Anonymous User
July 12, 2024
I am satisfied with the decoration style and hygiene of this hotel, but the service attitude of this hotel is very rude and disgusting.. When I arrived at the hotel at night, it was already past nine o'clock. When I arrived, the hotel didn't even turn on the lights. I walked around before I saw the main entrance of the hotel.. I was very tired at the time. When I planned to take a hot shower and then rest, I found that the shower handle could not be moved left or right.. However, the front desk did not tell me about the problem with the shower. The real regulator of this hotel is on the top, and the temperature is very unstable. Sometimes there will be cold water and sometimes you will be scalded suddenly.. I didn't know about this at first. I thought there was a bug in it.. I was worried that the water temperature would be cold during the shower and I would catch a cold if I took a cold shower.. I found their online customer service through Facebook. The customer service made me wait stupidly for more than half an hour at first, and then read the message but didn't reply. Later, a security guard was arranged to go upstairs to check the situation.. It turned out that this guy didn't speak a word of English.. I could only take the initiative to ask to contact the customer service by phone. The customer service told me that they were off work after nine o'clock in the evening and there was no front desk service. I said, what if I have an emergency? She said that your warm water problem is not an emergency.. This is not a rush She said it herself. She never said sorry to me from beginning to end. She didn't say anything like "Sorry, I know you're feeling bad." She meant that it's okay for me to take a cold shower. It doesn't matter. Anyway, she has hot water. The front desk customer service made me feel that this hotel is very cold. I will never trust this hotel again. And the way they are, when there is something, the customer service doesn't call back, the security guard doesn't answer the phone, and no one can be found in the lobby. If someone travels alone in the future and suddenly falls and needs emergency treatment, I think this woman will also say "not a rush problem"~
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