To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.6
Amenities4.3
Service4.4
Cleanliness4.5
Filter by:
Sort by:
All reviews(882)
Positive reviews(829)
Reviews with photos/video(288)
Easy to get around(101)
Convenient for shopping(101)
Near shopping area(96)
Delicious breakfast(59)
Loved the view(38)
Toiletries were average(23)
Friendly front desk staff(17)
Delicious buffet(8)
Negative reviews(53)
Silver Oaks
Superior Queen Room
Stayed in Sep 2024
Solo travelers
3 review
4.7/5
Amazing
Posted on Sep 13, 2024
First time to stay at this place, I really enjoyed it. Great location that I can easily go everywhere by skytrain, shopping at MBK where I can get souvenirs for my friends. Hotel is nice and clean and quiet, good for resting, lovely services but if hotel could provide slippers in the rooms it would be perfect. See you there next time…Cheers.
Response from Property: Dear Silver Oaks,Thank you for your wonderful review! We’re thrilled to hear that you enjoyed your first stay with us and found our location convenient for exploring the city and shopping at MBK.It’s great to know you appreciated our clean and quiet environment, along with our lovely service. We appreciate your suggestion regarding slippers in the rooms and will certainly consider it for future improvements.We look forward to welcoming you back next time.Yours Sincerely,Witsanu NathawinExecutive Assistant Manager
jasxxxx
Deluxe Room
Stayed in Sep 2024
Travel with friends
1 review
4.0/5
Very Good
Posted on Sep 13, 2024
Loved the hotel. The staff are helpful, and the location is terrific. Just 11 minutes from Chula Street!
Response from Property: Dear jasxxxx,Thank you for your fantastic review! We’re thrilled to hear that you loved the hotel and found our staff helpful. It’s great to know our location was convenient for your needs.We look forward to welcoming you back for another wonderful stay.Yours Sincerely,Witsanu NathawinExecutive Assistant Manager
Maymay01
Superior Room
Stayed in Oct 2024
Travel with friends
7 review
5.0/5
Outstanding
Posted on Nov 3, 2024
Good location ,clean ,near shopping mall and bts station..
Response from Property: Dear Maymay01,Thank you for taking the time to share your feedback. We are pleased to hear that you enjoyed our convenient location, with easy access to shopping malls and the BTS station. We truly appreciate your kind comments.It would be our pleasure to welcome you back for another enjoyable stay. Should you need any assistance with your future visits, please do not hesitate to reach out. We look forward to hosting you again soon. Yours sincerely,Witsanu NathawinExecutive Assistant Manager
Ben_inChina
Deluxe Room with 1 queen bed, High floor
Stayed in Aug 2024
Couples
31 review
5.0/5
Outstanding
Posted on Aug 24, 2024
Great stay! Great location! Next to MBK and staff are very pleasant and give a great introduction and set out the hotel inclusions! Thanks for a great stay!
Response from Property: Dear Ben_inChina,Thank you for staying and taking the time to share your feedback with us. We are delighted to hear that you found our hotel to be very nice and comfortable stay with us Your kind words serve as encouragement for us to continue providing exceptional experiences to all our guests. We hope to have the pleasant of welcoming you back for another memorable stay in the near future.Sincerely,Butsaraporn TassananuwatFront Office Manager
Leell
Superior Queen Room
Stayed in Aug 2024
Couples
21 review
5.0/5
Outstanding
Posted on Aug 12, 2024
Room was spacious and clean. Full size body lotion, shampoo, hair conditioner and hand soap were provided. It was a comfortable stay with BTS National Stadium at the door step and 7-11 below the hotel.
Response from Property: Dear Leell,Thank you for staying and taking the time to share your feedback with us. We sincerely appreciate your input. We are delighted to hear that you enjoyed your time at our hotel. Your kind words serve as encouragement for us to continue providing exceptional experiences to all our guests. We look forward to welcoming you back soon for another enjoyable visit.Sincerely,Butsaraporn TassananuwatFront Office Manager
ChuaFrederick
Superior Queen Room
Stayed in Jul 2024
Business travelers
2 review
5.0/5
Outstanding
Posted on Aug 3, 2024
The hotel is just next to National Stadium BTS which is very convenient. It is also within walking distance to MBK and Siam Discovery Center. Also a 7-11 store at ground floor.
The building is shared with Ibis therefore expect breakfast groups. Restaurant at level 8 serving breakfast has bad ventilation. You will smell “oily” and clothes will be stained with bad smells.
Selection and options of breakfast are pretty standard. I will prefer the breakfast at Siam@Siam Hotel.
Response from Property: Dear Mr.Fredirick Chua,Thank you for sharing your recent stay experience with us. It is always a pleasure to hear that you had a pleasant stay and appreciate our rooms as well as location. However, I am sorry to hear regarding to the restaurant ventilation. Please accept our sincere apologies. Your feedback has been shared with concerned department for future improvement. Thank you again for sharing your experience, and we look forward to welcome you back soon Sincerely,Butsaraporn TassananuwatFront Office Manager
TravelLight
Superior Queen Room
Stayed in Jul 2024
Family
4 review
5.0/5
Outstanding
Posted on Jul 15, 2024
I recently stayed at the Mercure Bangkok Siam Hotel and had an excellent experience. The hotel's location is unbeatable, situated right next to the National Stadium BTS station, making it easy to explore the city. The rooms were modern, clean, and well-equipped with all the necessary amenities, ensuring a comfortable stay. The bathroom equipped with pipe for easy washing afterwards.
The staff was exceptionally friendly and helpful, always ready to assist with a smile. Additionally, the rooftop pool provided a stunning view of the Bangkok skyline, perfect for unwinding after a day of sightseeing. However the condition is quite windy.
Overall, the Mercure Bangkok Siam Hotel offers great value for money, combining convenience, comfort, and excellent service. highly recommend it for both business and leisure travelers.
Response from Property: Dear TravelLight,Thank you for taking the time to leave a wonderful review We are thrilled to hear that you had a great experience with us. Your feedback greatly appreciated and motivates us to continue providing excellent service to all our guests. We look forward to welcome you back for another enjoyable stay very soon.Sincerely,Butsaraporn TassananuwatFront Office Manager
Anonymous User
Superior Queen Room
Stayed in Jul 2024
Couples
6 review
5.0/5
Outstanding
Posted on Sep 9, 2024
Highly recommended! Hotel is right outside the National Stadium BTS. Walkable to MBK and even Siam! :) Room is cleaned and all amenities are available.
Response from Property: Dear Valued Guest,Thank you for your fantastic review and high recommendation! We’re delighted to hear that you enjoyed our prime location near the National Stadium BTS and found it easy to walk to MBK and Siam.It’s great to know that your room was clean and well-equipped. We appreciate your feedback and look forward to welcoming you back for another wonderful stay.Yours Sincerely,Witsanu NathawinExecutive Assistant Manager
Grace
Superior Queen Room
Stayed in Jun 2024
Couples
1 review
5.0/5
Outstanding
Posted on Jul 9, 2024
The view from our room is amazing. Location is accessible only 1min walk going to the BTS. There is also a massage spa nearby just 3min walk. Will stay here again when we go back to BKK.
Response from Property: Dear Grace,Thank you for staying and taking the time to share your feedback with us. We sincerely appreciate your input. We are delighted to hear that you enjoyed your time at our hotel. Your kind words serve as encouragement for us to continue providing exceptional experiences to all our guests. We look forward to welcoming you back soon for another enjoyable visit.Sincerely yours,Butsaraporn TassananuwatFront Office Manager
Guest User
Deluxe Room with 1 queen bed, High floor
Stayed in Jun 2024
Family
7 review
4.2/5
Very Good
Posted on Jun 24, 2024
Location of the hotel is good next to the malls, but the entrance is quite crowded and the lobby on 9th floor but in general the experience was good
Response from Property: Dear Valued Guest, Thank you very much to taking your time to sharing your experience during stay with us. We appreciate your feedback and we look forward to welcome you back in near future. Sincerely yours, Butsaraporn Tassananwat, Front Office Manager
Anonymous User
Superior Twin Room
Stayed in Jun 2024
Other
38 review
4.0/5
Very Good
Posted on Jun 8, 2024
The stay was lovely, The place was clean and very close to the train station, and subway. Enjoyed the stay. The location of the hotel is great and close to everything. Regards.
Response from Property: Dear Valued Guest,Thank you for sharing your recent stay experience with us.It is with pleasure to hear that you had a pleasant stay and found our location is convenient. We appreciate your feedback and we hope your next visit will be as satisfying as the last.Your Sincerely,Orawan VicharnarongGeneral Manager
WAI LEONG
Superior Queen Room
Stayed in May 2024
Couples
4 review
4.5/5
Great
Posted on Jun 2, 2024
Very convenient location. Beside National Stadium BTS.. location very near to MBK and Siam paragons.
Response from Property: Dear WAI LEONG,Thank you for taking the time to leave us a review. It is with pleasure to hear that you had a pleasant stay. Your feedback greatly appreciated and motivates us to continue providing excellent service to all our guests. We look forward to welcome you to another enjoyable visit soon.Sincerely,Orawan VicharnarongGeneral Manager
Anonymous User
Superior Queen Room
Stayed in May 2024
Family
7 review
3.7/5
Posted on May 30, 2024
Check-in was smooth. Staff noted request on being nearer to the lift. Staff asked if sofa bed needs to be made since we have 2 adults and 2 kids.
Room is adequate, though could use more lightings. Limited TV channels. Room door should be changed for better and safer security. Walkway is a little dim. No comments on breakfast and other amenities as did not utilize.
Hotel is located and connected to BTS National Stadium - via a long flight of stairs or upwards moving escalator (not operating all the time) only. Convenient 7-Eleven at the ground level.
Anonymous User
Superior Twin Room
Stayed in May 2024
Travel with friends
14 review
4.7/5
Amazing
Posted on May 22, 2024
Location wise of the hotel is very good as its situated in front of National Stadium station & a few mins walk away from MBK mall & Siam Discovery Centre/mall.
Two 7-Eleven marts are easily accessible. Appreciated that we were given connecting rooms as we had booked 2 rooms. One thing to point out was the sheets and bed had some stain but was not very bothered by it.
Bought the hotel's breakfast buffet, selection was not massive but some of the options changes everyday throughout our stay.
Response from Property: Dear Valued Guest,Thank you for sharing your recent stay experience.It is with pleasure to hear that you had a pleasant stay and appreciated our service as well as you found our location is convenient. However, I am sorry to hear regarding to the bed sheets. Please allow me to express our sincere apologies. It is important for us to know how our guests feel about our products and services, and I really appreciate your review. Your feedback has been taken with the team for immediately improvement.Thank you once again for your feedback and we hope to serve you better next time.Your Sincerely,Orawan VicharnarongGeneral Manager
Ron_see
Deluxe Room with 2 single beds, High floor
Stayed in Jun 2024
Travel with friends
3 review
5.0/5
Outstanding
Posted on Sep 13, 2024
Good stay, with comfortable bed, great and attentive services from staff
Response from Property: Dear Ron_see,Thank you for your kind review! We’re delighted to hear that you had a good stay and found the bed comfortable. It’s wonderful to know that our staff provided attentive service during your visit.We appreciate your feedback and look forward to welcoming you back for another enjoyable experience.Yours Sincerely,Witsanu NathawinExecutive Assistant Manager