To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.5
Amenities4.5
Service4.6
Cleanliness4.7
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All reviews(1205)
Positive reviews(1164)
Reviews with photos/video(431)
Delicious breakfast(152)
Great swimming pool(105)
Convenient for shopping(71)
Loved the view(43)
Would stay again(41)
Located downtown(31)
Delicious buffet(16)
Loved the massages(12)
Negative reviews(41)
Guest User
Deluxe Room
Stayed in Oct 2024
Solo travelers
4 review
5.0/5
Outstanding
Posted on Oct 31, 2024
Hotel with a nice view of the skyline of the city. Easy to connect to many malls such as EmSphere and EmQuartier. Don’t forget to visit the rooftop bar!
Response from Property: Dear Valued Guest, Thank you for your wonderful feedback about Carlton Hotel Bangkok Sukhumvit! We’re delighted you enjoyed the city views and convenient location near shopping malls. We’re also glad to hear you enjoyed our Cooling Tower rooftop bar. We look forward to welcoming you back soon for another memorable experience!Best regards,Thantip SuwannaratE-Commerce Manager
Haidhar Halim
Executive Room
Stayed in Oct 2024
Business travelers
3 review
4.7/5
Amazing
Posted on Oct 30, 2024
A hotel worthy of its name! This is my second time staying at Carlton. I've stayed at several different hotels along the Sukhumvit road, however, this is by far the best hotel I must say! It still feels brand new, and the room is very spacious, whether you get the standard one, or the executive one on the higher floors! The view of the city is stunning! Probably my favorite part of the room is the huge window which lets a lot of lights in + opening the automated drapes first thing in the morning! I'm not a big fan of stuffy dark room. It's conveniently located along the Sukhumvit road and area, where you can find many trendy bars around, restaurants, massage parlors, convenience stores like 7-Eleven. Furthermore, it's walking distance to the hip new mall Emsphere, where they have the sky walk to Phrom Phong BTS station to get to other destinations around the city. The bed is comfy enough, cleanliness is impeccable, and I love the pool too. I haven't been able to use the gym facility or the sauna at the hotel, but they look well-equipped. I stayed for 3 nights this time, and I'm definitely coming back in the future.
It's a bit pricier compared to some other hotels, but you get what you pay for. Wide breakfast selection, cool rooftop bar...
Overall, I'm very happy and satisfied with the hotel! Not much interaction with the staffs to be honest, but last year (2023) my company organized a seminar here and everybody was very supportive and helpful with the arrangement.
Response from Property: Dear Khun Haidhar Halim,Thank you for sharing your wonderful experience at the Carlton Hotel Bangkok Sukhumvit. We are delighted to hear that your stay met your expectations. We appreciate your kind words regarding our spacious rooms, modern amenities, and stunning city views. We are glad you enjoyed the natural light and convenient location, with easy access to nearby attractions and the new mall.It is wonderful to know that our pool and breakfast selection contributed to your enjoyable stay and that your company's seminar last year was a positive experience. Your recommendation means a lot to us, and we look forward to welcoming you back in the future.Best regards,Thantip SuwannaratE-Commerce Manager
travel lemon
Executive Room
Stayed in Oct 2024
Couples
2 review
5.0/5
Outstanding
Posted on Nov 30, 2024
Thanks for arranging something special in the room for my birthday trip. Only a few mins walking distance from BTS station and very easy access to Emsphere. Hotel front desk and concierge staff are very friendly and they speaks English. Particularly like their breakfast which is worth to add on. Overall experience is very good. Highly recommend this hotel.
Response from Property: Dear Valued Guest,Thank you for choosing Carlton Hotel Bangkok Sukhumvit for your birthday trip and for taking the time to share your positive feedback. We are delighted to hear that you enjoyed your stay and appreciated the special touch we added to your room. We strive to provide our guests with exceptional service and it is rewarding to know that we met your expectations. Your kind words about our location, staff, and breakfast are truly appreciated. We will share your compliments with our team, especially the front desk and concierge staff. We look forward to welcoming you back to Carlton Hotel Bangkok Sukhumvit in the future.Best regards,Thantip SuwannaratE-Commerce Manager
SMTiger
Executive Room
Stayed in Nov 2024
Family
7 review
3.7/5
Posted on Dec 5, 2024
Nice hotel with rooftop bar can have are nice view, must go at the sunset time
Response from Property: Dear Khun SMTiger,Thank you for sharing your feedback. We are glad to hear that you enjoyed the views from our Cooling Tower Rooftop Bar, especially during sunset. We appreciate your comments and will continue to strive to improve our guests' experiences. We hope to welcome you back to Carlton Hotel Bangkok Sukhumvit for another memorable stay.Best regards,Thantip SuwannaratE-Commerce Manager
Explore With Me!!
Executive Room
Stayed in Nov 2024
Couples
9 review
5.0/5
Outstanding
Posted on Dec 6, 2024
Excellent all round. We really enjoyed our stay. Thank you.
Response from Property: Dear Khun Explore With Me!!Thank you for your excellent review! We are thrilled to know that you had such an enjoyable stay and appreciate all aspects of your experience. Your gratitude is greatly appreciated, and we can’t wait to host you again in the future!Best regards,Thantip SuwannaratE-Commerce Manager
Guest User
Deluxe Room
Stayed in Sep 2024
Couples
2 review
4.7/5
Amazing
Posted on Sep 16, 2024
Walking distance to mrt is acceptable. Other than that everything is perfect. Renovated room is spacious and with good view (stayed at 16th floor facing the main road). Room service were prompt. Staff were friendly and efficient. Wide variety of options for the buffet breakfast. Will stay with Carlton Bangkok again for sure.
6/7
Response from Property: Thank you for your thoughtful feedback! We’re glad you found our location convenient and enjoyed the spacious, renovated room with a great view. It’s great to hear that our staff provided prompt service and that you liked the breakfast variety. We can’t wait to welcome you back to Carlton Hotel Bangkok Sukhumvit for another excellent stay!Warm Regards,Chalita Adisaipas (Mint)Revenue Manager
Ralph Mx
Executive Room
Stayed in Oct 2024
Solo travelers
44 review
5.0/5
Outstanding
Posted on Oct 21, 2024
Great location, service superb, the best of the best. Highly recommended!
6/7
Response from Property: Dear Khun Ralph,Thank you for your wonderful review and high recommendation. We are delighted to hear that our prime location and excellent service made your stay truly enjoyable. It is always a pleasure to receive such positive feedback, and we look forward to the opportunity to welcome you back to Carlton Hotel Bangkok Sukhumvit.Best regards,Thantip SuwannaratE-Commerce Manager
Justin
Deluxe Room
Stayed in Oct 2024
Solo travelers
2 review
5.0/5
Outstanding
Posted on Oct 21, 2024
The place is perfect location rooms are the best five star all round
Response from Property: Dear Khun Justin,Thank you for your wonderful review! We are thrilled to hear that you found our location, rooms, and overall experience to be perfect. Your feedback inspires us to continue delivering the best service, and we look forward to welcoming you back to Carlton Hotel Bangkok Sukhumvit soon.Best regards,Thantip SuwannaratE-Commerce Manager
MissP
Executive Room
Stayed in Sep 2024
Solo travelers
3 review
5.0/5
Outstanding
Posted on Sep 3, 2024
I really love the humanised service, especially thanks Peem and Dusty for their great assistance, I enjoyed such amazing experiences which was given by each Carlton’s smiling staffs, highly recommend my friends to come !
6/8
Response from Property: Thank you for the perfect rating! We’re thrilled to hear you enjoyed the personalized service and had a great experience with Peem, Dusty, and our smiling team. Your recommendation means a lot to us. We look forward to welcoming you and your friends back!Warm Regards,Chalita Adisaipas (Mint)Revenue Manager
nahsnayh
Deluxe Room
Stayed in Aug 2024
Solo travelers
3 review
5.0/5
Outstanding
Posted on Sep 2, 2024
Second time here and I’m planning for a third time! Nothing to complain about, one of the best hotels I’ve stayed in Bangkok!
Response from Property: Thank you for the amazing rating and for returning to stay with us! We're thrilled to hear you had another great experience and consider us one of the best hotels in Bangkok. We look forward to welcoming you back for your third visit!Warm Regards,Chalita Adisaipas (Mint)Revenue Manager
alonsous
Deluxe Room
Stayed in Aug 2024
Couples
1 review
4.7/5
Amazing
Posted on Sep 2, 2024
Very good service and attitude from the staff at the front desk.
When there were issues with our bathtub, they sent up a repairman in less than 10minutes, which I found rather impressive.
They took care of us and really did excel in their services.
The only downside i find about this hotel is their location, which isn't conveniently connected or sheltered to BTS.
If it's raining, you have to find yourself an umbrella (which the hotel provides) or cab back.
Otherwise, you can take to Phrom Phong BTS and walk the connected pathway to Emsphere, in which you will have to cross a road without shelter.
Response from Property: Thank you for the excellent review! We’re thrilled to hear you were impressed with our front desk staff and their prompt service. We appreciate your feedback about the location and understand the inconvenience with the BTS connection. We’ll take your comments into consideration to improve our guest experience. We hope to have the pleasure of welcoming you back!Warm Regards,Chalita Adisaipas (Mint)Revenue Manager
Ryvn
Deluxe Room
Stayed in Aug 2024
Business travelers
7 review
5.0/5
Outstanding
Posted on Nov 14, 2024
This was my first stay at The Carlton Hotel, and it was fantastic. The room was excellent, and both the pool and gym were impressive. The rooftop bar was amazing, with incredibly friendly and accommodating staff. From the bellboys to the reception, room service, and the rooftop bar team, everyone was outstanding – they even remembered how I liked my drink!
Response from Property: Dear Khun Ryvn,Thank you so much for your fantastic rating and for sharing such detailed feedback regarding your first stay with us! We’re thrilled to hear that you enjoyed the room, pool, gym, and our Cooling Tower rooftop bar experience. Our team is dedicated to making each guest's stay memorable, so it’s wonderful to know that their attentiveness, from remembering your drink preferences to providing exceptional service, made a positive impact on your visit. We look forward to welcoming you back to Carlton Hotel Bangkok Sukhumvit for more amazing moments!Best regards,Thantip SuwannaratE-Commerce Manager
Guest User
Executive Room
Stayed in Aug 2024
Solo travelers
3 review
5.0/5
Outstanding
Posted on Aug 12, 2024
Had a fantastic stay at Carlton Hotel Sukhumvit, from the staff to the amenities and location. Would definitely recommend for solo travellers and families.
Response from Property: Dear Valued Guest , Thank you so much for staying with us and providing lovely feedbacks of your stay. The team and I look forward to welcoming you back again soon.Best regards,Watcharaporn LukhaphonE-Commerce Manager
Lheezie
Executive Room
Stayed in Aug 2024
Couples
3 review
4.7/5
Amazing
Posted on Aug 10, 2024
We had an amazing time celebrating my birthday at Carlton! It's between 2 BTS station. Emsphere is just a stone's throw away. The service was impeccable and the hotel was spotlessly clean. The amenities were fantastic with its Let's Relax spa and rooftop bar. As a lovely surprise, I received a mini birthday cake, which was such a thoughtful gesture. Overall, our stay was wonderful and I highly recommend this hotel.
Response from Property: Dear Lheezie, Thank you so much for staying with us and providing lovely feedbacks of your stay. The team and I look forward to welcoming you back again soon.Best regards,Watcharaporn LukhaphonE-Commerce Manager
Guest User
Deluxe Room
Stayed in Sep 2024
Couples
1 review
4.5/5
Great
Posted on Sep 21, 2024
Very good location, facility are quite good and service are satisfy.
Response from Property: Thank you for your kind words! We’re pleased to hear you appreciated our location, facilities, and service. We look forward to welcoming you back!Warm Regards,Chalita AdisaipasRevenue Manager