good stay and staff were very friendly.
Response from Property: Welcome to the Show, itszx! Thank you for your kind mention of our people, we’re happy to hear you enjoyed your stay with us. Our stage is ready to receive you once again! 🎸
Deon
Superior Two Double Room
Stayed in Jun 2024
Family
3 review
4.5/5
Great
Posted on Jun 12, 2024
The hotel is attached to water park and they provides kids club in the hotel. The room is super comfy and the bed is big enough to share with a kids.
Response from Property: Welcome to the Show, Deon! We are excited you are enjoying our great location with direct water park access.
Anonymous User
Superior Two Double Room
Stayed in Jun 2024
Family
8 review
4.5/5
Great
Posted on Jun 11, 2024
It was a very pleasant stay. We enjoyed the service and it’s great that the hotel is just next to the waterpark. Staff are very friendly
Response from Property: Welcome to the Show, Rock Star! The team is thrilled to know you enjoyed the stay, and thank you for your lovely compliments about our people as they really are the best asset we have. We look forward to welcoming you back, hopefully soon!
Fang
Superior King Room
Stayed in Jun 2024
Family
2 review
4.2/5
Very Good
Posted on Jun 2, 2024
Overall is good. Very convenient location to access water park. Just hotel room furniture looks a bit old, not well maintained so good. And if you driving, there is no underground parking.
Response from Property: Welcome to the Show, Fang! Lovely to know that you enjoyed the stay in overall, and we really appreciate your compliments as well as feedback for our property. We look forward to another chance to serve you! 🤘🏼
Guest User
Superior Two Double Room
Stayed in May 2024
Family
14 review
4.5/5
Great
Posted on Jun 3, 2024
Large room with comfortable beds, a good hotel to relax and enjoy good breakfast ,services staffs were friendly
Response from Property: Welcome to the Show, Rock Star! Thank you for your feedback. We are pleased you enjoyed your stay with us. Looking forward to welcoming you back soon!
syra yusoff
Superior Two Double Room
Stayed in May 2024
Family
1 review
5.0/5
Outstanding
Posted on May 29, 2024
Amazing and had a fantastic experience! The facilities were top-notch, with everything we needed for a comfortable stay. The kids loved the play area (roxity kids). The staff was incredibly friendly and welcoming. The breakfast was delicious and had a great variety. Perfect for a family getaway!
Response from Property: Welcome to the Show, syra yusoff! We are happy to read of how much you enjoyed the stay and what we have to offer, there’s nothing that brings us more joy than knowing you and your little Rockstars had a great time with us. We look forward to serving you again. 🤘🏼