I made a reservation for 4 nights with breakfast for 2 people, but was informed that breakfast was not included, so I showed my reservation several times and talked to them, but they told me to talk directly to the travel agent, and the travel agent I booked said that the reservation information was passed over as without breakfast. When I talked to Trip.com, 3 counselors took turns asking the same story... All 3 counselors said they would give me a refund, but even after 4 days, there was no refund, and I had to check the hotel for breakfast. . Then, suddenly, on the 3rd night, I received an email saying that breakfast would be included at the hotel, so I deleted the date and time I received the email and delivered it to my personal email after 11pm on the 3rd night that breakfast was now included at the hotel. Since I protest again against Trip.com's rude and unreasonable response, they say that the hotel cannot be contacted by phone and are only dragging their time. First of all, the front desk female staff in the hotel lobby were rude, and Trip.com was irresponsible. I have booked and used various hotels and flights through Trip.com for years, and I am really disappointed. Request a quick refund.
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