Dongnanyamingrizhixing
October 28, 2024
I stayed here with my wife and children because this hotel is very close to the embassy. The next day, I took my children to apply for a travel permit. The front desk knew that my wife and I were carrying a 7-month-old child. When we arrived at the room, we found that the air conditioner could not be turned on. It was a problem with the remote control. My wife is Thai and immediately called the front desk to report the situation. My wife said in a very good manner, hello, we are staying in room 809. The front desk phone could not wait at all, without a little patience, and asked my wife directly what I wanted. My wife said that the remote control was not working, and she wanted to change it or something. I was making milk powder for the child, and my wife asked if you could come up. The front desk said directly that you could not, and the attitude was very bad. She said that she was alone and you had to talk to her. Normal attitude. I can understand that you can't come up if you are alone, and there is nothing wrong with it. Then I went downstairs to the front desk to change the battery of the remote control. When I went upstairs, they didn't let me swipe the elevator, so I asked my wife to press the elevator for me. After a while, I went downstairs to get a takeaway, but I couldn't go up. The elevator still required a card. I told the front desk again, and I said you all saw my wife and the kids upstairs. It was just a direct translation. No, it couldn't be done. I was so angry at the time. It's not dozens of meters away. Are you tired or something? The elevator is only 1 meter away from the bar. You see. Then I contacted Ctrip about this matter, and Ctrip compensated me in cash. The handling attitude was very good, which is why I chose Ctrip, but the attitude of this store is really bad. I think 1 star is too much for this service, but the system stipulates that you must choose it. It's so infuriating! ! This is the first time I asked Ctrip to review this thing. The more I think about it, the angrier I get
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