Explore genuine reviews and ratings from real travellers to find the perfect accommodation for your needs.
Posted on Apr 6, 2025
Anonymous User
We upgraded to the Family Suite of three bedrooms, two bathrooms. Every single service person we encountered on the property greeted us with a smile. The grounds are beautifully landscaped. You are right on the ocean. The beach restaurant is excellent and has nightly entertainment with an exceptional vocalist as well as dancers and gymnasts. The on site sit down restaurant had the best gourmet food I have ever had for three meals daily. There is 24 hour room service available as well. The pools were very clean and heated well. The Kids Club had a variety of well thought out and executed activities for all age groups. The kiddie pool was very safe. There was a live Aladdin show while we were there that was so enjoyable for all, then activities after. The daily housekeeping as well as the unit being stocked daily with snacks and beverages was also exceptional.
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Price per night from:HK$1,993
Posted on Nov 7, 2025
Guest User
While this hotel doesn't have the glitter and glitz of some others,it does have ambiance of what old Mexico was like. Donna Susana is quiet and serene, has an excellent sunning terrace with pool on the roof. The rooms are well maintained by a superb staff. My maid,Sonia, was quite charming and gracious. There are 2 sister hotels with access to the beach so you have all their amenaties. The location is great, walking distance to everthing .
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Price per night from:HK$676
Posted on Dec 29, 2022
Guest User
Pros:
- Good location
- Huge rooms
- Close to Malecon
Cons:
- Too crowded
- Noisy
- Only real option for lunch is their buffet place
- Pool is not clean
- Time share
- Staff could be a little more friendly
- Buffet is too busy/crowded
We had paid via Trip.com for the room with breakfast buffets included. The check-in staff said the payment has not been done and we still had to pay for the room and buffet separately. After 2 hours of confusion and waiting with a 1 year old, it was finally resolved. The staff did not feel sorry or apologize at all for their mistake.
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Price per night from:HK$1,809
Posted on Jun 20, 2025
Anonymous User
The environment is very good, the hotel is next to the beach, and it is very close to the old town. The food at the hotel is also very good, there are different foods every day, and performances. The only regret is that I can't book a restaurant that needs to be booked.
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Price per night from:HK$1,780
Posted on Jan 15, 2025
Guest UserWe had a good time at this hotel for 1 week. The room we had was too small for any longer a stay. But it was inexpensive. To stay for longer, you would want to book one of the junior suites for sure. The beach is lovely, and the location can't be beat. Food in the restaurant was okay, but many more food opportunities in the area.
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Price per night from:HK$572
Posted on Apr 6, 2023
Guest User
Excellent place, very attentive staff, excellent food and very friendly reception and lobby bar, as well as views and access to the sea
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Price per night from:HK$1,171
Posted on Jul 29, 2024
Guest User
Perfect location to walk into town! Highly recommend booking the oceanfront rooms, as the others open out onto the pool. Miguel did a sterling job serving us drinks every day on the beach! I can't rate him highly enough! Live music every night, the food was varied every meal, and we received a complimentary upgraded meal, which was delicious. Loved the all inclusive deal! The beach staff were very helpful to provide beach chairs, umbrellas and tables (thanks Emilio!). The front staff allowed us a later checkout, and the cleanliness of the resort is exemplary! I would definitely come back again! A wonderful experience!
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Price per night from:HK$1,125
Posted on Apr 18, 2026
Anonymous User
The resort itself was beautiful. And we had an amazing view of the sunset. I do wish there was more variety in the foods and the restaurant options. Surprisingly I thought the Mexican restaurant was not that great, but I liked the Italian place and seafood restaurant. The staff was very friendly. For some reason the heat in the Veranda restaurant was always stifling and made dining uncomfortable. The complex needs more elevators and you end up waiting around a lot. Also, I wish there was more entertainment. Dancing was so fun it should be every night. Overall I enjoyed my stay.
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Price per night from:HK$2,324
Posted on Nov 25, 2025
Guest User
The app was easy to use. However, when they arrived at the hotel, they gave me a room that was not what I had booked, being this much easier. I went to ask for a clarification and the hotel said that it had no information from trip.com about the type of room that I had been confirmed and even mentioned that the confirmation code was incorrect. I don't recommend trip.com because they are not clear between what your booking and what is delivered to you
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Price per night from:HK$1,271
Posted on Oct 24, 2025
Guest User
We arrived for our 10 day stay and at the check in we were informed that the Family pool was closed for renovations and that all guests were using the Adult Only Pool. (which is considerable smaller. Needless to say the pool was packed with children with water toys etc, jumping splashing ( having lots of fun) It was difficult to sit by the pool as all the chairs were taken very early in the day and getting into the pool to relax was not possible. If we had known we would have booked somewhere else as this really affected the enjoyment of our vacation. Also the front lobby staff tried to tell us on our last day lunch was not included. I showed them the email that you had sent. They were not very accommodating and reluctantly let us have lunch. Left a bitter taste
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Price per night from:HK$994