Ekaterina Babodzhanova
October 31, 2024
Delighted with the hotel, you feel like a valued guest as soon as you arrive by taxi to the entrance, we were met, offered to sit in comfortable chairs, brought a welcome drink and cooling towels, took our passports and asked to wait. We arrived before the scheduled check-in time. But an hour later, half an hour earlier, we were still checked in. The hotel has a wonderful atmosphere, smells, flowers. The staff are all very friendly. The room is spacious, clean, but not modern. But everything suited us. The view is gorgeous. We had an anniversary, we were congratulated and treated to a birthday cake ❤️. Huge thanks for the attentive attitude to all the details. Breakfast is something incredible, all the dishes are very tasty, from tender fresh floors, sushi, lightly salted salmon. Grilled meat is very tasty. Desserts, yogurts, fruits, juices - everything is top notch. As for the lounge, light snacks, you can have lunch, we tried dry white wine from drinks (we liked it), my husband took beer.
The staff is very caring, when we went for a walk, when we came to the room in the evening, we found that they unpacked our slippers for us, and laid a towel on each side of the bed and put our slippers on them. Thank you.
There was one unpleasant moment, but I will not deduct the rating. We went down from the lounge to the room to pick up our suitcases, and the time was exactly 12:00. The key stopped working. We could not choose a floor in the elevator, so we rode up and down. Time passed, and we had to leave. Accordingly, we could not get into the room. Half an hour later I was able to get to the reception. They renewed the key so that I could pick up my suitcase. But unfortunately the key did not work, and I had to ride up and down again. Once back at the reception, I had to wait in line for my issue to be resolved, then the employee went up to the 56th floor with me and I was able to pick up my suitcase. Since all the employees were very friendly, except for the girls at the reception, I will not form my impression based on them. Next year, on the same dates, we will return to the hotel. We liked everything very much! Thank you for your hospitality.
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