Continental Hotel Hurghada Reviews

I went there for the new decoration, but it looked very old as soon as I saw the door. I would not give it 5 points just for the hardware, but their service staff were very warm and attentive, actively solving problems, which made me feel very good, which is also a plus for the hotel. The hotel's three meals are also good and taste good. There is a pier in the hotel, and you can directly book activities such as going out to sea and diving, which is very convenient, but the price is probably more expensive than outside.

The hotel environment is great, very beautiful, but the room type was wrong at first. We booked a room with a balcony, but were given a room without a balcony and the windows were all barred. However, Ctrip's service was very good and helped us change to a room with a balcony! We booked three meals a day, but we didn't have lunch. We had to pay extra for dinner and drinks. The front desk service was OK!

The service was extremely poor The room type given to us when we checked in was not in line with the booking standard: the room given to us when we checked in was located on the 3rd floor, 336. Turn right after exiting the elevator on the 3rd floor. Almost all the rooms in the entire corridor were open for renovation. There was a strong smell of renovation, noisy renovation sounds, and renovation workers coming in and out. When we entered the room, we found that the room type given to us was not the one I booked at all. Because of the above two points, we immediately went downstairs to communicate with the front desk and asked to change the room. The front desk even said hypocritically, "I will upgrade you." After changing to the 5th floor, we found that the changed room met the room type we booked, but there was still a strong musty smell in the room. It took an afternoon to evening to dissipate the smell after opening the window. Imagine, if you are not good at communicating and complaining, will you be arranged to spend a night in an environment with strong odor, surrounded by noise, and difficult to guarantee comfort and safety? It is difficult for guests to return the pool card: In addition to providing a door card when checking in, the front desk also gave us two blue magnetic cards for "pool and beach" (for collecting pool beach towels), but only gave us the cards, without mentioning whether the two pool cards need to be returned to the front desk when checking out. We went to the beach in the afternoon of check-in, and exchanged two pool cards for two pool beach towels from the staff in the hut by the pool, and left the beach towels on the beach chair when leaving the beach. When checking out at noon the next day, the front desk asked me to return the pool card at the same time as returning the room card, otherwise I would need to pay a fee of 300 Egyptian pounds. I said that I used the pool card to collect towels when I went to the swimming pool yesterday afternoon, and I gave the pool card to the staff at this time and did not take it back, so the pool card was not lost, but was taken away by the staff. The front desk then asked me to go to the hut by the pool together, asking me to "identify which staff member I handed it to", "What time did you hand in the card? Did you give it to him or him? They are all my (front desk staff) colleagues, and they were the only ones on duty at this time yesterday", and when I expressed that "because the staff were all in uniform, I couldn't tell which hotel staff member it was", I repeated the (front desk staff's) questions again and again. After a standoff of nearly 20 minutes under the scorching sun, I repeatedly told them not to waste their time, and the front desk staff finally asked me to sign a document to rebate 300 Egyptian pounds and let us go. Although both parties were calm during the overall communication process, such a service attitude is not worth it and will not retain valuable customers.

The worst hotel I stayed in during this trip to Egypt. The order included three meals a day, and the last day's lunch was also included. Because the hotel stipulates that check-out is at 12 o'clock, I was called out of the restaurant by a middle-aged male staff member in public when I was eating lunch at around 1 o'clock in the afternoon. I was taken to the front desk like a prisoner and asked for 700 Egyptian pounds for the meal. I couldn't believe that such extremely rude and impolite behavior appeared in a five-star hotel. I have been to dozens of countries and stayed in hundreds of star-rated hotels. This is the first time I have encountered such a situation. To be honest, this rude behavior has seriously affected the image of the hotel. I hope that such low-level and terrible things will not happen in the future. However, the price of the hotel is very cheap, the environment is also very beautiful, the buffet is also rich and delicious, the hotel front desk staff, porters, security personnel, restaurant, and room waiters have a very good working attitude. Every staff member I met is very enthusiastic and helpful. It is a very good hotel and worth staying in.

Camere spacious, clean, luxury rooms Activități din apropiere The best entertainment team, an organization with a lot of different activities for all preferences in the resort,the possibility of making incredible trips, Mega Safari, visiting the paradise of Egypt - Mahmya Siguranță Security for leaving the hotel, I ordered a taxi from the hotel to go out into the city, everything went excellently through. the recommendation of the hotel Posibilitate de a merge pe jos A street full of interesting shops, I recommend Cleopatra bazaar and Hurghada Museum Restaurante și baruri Extraordinarily delicious and healthy food and very kind staff Caracteristicile hotelului De lux, Priveliște frumoasă, Romantic, Liniștit, Raport calitate-preț excelent Best animators: Ahmed, Bedo,Michelle,Louffy

Hotel is fantastic, rooms are great, fantastic weather, beaches and pool lovely. Food is really good too. Been here 5 times now, each time made really special by the Animation team, especially Serag really nice genuine guy, creates a fun welcoming place to be.

Location is 15 minutes from the airport. Reception staff always friendly, checkin smooth. No issues with the room, on the 4th floor overlooking the gorgeous gardens and the smaller villas on the north side of the hotel. The room was clean and functional, spacious also but having stayed here several times now there are better rooms available with updated interiors. Absolutely love the landscaping here, it is meticulously maintained all year round. It’s also a compact hotel, with the main facilities all on 1 level. Generally the hotel is tidy and clean. I would like the hotel to acknowledge though that the buffet restaurant indoor wooden seats are sticky, could do with a decent clean. Like the Al a carte restaurants, and the buffet restaurant is adequate rather than indulgent and expansive in choice. Bars all attentive with service, and staff will bring drinks out to you. Pool areas satisfactory, but more likely to get a sunbed on the beach. The private beach is clean and soft under foot in the shallow water. Used the gym early in the morning, which is adequate for a general workout. The only downside to this hotel for me, is that despite returning for business regularly, you still find yourself being harassed by staff to go to the nightclub next door, or to do activities during the day. It just spoils whatever it is you’re doing in the moment, and they keep going even when you’ve said no.

Odličan hotel, hrana i usluga odlični.. Zabavna animacija svakog dana, momci i devojke iz tima druzeljubivi , veseli, izmame vam osmeh svakog dana..Ostatak osoblja takođe prijatan i uslužan,sve pohvale !!! Bedo, Sirag, Luffe great job guys, girls too ＜3 You made this trip much funnier.

I was lucky enough to stay here with work for 4 nights. The hotel is beautiful. The staff are very friendly and the animation team work so hard to keep you all entertained . The food is fantastic with so much choice. Can’t wait too return next month

excellent hotel with a view of the sea, with a great service, good swimming pool, good food... excellent Animators, big greetings to the chefs Hasan, Beda... I hope to return to this wonderful hotel.. best regards, Nikola

The Hotel Here is very nice, the way from our room to the pool and beach is very short and we like everything is very close. The room is amazing With a good view. The food are tasty. The staff are friendly, and the Animation Team is great and make sure everybody have something to do during the day.

We had a very nice experience here, the staff here where very welcoming and made sure you feel comfortable, and especially the animation team made every day exctreamly entertaining, you always feel included and always have something to do while you are here and when I say you never get bored I mean you NEVER get board 😂 thank you for luffy

This journey is the best ever i made. The hotel and the animators are super. Beach is great. Food is fantastic, the staff is alvays happy. The kids can play, and we can slepp in the sunrise. Minidisco, foamparty, dance every evening. We'll be back

The hotel here is very great, the rooms are good and very clean. The service at the hotel is excellent and the staff here are very nice. The food in the restaurant changes every day, and taste very good. The animation team are great. And during activities all day for the guests who wants.