Centara Watergate Pavilion Hotel Bangkok

Centara Watergate Pavilion Hotel Bangkok Reviews

Centara Watergate Pavilion Hotel Bangkok

567 Ratchaprarop Rd, Ratchathewi, Bangkok, 10400, ThailandView Hotel Details
Centara Watergate Pavilion Hotel Bangkok
Centara Watergate Pavilion Hotel BangkokCentara Watergate Pavilion Hotel BangkokCentara Watergate Pavilion Hotel Bangkok
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Centara Watergate Pavilion Hotel Bangkok Guest Reviews

4.4/5
Very Good
1147 review
Verified reviews
Location4.5
Amenities4.3
Service4.5
Cleanliness4.5
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All reviews(1147)
Positive reviews(1115)
Reviews with photos/video(392)
Convenient for shopping(128)
Delicious breakfast(121)
Large rooms(50)
Comfortable bed(30)
Close to airport(27)
Loved the massages(23)
Stayed multiple times(22)
Delicious buffet(13)
Negative reviews(32)
RC99
Premium Family Residence
Stayed in Oct 2024
Family
9 review
5.0/5
Outstanding
Posted on Oct 15, 2024
This hotel have a convenient location surrounded by massage parlours, walking distance to central world, consider a very good location… this hotel also improve themselves by upgrading to serve better…
Response from Property: Dear RC99,On behalf of the hotel management, I would like to thank you for taking the time to review our hotel and sharing your experience of your stay as well as rating our service as an excellent score, and compliments on upgrading our facilities as well as convenience location of the hotel.Once again, thank you very much for staying with us and we hope to have an opportunity to welcome you again.Yours sincerely, Sanon WilaiwongsGeneral Manager
NazAni
Superior City View King
Stayed in Oct 2024
Couples
1 review
5.0/5
Outstanding
Posted on Oct 12, 2024
recommended hotel, near Pratunam Market, Platinum Fashion Mall, halal street Food and heaven for Massage Centre
Response from Property: Dear NazAni,On behalf of the hotel management, I would like to thank you for taking the time to review our hotel and sharing your experience of your stay as well as rating our service as an excellent score, and compliments on convenience location.Once again, thank you very much for staying with us and recommending our hotel. We hope to have an opportunity to welcome you again.Yours sincerely, Sanon WilaiwongsGeneral Manager
Shamin Nurehan
Deluxe king Room
Stayed in Oct 2024
Family
1 review
4.0/5
Very Good
Posted on Oct 6, 2024
Room is big which was amazing and the toilet too! Staffs were so nice and polite and also very accommodating. We were very comfortable in the room till 1 night we spotted a small cockroach crawling! Didn’t take a pic because we were shocked and grossed out. But otherwise it was a pleasant stay. Location was quite good. Near all the malls that we wanted to go to.
Response from Property: Dear Shamin Nurehan,On behalf of the hotel management, I would like to thank you for taking the time to review our hotel and sharing your experience of your stay as well as rating our service as a good score.It is our pleasure to receive your compliments on quality of service with attentiveness and politeness of our staff as well as comfortable room and convenience location of the hotel.We have noted your comment about having insect in your room. Please accept our apologies for the inconvenience caused. I have informed our housekeeper to contact our pest control company to do full treatment in the room on Monday.Should you have any further suggestions to improve our services and facilities to make your stay more comfortable, please feel free to let us know.Once again, thank you for using our service and we hope to have an opportunity to welcome you again.Yours sincerely,Sanon WilaiwongsGeneral Manager
oh chin
Superior City View Twin
Stayed in Sep 2024
Couples
1 review
5.0/5
Outstanding
Posted on Sep 30, 2024
Friendly staffs and the room meticulously cleaned and organised everyday. A birthday cake awaits my husband open checking in.. what a nice surprise! We were also given toy elephants on checking out. Highly recommend if you're looking for reasonable priced hotel with great amenities, excellent staffs, clean rooms and great location in the heart of Pratunam. Thank you Centara! Ms Oh, Penang, Malaysia
Response from Property: Dear oh chin,On behalf of the hotel management, I would like to thank you for taking the time to review our hotel and sharing your experience of your stay as well as rating our service as an excellent score.It is our pleasure to receive your compliments on excellent service with friendliness of our staff and our arrangement for celebrating your birthday anniversary and farewell gift on the night before departure as well as cleanliness and comfortable room and convenience location of the hotel.Once again, thank you very much for staying with us and we hope to have an opportunity to welcome you again.Yours sincerely, Sanon WilaiwongsGeneral Manager
Mellissa Seah
Superior City View King
Stayed in Sep 2024
Business travelers
10 review
5.0/5
Outstanding
Posted on Sep 28, 2024
Room was pretty spacious, good value for price paid. Breakfast spread was decent. Short walk to Platinum Mall and Centralworld / Big C. Staff friendly. Massage just below the hotel.
Response from Property: Dear Melissa Seah,On behalf of the hotel management, I would like to thank you for taking the time to review our hotel and sharing your experience of your stay as well as rating our service as an excellent score.It is our pleasure to receive your compliments on quality of service with friendliness of our staff and good variety of foods on our buffet breakfast as well as comfortable room and convenience location of the hotel.Once again, thank you very much for staying with us and we hope to have an opportunity to welcome you again.Yours sincerely, Sanon WilaiwongsGeneral Manager
Kinnie Kong
Superior City View King
Stayed in Sep 2024
Family
37 review
5.0/5
Outstanding
Posted on Sep 28, 2024
Booked for my parents and they enjoyed this hotel as it was close to all the places of interest with good food. They also mentioned that the hotel food served on the rooftop was amazing too! hotel room is also bigger than expected and clean
6/7
Response from Property: Dear Kinnie Kong,On behalf of the hotel management, I would like to thank you for taking the time to review our hotel and sharing your experience of your stay as well as rating our service as an excellent score.It is our pleasure to learn that your parents had an enjoyable stayed and compliments on comfortable room as well as quality of foods service provided at WALK, our rooftop restaurant and bar and convenience locaiton of the hotel.Once again, thank you very much for staying with us and we hope to have an opportunity to welcome you again.Yours sincerely, Sanon WilaiwongsGeneral Manager
Moyon
Superior Room
Stayed in Sep 2024
Solo travelers
2 review
5.0/5
Outstanding
Posted on Sep 24, 2024
I had a wonderful stay! The location is perfect, just a short walk from Central World and Big C, yet surprisingly quiet, so I slept soundly every night. It’s tucked away from the busy traffic, making it a peaceful retreat in the city. I’ll definitely be coming back! 🤍🇹🇭
Response from Property: Dear Moyon,On behalf of the hotel management, I would like to thank you for taking the time to review our hotel and sharing your experience of your stay as well as rating our service as an excellent score.It is our pleasure to learn that you had a wonderful stayed and compliments on convenience location of the hotel.Once again, thank you very much for staying with us and we are looking forward to servicing you again on your next trip to Bangkok.Yours sincerely, Sanon WilaiwongsGeneral Manager
Lynn
Superior City View Twin
Stayed in Sep 2024
Travel with friends
1 review
5.0/5
Outstanding
Posted on Sep 22, 2024
Initially booked through trip for their superior city twin room but upon check in I was given a free update to deluxe suite! Such a pleasant surprise! Room is big and clean, staff polite and helpful. There’s also massage just right downstairs in the shopping mall! 7-11 nearby and night market Was also surprise that the gifted us 2 mini elephants. Will definitely return
Response from Property: Dear Lynn,On behalf of the hotel management, I would like to thank you for taking the time to review our hotel and sharing your experience of your stay as well as rating our service as an excellent score.It is our pleasure to receive your compliments on quality of service with helpfulness and politeness of our staff and our arrangement for upgrading your room as well as cleanliness and comfortable room and convenience location of the hotel.Once again, thank you very much for staying with us and we are looking forward to welcoming you again on your next trip to Bangkok.Yours sincerely, Sanon WilaiwongsGeneral Manager
aalankhoo
Superior Room
Stayed in Sep 2024
Solo travelers
3 review
4.5/5
Great
Posted on Sep 22, 2024
Is a good hotel, my 2nd stay, but this time Bangkok change a lot, so to central world & all might need to walk a bit, The hotel is safe, big room & also clean , I like they everyday come & change my bedsheets & towel. the only sad thing there is no swimming pool in this hotel . But other that is really a good stay. will come back again
Response from Property: Dear aalankhoo,On behalf of the hotel management, I would like to thank you for taking the time to review our hotel and sharing your experience of your stay as well as rating our service as a good score.It is our pleasure to learn that you had a pleasant stayed and compliments on service of our housekeeping staff as well as cleanliness of the room.Regarding the swimming pool, this is not possible at this stage due to structural reasons. However, we have a plan to build it at our extension phase on empty land next to the hotel.Should you have any further suggestions to improve our services and facilities to make your stay more comfortable, please feel free to let us know.Once again, thank you for your kind continue using our service and we are looking forward to welcoming you again on your next tip to Bangkok.Yours sincerely,Sanon WilaiwongsGeneral Manager
Nicholas Tan YN
Superior City View King
Stayed in Sep 2024
Solo travelers
1 review
5.0/5
Outstanding
Posted on Sep 20, 2024
Very helpful staff and reception was fast! Area was close to nearby malls and mini marts. Facilities was also top notch!
Response from Property: Dear Nicholas Tan,On behalf of the hotel management, I would like to thank you for taking the time to review our hotel and sharing your experience of your stay as well as rating our service as an excellent score.It is our pleasure to receive your compliments on quality of service with helpfulness of our staff and prompt service of our front desk staff as well as quality of our facilities and convenience location of the hotel.Once again, thank you very much for staying with us and we hope to have an opportunity to welcome you again.Yours sincerely, Sanon WilaiwongsGeneral Manager
Pei Ling
Superior City View King
Stayed in Sep 2024
Travel with friends
1 review
4.2/5
Very Good
Posted on Oct 2, 2024
Walking distant to shopping mall. Very convenient. The rooms are clean. Staff are friendly.
Response from Property: Dear Pei Ling,On behalf of the hotel management, I would like to thank you for taking the time to review our hotel and sharing your experience of your stay as well as rating our service as a good score.It is our pleasure to receive your compliments on quality of service with friendliness of our staff and cleanliness of the room as well as convenience location of the hotel.Should you have any further suggestions to improve our services and facilities to make your stay more comfortable, please feel free to let us know.Once again, thank you for using our service and we hope to have an opportunity to welcome you again.Yours sincerely,Sanon WilaiwongsGeneral Manager
henry xie
Deluxe City View Room
Stayed in Oct 2024
Solo travelers
77 review
5.0/5
Outstanding
Posted on Oct 20, 2024
Room is clean and big. hotel is near many shopping malls... highly recommended
Response from Property: Dear henry xie,On behalf of the hotel management, I would like to thank you for taking the time to review our hotel and sharing your experience of your stay as well as rating our service as an excellent score, and compliments on cleanliness and comfortable room as well as convenience location of the hotel.Once again, thank you very much for staying with us and recommending our hotel. We hope to have an opportunity to welcome you again.Yours sincerely, Sanon WilaiwongsGeneral Manager
Beng Seng
Superior City View King
Stayed in Sep 2024
Couples
2 review
4.2/5
Very Good
Posted on Sep 11, 2024
The service of the hotels staff are excellent. They are friendly and attentive. The bed is comfortable and location is near to shopping place like December and Platinum Mall.
Response from Property: Dear Beng Seng,On behalf of the hotel management, I would like to thank you for taking the time to review our hotel and sharing your experience of your stay as well as rating our service as a good score.It is our pleasure to receive your compliments on excellent service with friendliness and attentiveness of our staff and comfortable room as well as convenience location of the hotel.Should you have any further suggestions to improve our services and facilities to make your stay more comfortable, please feel free to let us know.Once again, thank you for using our service and we hope to have an opportunity to welcome you again.Yours sincerely,Sanon WilaiwongsGeneral Manager
Wonderjaz
Premium Family Residence
Stayed in Sep 2024
Family
1 review
4.0/5
Very Good
Posted on Sep 6, 2024
The location is convenient to famous places around Pratunum. The staff takes request seriously and will response promptly. The hotel will aleast welcome you with a plate of fruits in your room. Only thing is the night market within watergate doesn’t have much things to see.
Response from Property: Dear Jesslyn,On behalf of the hotel management, I would like to thank you for taking the time to review our hotel and sharing your experience of your stay as well as rating our service as a good score.It is our pleasure to receive your compliments on quality of service with attentiveness of our staff and convenience location of the hotel.We have noted your comment about variety of goods at Watergate night market which I will pass on information to the plaza management for further consideration.Should you have any further suggestions to improve our services and facilities to make your stay more comfortable, please feel free to let us know.Once again, thank you very much for staying with us and we hope to have an opportunity to welcome you again.Yours sincerely, Sanon WilaiwongsGeneral Manager
ralli
Deluxe king Room
Stayed in Aug 2024
Family
1 review
4.7/5
Amazing
Posted on Sep 5, 2024
Staff were mostly very friendly and greeted or acknowledged us when they see us which felt very welcoming throughout the stay. The drop-off point was always with at least one staff who will be very proactive and alert to guide or open all the car doors throughout the day, even late at night. Housekeeping was very very impressive, rooms were very well maintained and cleaned properly everyday. Happened to meet one housekeeping lady one morning and she was super bright and cheery when she greeted and checked with us if she can clean the room. She definitely made the start of the day so happy and delightful! Unfortunately, we were there at the period that the hotel was doing maintenance works for the outdoor pools (not swimming pool) and also wasn't able to visit the level 20 outdoor restaurant as it kept raining. Therefore, we were unable to take any pretty pictures of the views which was one of the regrets we had. But that was secondary as we did experienced one of the best service and enjoyed the beautiful and clean interiors, which was my best stay in all the years I had visited Bangkok and visiting different hotels. Overall, I am so impressed with the positive vibes and smiles of all your staff. The professionalism and service levels were all in line throughout all levels and kept high regardless whether it was concierge, front desk, security or housekeeping staff. Would definitely stay again and hope that the standard will be maintained and blow my mind away again on my next visit!
Response from Property: Dear Ralli,On behalf of the hotel management, I would like to thank you for taking the time to review our hotel and sharing your experience of your stay as well as rating our service as an excellent score.It is our pleasure to learn of your impression on quality of service with friendliness of our staff at all areas and an enjoyable on beautiful ambiance of the hotel, Also, WALK, our rooftop restaurant and bar will be open when it has no rain.Regarding the maintenance of Moom Sabai, our recreation area, please be informed that we have finished the maintenance and fully open for our guests.Once again, thank you very much for staying with us and we are looking forward to servicing you again on your next trip to Bangkok.Yours sincerely, Sanon WilaiwongsGeneral Manager