Anonymous User
April 22, 2024
After arriving at the hotel, the front desk was enthusiastic and was very good at promoting the hotel's food and other restaurants around. However, the hotel is far from the city, the subway is not convenient, the room is small, and the decoration smells very bad. The worst experience was when leaving the hotel. They recommended us a taxi that other guests had canceled, and the mileage fee for the taxi waiting was added to our itinerary. I didn't find it until I got off the car and looked at the bill carefully. After that, I went to the hotel to negotiate, but they didn't care about it at all. Also, regarding the city tax issue, Ctrip had already collected it in advance, and the hotel deducted it again when I checked out. I called the hotel and the attitude was firm. In the end, Ctrip refunded the overcharged fees. I guess Ctrip hasn't paid the hotel yet.
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